Case Manager (Contractor)

QuikTrip; Charlotte (NC); On-site; USD 89,544; Part time

Job summary

A leading convenience store chain is seeking a Case Manager (Contractor) in Charlotte, NC. Responsibilities include conducting research and documentation for security incidents, liaising with law enforcement, and preparing case files. Candidates must possess strong interviewing skills and the ability to manage multiple cases efficiently. This role offers a pay rate of $65/hr, making it an excellent opportunity for those looking to leverage their investigative skills in a dynamic environment.

Qualifications

• Experience with research and documentation for security incidents.
• Ability to liaise with law enforcement agencies and present evidence.
• Proven skills in interviewing and gathering information.

Responsibilities

• Conduct research and prepare case files for security incidents.
• Liaise with law enforcement as QuikTrip's representative in prosecutions.
• Prepare law enforcement reports on severe incidents.
• Manage multiple case assignments across jurisdictions.

Skills

Research and documentation

Liaison with law enforcement

Interviewing skills

Analytical skills

Case management

Evidence preparation

Job description

Case Manager (Contractor)

Job Type: Corporate Office

Date: Mar 6, 2026

Location: CHARLOTTE, NC, US, 28273

Pay Rate: $65/hr

Division: Charlotte, NC

Essential Functions

• Conduct research, documentation, and preparation of evidentiary case files for Security Incidents occurring on QuikTrip property. Essential tasks include:
  • Reviewing Incident Management reports, accessing and reviewing the QuikTrip Enterprise Security System (ESS) sub-components, and documenting facts relevant to reported Security Incidents.
  • Utilizing analytics, social media and third-party websites to initiate and support investigations into Security Incidents.
  • Interviewing complainants, witnesses, and victims to document relevant facts.
  • Maintaining an auditable, digital archive record of every Security Incident case file created and logging data into the Security Department’s case management system.
  • Preparing law enforcement reports on behalf of QuikTrip for those Security Incidents meriting law enforcement investigation/prosecution.
• Liaise with, and serve as primary QuikTrip point of contact for, law enforcement agencies and prosecutors’ offices to represent QuikTrip in criminal prosecutions. Essential tasks include:
  • Develop and maintain relationships with law enforcement, prosecutors, retail partners and retail crime associations.
  • Liaise with law enforcement officials, prosecutors, QuikTrip Security personnel, QuikTrip Operations personnel, and third parties to create comprehensive case files for external criminal perpetrators in order to seek maximum deterrence and minimize future exposure to loss and fraud.
  • Appear in court to testify on behalf of QuikTrip and to present and authenticate video and other evidence.
  • Effectively manage multiple case assignments in multiple jurisdictions.
  • Respond to law enforcement/prosecutors’ requests for evidence in active criminal cases involving external criminal perpetrators in which QuikTrip is a victim, including without limitation requests for videos and other QuikTrip evidence.
  • Prepare and present victim impact statements and/or restitution paperwork on behalf of QuikTrip in criminal cases in which QuikTrip is a victim.
  • Effectively network with retail and government resources to identify, investigate, and address retail crime activities, as well as performing any additional tasks relating thereto as directed by QuikTrip.
  • Prepare regular reporting on the status of criminal cases against external perpetrators, including case outcomes and sentencing.