Case Manager & Care Coordinator - Maui Lani

Kaiser Permanente; Wailuku (HI); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Kaiser Permanente Hawaii is seeking a registered nurse to provide case management and outreach for Health Plan members hospitalized at community hospitals, applying risk, quality and utilization management concepts in daily activities.

The role involves coordinating resources, discharge planning, and collaborating with Continuing Care providers and PCP teams to ensure cost-effective, high-quality care. Hawaii nursing license and BLS are required.

Qualifications

• Minimum one year working with low income/high risk patients.
• Bachelor's degree in nursing OR four years of related field experience.
• Hawaii RN license required at hire.
• Basic Life Support from American Heart Association

Responsibilities

• Implements Continuing Care programs with providers and PCP Team; adapts to site needs and monitors outcomes.
• Provides case management and coordinates resources to assure continuity of care.
• Monitors high-risk members and assists them with access to care.
• Assists patients/families with identified problems/concerns.
• Meets with Continuing Care providers and PCP Team to monitor targeted patients and coordinate community care.
• Makes daily hospital rounds for early identification of UM and discharge planning activities.
• Reports any Risk/Quality/Utilization Management issues to Neighbor Island Management Team.
• Acts as contact person for MOA/Oahu discharges and assists patients with smooth transfer to home.
• Participates in community hospital interdisciplinary team meetings.
• Maintains confidentiality of all patient information.

Skills

Case management

Outreach to high-risk patients

Interpersonal communication

Customer service

Education

Bachelor's degree in nursing

4 years of experience in a directly related field

Tools

Word processing

Spreadsheet

Database applications

Job description

Job Summary

Provides case management and outreach services to selected patients. Provides discharge planning services and assists with follow-up for Health Plan members hospitalized at community hospitals. Incorporates Risk Management, Quality Management and Utilization Management concepts into daily hospital and clinic activities.

Essential Responsibilities

• Implements Continuing Care programs and initiatives with Continuing Care providers and PCP Team. Assists with integrating programs and initiatives into daily practice. Makes clinic/location-specific adaptations as necessary to insure successful implementation of model. Monitors and evaluates outcomes.
• Provides case management services to targeted patients/families by interviewing and evaluating their needs. Develops work plans to assist patients/families in meeting identified needs. Coordinates resources and services to assure continuity and quality of care. Maintains working knowledge of community resources. Interprets Kaiser Permanente benefits/services to patients, families, and members of community.
• Monitors high-risk members and assists them with access to care. Integrates patients into existing programs/services. Evaluates outcomes and makes recommendations for change.
• Assists patients/families with identified problems/concerns.
• Meets with Continuing Care providers and PCP Team to monitor targeted patients. Assists Team by coordinating community care. Explores options to assure that quality, cost-efficient care is provided.
• Makes daily hospital rounds for early identification of UM and discharge planning activities. Assists physician/patient/family in planning discharge. to facilitate smooth transfer to home or alternate facility.
• Reports any Risk/Quality/Utilization Management issues to Neighbor Island Management Team.
• Acts as contact person for MOA/Oahu discharges. Assists patients with smooth transfer to home.
• Participates in community hospital interdisciplinary team meetings.
• Maintains confidentiality of all patient information.
• May perform patient care to the extent necessary to maintain clinical expertise, competency and licensing necessary to fulfill job responsibilities and to direct the provision of care on the unit.
• Develops and maintains collegial and consultative working relationship with Government Programs office staff to assure that all regulatory requirements are met and necessary changes are implemented.
• Attends community seminars and workshops specific to professional needs. Participates in approved educational programs.
• Assists in developing, implementing, maintaining, evaluating, and enhancing Total Quality Management activities within organization. Makes suggestions for change/improvement as indicated.
• Incorporates the KP Nursing Vision, Model and Values through out their Nursing Practice.

Basic Qualifications

Experience

• Minimum one (1) year of working with low income/high risk patients, preferably in healthcare setting, including experience or successful completion of training program (pre-hire, post-hire, or on-the-job) in area of specialty, if applicable.

Education

• Bachelors degree in nursing OR four (4) years of experience in a directly related field.

License, Certification, Registration

• Registered Nurse License (Hawaii) required at hire

• Basic Life Support from American Heart Association

Additional Requirements

• Case management/community outreach experience.
• Demonstrated knowledge of and skill in oral communication, written communication, interpersonal relations, customer service, change management, multi-task and problem solving.
• Demonstrated knowledge of and skill in word processing, spreadsheet and database PC applications.

Preferred Qualifications

• Program development and operations level implementation.
• Geriatric experience in outpatient clinic setting.
• Supervisory/lead experience.