Case Manager - CHS

New York City Health and Hospitals Corporation; New York, Northern (NY, KY); Hybrid; USD 59,000 - 80,000; Full time

Job summary

NYC Health + Hospitals/Correctional Health Services seeks a Community Liaison Level III – Social Work Reentry to support Medicaid and housing applications, discharge planning, and community reintegration for individuals transitioning from jail to the community.

Under supervision, you will coordinate with Social Workers and other agencies, assess needs, ensure continuity of psychotropic medications, and participate in therapy rounds and team meetings to improve patient outcomes.

Qualifications

• Five (5) years of full-time experience in counseling, community work or community health activities in a government agency or community organization.
• Experience working with individuals with severe mental illness.
• Knowledge of benefit entitlements and community mental health resources.

Responsibilities

• Assess Medicaid, Public Assistance, and housing applications with a Social Worker coordination.
• Coordinate care for patients transitioning from jail to community or another facility.
• Collaborate with Mental Health Service team for service delivery from incarceration to community.
• Participate in therapy rounds, team meetings, and court/diversion advocacy.
• Coordinate discharge planning and reentry support for class members.

Job description

Provider Careers at NYC Health + Hospitals

NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers.

NYC Health + Hospitals/Correctional Health Services is one of the nation’s leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation’s largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City’s criminal justice reform efforts.

Work Shifts

• 02:00 P.M. – 10:00 P.M. - Tuesday, Wednesday, Thursday, and Friday
• 09:00 A.M. – 5:00 P.M. - Saturday
• Facility: EMTC at Rikers Island

Responsibilities

1. Five (5) years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or 2. Education and/or experience equivalent to 1. above. Completion of an approved six (6) month training program of combined classroom training and on-the-job experience in community liaison work may be substituted for six (6) months of experience. Study at an accredited college in sociology, psychology or other behavioral science may be substituted on the basis of thirty (30) semester credits for each year of the experience described above. However, all persons must have at least one (1) year of the full-time experience described above.
Note: Preference will be given to applicants with at least a high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization.

Duties & Responsibilities

Community Liaison Level III – Social Work Reentry Department – Correctional Health Services.

As part of Correctional Health Services – Social Work Reentry Department, the CLW III will work under the direction of a Social Work Supervisor, has responsibilities that include, but are not limited to:

Assess the need for Medicaid, Public Assistance, HRA 2010e supportive housing application and complete all necessary documents to facilitate this process in coordination with a Social Worker, including follow-up to receipt of eligible services.

Ensure completion of all Brad H related tasks/mandates for selected patients in the assigned facility.

Enter client information into the H+H database.

Forward the appropriate documents to the Department of Homeless Services for all class members that are un-domiciled.

Communicate with SPAN, Community Based Organizations and other collaterals in an effort to exchange information that would assist with the transition of the class member to the community.

Assess and issue the Medication Grant Program (MGP) card and ensuring continuity of psychotropic medication and after care letters upon release.

Collaborate with other Mental Health Service team members to facilitate the delivery of services to the patient population through a mission-driven process that views services globally from incarceration to the community.

Participate in therapy rounds, team meetings, unit activities; court/diversion advocacy and group interventions.

Coordinate care for patients on unit with preparation for discharge from jail environment to community or other facility.

Department Preferences

Experience working with individuals with severe mental illness. Knowledge of benefit entitlements, community mental health and substance resources for the mental ill patient population.

JOB DETAILS

$69,880

Position type: Full-Time

Department: SOCIAL WORK-BEHAVIORAL HEALTH

Category: Social Services

Posted: Oct 8, 2026

LOCATION

NYC Health + Hospitals/Correctional Health Services, New York, NY 10004

ABOUT NYC Health + Hospitals

NYC Health + Hospitals is the largest public health care system in the nation, annually serving more than a million New Yorkers in more than 70 patient care locations across the city’s five boroughs. Our mission is to care for all, without exception.