Case Manager, Community Services for Families (CSF) Program

Lifeline Community Services, Inc.; Escondido (CA); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Medical, dental, vision insurance

Vacation and holidays

Flexible spending account and 403(b)

Job summary

Lifeline Community Services in Escondido, CA is seeking a Case Manager for the Community Services for Families (CSF) Program to work with diverse families. You will provide prevention and intervention support, deliver parenting education, and coordinate services in home and community settings.

The role emphasizes trauma‑informed, strength‑based approaches, bilingual English/Spanish communication, and collaboration with CFWB and partners to help families meet goals and improve child well‑being.

Qualifications

• BA in Social Work, Child Development, Psychology or equivalent field plus 2 years of related experience.
• Bi-lingual in English and Spanish preferred.
• Strong interviewing, rapport building, assessment, goal setting and motivating youth and families.
• Reliable transportation and ability to travel to client homes.

Responsibilities

• Provide in-person parenting education to families identified as “at risk” for child abuse and neglect and referred by CFWB.
• Develop and support parenting goals using a strength-based, trauma-informed approach.
• Deliver STEP and/or SafeCare curriculums as directed.
• Perform intakes, assessments, and case management per contract objectives.
• Assess needs and provide referrals for medical, food, nutrition, and insurance.
• Participate in team meetings and complete monthly activity reports.
• Maintain detailed case files and county-approved documentation.
• Provide services in English and Spanish and translate materials as needed.

Skills

Interviewing

Rapport building

Assessment

Goal setting

Motivating families

Education

BA in Social Work or equivalent

Job description

Case Manager, Community Services for Families (CSF) Program

Position Summary

Under the supervision of the Community Services for Families Program Supervisor, the Case Manager works with a caseload of culturally diverse families who are engaged in improving their parenting skills. They provide prevention and intervention support services through in‑home, trauma‑informed, family‑centered, evidence‑based, and culturally competent services, prioritizing referrals received from Child and Family Well‑Being (CFWB).

Specific Activities

Provides in-person parenting education to families identified as “at risk” for child abuse and neglect and referred by Child and Family Well‑Being (CFWB), formally CWS and community partners.

• Assist families in developing and achieving parenting goals as identified on their CFWB case plan, by utilizing a strength‑based approach and trauma‑informed practice.
• Delivers one of two evidence‑based curriculums for parenting: STEP and/or SafeCare as directed for each family.
• Perform intakes, assessments, and case management of clients as required by contract objectives.
• Assess families to determine their basic needs such as medical care/ insurance, food stamps, and information on nutrition and childhood obesity. Provides referrals as needed.
• Participates in Child Family Team Meetings to discuss client progress in services and support them in achieving their case plan goals.
• Participates in quarterly CSF peer review process to discuss service delivery and improve best practices.
• Maintains ongoing communication with CSF team to ensure quality of service delivery.
• Maintains detailed case files and documentation using county approved forms and formats.
• Produces monthly reports of activities and submits to the CSF supervisor.
• Participates in required staff meetings, collaborative meetings, supervisions, trainings, county meetings, QA process and other meetings as required by the program and contract objectives.
• Participates in CFWB work groups and committees as requested by the CSF Manager
• Provides program services in both English and Spanish, and interprets documents as needed to fit the needs of the clients.
• Effectively completes assigned collateral responsibilities as designated in work agreements and other duties as assigned.

Minimum Qualifications/Requirements

• BA in Social Work, Child Development, Psychology or equivalent field plus 2 years of experience working with at‑risk youth and families, in social services and/or case management experience.
• Bi‑lingual in English and Spanish preferred. Knowledge of Child & Family Development, Structure and Movement.
• Strong skills in interviewing, rapport building, assessment, goal setting, and motivating youth and families. Ability to work independently as well as cooperatively with other programs and agency staff. Ability to make sound decisions independently. Ability to focus on multiple priorities and meet deadlines.
• Must be compatible with Lifeline's purpose and philosophy. Reliable transportation and flexible in accommodating clients' schedules. Must pass required pre‑employment background check. Must have a reliable transportation and relevant auto insurance. (Mileage reimbursed).

Compensation and Benefits

Fulltime‑ non‑exempt, $23.00 - $26.00 (DOE) plus bilingual compensation. Eligible for employer benefits including medical, dental, vision, and life insurance. Generous vacation, personal time, and 14 paid holidays. Flexible spending account and 403(b) Retirement plan available.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel object, tools or controls; reach with hands and arms. Employee may occasionally climb stairs, balance, stoop, kneel, crouch or crawl, and lift or move up to 15 pounds. The employee may be exposed in an extremely stressful environment where there are considerable mental and emotional demands. Travel is required to client homes and community. While performing the duties of this job, the employee may be exposed to weather conditions prevalent at that time. The employee must regularly deal with clients who are experiencing serious problems and that can be very difficult and dangerous. The employee may be required to operate office equipment requiring repetitive hand movement and fine coordination including use of computer.

Work Schedule

Monday - Friday Times may vary per individual client needs (may include day time and evening hours)

Equal Employment Opportunity Statement

North County Lifeline DBA Lifeline Community Services (“Lifeline”) is steadfast in its commitment to ensuring an inclusive workplace where diversity is celebrated and discrimination is not tolerated. We adhere to all federal, state, and local laws concerning employment discrimination and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

In California, we extend these protections to include ancestry, medical condition, genetic characteristics, mental or physical disability (including HIV and AIDS), familial status, citizenship, primary language, immigration status, and age (40 and above) among others, recognizing and valuing the diverse backgrounds and perspectives that all individuals bring to our team.

Lifeline is committed to complying with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA) by providing reasonable accommodations to qualified individuals with disabilities and by ensuring that our employment practices do not discriminate against any individual.

We believe that diversity fuels innovation and creativity, and we are dedicated to building a team that reflects a variety of backgrounds, perspectives, and skills. Lifeline's success is built on a foundation of respect, integrity, and the collective contributions of all our employees.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Lifeline expressly prohibits any form of workplace harassment based on any of the protected characteristics mentioned above.

Lifeline's leadership is committed to fostering a culture of diversity and inclusion and ensuring that our employment environment is free from discrimination and harassment. All employees are encouraged to report any instances of discrimination, harassment, or retaliation in violation of this policy to a supervisor, HR representative, or through our reporting hotline.

By embracing diversity and promoting equality, Lifeline not only complies with all relevant legislation but also creates a richer, more vibrant work environment for all our employees.