Case Manager (Bilingual)

DC Department of Human Resources; Washington (District of Columbia); On-site; USD 54,000 - 73,000; Full time

Job summary

The District of Columbia Department of Human Services, Youth Services Division, seeks a bilingual Case Manager to help youth and families facing truancy, delinquency, and family conflict. You will provide case management and coordination services, remove barriers, connect clients with resources, and monitor progress toward goals.

Working primarily in the community, you will collaborate with DHS staff, schools, and partner agencies, translate documents as needed, and document service plans and

Qualifications

• Must meet Selective Placement Factor: bilingual Spanish fluency (speaks and writes in Spanish).
• Degree in behavioral or social science or related discipline.
• At least four years of appropriate experience in behavioral or social sciences.

Responsibilities

• Serve as the case manager and service coordinator for assigned clients.
• Facilitate collaboration among agencies, providers, and individuals connected to clients.
• Conduct assessments and develop service plans to mitigate barriers and promote self-sufficiency.
• Connect clients to needed supportive services and ensure engagement.
• Monitor and evaluate the efficacy of services; complete required case notes and reports.
• Assist Spanish-speaking clients by translating documents and communicating with staff.

Skills

Bilingual Spanish

Education

Behavioral or social science degree

Combination of education and experience in behavioral or social sciences

Job description

Job Summary

This position is located in the District of Columbia (DC), Department of Human Services (DHS), Family Services Administration (FSA) as part of the Youth Services Division (YSD). The Case Manager is responsible for helping young people and their families who are experiencing challenges including truancy, delinquency, and family conflict, and provides case management and supportive services. These services address the underlying issues, remove barriers, provide resources, and help young people and families build new skills and supports. The incumbent is responsible for providing case management services and coordination services to execute co-created service plans. Incumbent is also responsible for coordinating, monitoring, and tracking the efficacy of all services provided to ensure the youth and family goals are met.

About DHS

It is the mission of DHS to empower every District resident to reach their full potential by providing meaningful connections to work opportunities, economic assistance, and supportive services. Our approach to preventing homelessness and supporting individuals and/or families experiencing homelessness is focused both on systems-level reforms and on the quality of the programs and supports within that system. These efforts include creating economic opportunity, making our neighborhoods safer, and providing more effective and efficient government services. The Family Services Administration (FSA) helps individuals and families experiencing homelessness, people with low income, adults at-risk for abuse or neglect, teenage parents, youth at risk for juvenile justice involvement, families experiencing challenging times and refugees to become stable and fully self-sufficient through an array of social services, assessments and case-management and crisis-intervention.

Duties And Responsibilities

Serves as the case manager and service coordinator for assigned clients. Facilitates and ensures collaboration amongst all agencies, providers, and individuals connected (and/or providing services) to assigned clients to ensure effective communication and appropriate overall coordination of care. Provides needed crisis intervention services for identified clients within FSA programs as assigned. Works collaboratively with FSA staff, clients, and involved agencies, providers, and individuals to conduct assessments and develop service plans that will result in the mitigation of barriers, address client needs, and promote self-sufficiency. Connects assigned clients to, and ensure their engagement in, needed supportive services that will address barriers and challenges they face. Monitors and evaluates the efficacy of services that clients are engaged/participating in. Provides feedback to the senior level FSA staff regarding the efficacy of services provided. Completes all required case notes, service plans, documents, files, and assigned reports related to clients/case activity. Works collaboratively with FSA staff to ensure maximum effectiveness and efficiency of program operation and attainment of program performance goals. Assists Spanish-speaking clients/staff by translating documents, communicating orally and in writing from English to Spanish.

Qualifications And Education

Candidates must meet Selective Placement Factor in order to be considered further for this position.

Selective Placement Factor

Case Manager (Bilingual) Must speak and write Spanish fluently.

Degree:

behavioral or social science; or related disciplines appropriate to the position.

Combination of education and experience

that provides the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

Four years of appropriate experience

that demonstrates that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

Specialized Experience

Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.

Licenses and Certifications

None.

Working Conditions /Environment

The work is performed primarily in the community with clients in setting that include residential home/apartments, community centers, schools, service agencies and court facilities. Work is also performed in an office setting occasionally.

Other Significant Facts

Tour of Duty: Monday – Friday; 8:30am – 5:00pm (On-Call and Flex).

• Tour of duty hours will vary to align with youth and families’ needs including some evening and weekend work to support home visits, community visits, and school events for youth and families.
• Staff office will be located at 64 New York Ave, NE however majority of work is performed in the community conducting home visits, community linkages, etc. and on occasion, in DC Public Schools or Charter Schools.

Pay Plan, Series and Grade

CS-0101-11

Promotional Potential

None

Duration of Appointment

Career Service Permanent

Collective Bargaining Unit

This position is in a collective bargaining unit represented by AFSCME 2401 and union dues may be collected.

Position Designation

This position has been designated as Protection Sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.

Emergency Designation

• Provide advice, recommendations, and/or specific functional support necessary for the continuity of operations during a declared emergency.
• Remain at their duty station, or alternate work location (approved by their supervisor), if activated, when a situation or condition occurs and results in early dismissal for nonessential/non-emergency employees.
• Report to their duty station, when activated, on time and as scheduled when a situation or condition occurs during non-work hours, and results in the late arrival or closing of District government offices for non-essential/non-emergency employees.
• Telework during a declared emergency, instead of remaining or reporting to his or her duty station, if directed by the agency head (or designee), supervisor or manager.

Residency Preference

When claiming residency preference, you are required and must agree in writing to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona fide Districts residency for the seven-year (7 year) period will result in forfeiture of employment.

EEO Statement

The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.