Case Manager - Behavioral Health

denova collaborative health; Phoenix (AZ); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) with company match

Disability insurance

Life insurance

Holiday pay and PTO

Employee wellness program

Team discounts

Job summary

Denova Collaborative Health LLC in the Greater Phoenix area seeks a Case Manager to support education, self-management, and timely care delivery. The role is a blend of virtual and on-site work within a hybrid schedule.

You will coordinate behavioral health and medical services, document in EMR systems, and guide patients through barriers to access. A relevant degree or equivalent experience with certification is required.

Qualifications

• Bachelor’s degree preferred with 1+ year of relevant experience.
• Associate’s degree with 2+ years in related field considered.
• HS diploma with 3+ years related experience may be considered.
• Certified Behavioral Health Technician preferred.
• CPR/First Aid certification and fingerprint clearance required.
• Ability to work independently within an interdisciplinary team.

Responsibilities

• Providing ongoing case management to patients across behavioral health and medical care.
• Coordinate services, education, placement, finances, and social supports.
• Use motivational interviewing to engage patients and support behavior changes.
• Navigate community resources to improve access to services.
• Explain options and coordinate with clinical team and providers.
• Document accurately in EMR and healthcare databases.
• Help patients overcome barriers to appointments and services.
• Operate under DHS regulations and related procedures.
• Perform other duties as assigned.

Skills

Communication

Time management

Problem solving

Interdisciplinary teamwork

Independence

Adaptability

Education

Bachelor’s Degree in Counseling/ Psychology/ Social Work

Associate’s Degree (related field)

High School Diploma or equivalent

Behavioral Health Technician certification

Tools

AdvanceMD EMR

Job description

Job Purpose: The Case Manager is primarily responsible for assisting in patient care to promote effective education, self-management support, and timely healthcare delivery to achieve optimal quality and financial outcomes. This individual is a vital member of the Case Management Team and services as an advocate for patient healthcare needs – coordinating care to minimize the fragmentation of healthcare delivery systems and thereby enhancing quality, cost-effective outcomes.

What You Will Do:

• Providing ongoing case management to patients with identified needs, including coordinating behavioral health services, medical care, education, placement, finances, and socialization services.
• Utilizing influencing/motivational interviewing skills to ensure maximum patient engagement and promote lifestyle/behavior changes to achieve the optimum level of health.
• Identifying and effectively utilizing community resources to facilitate patient access to necessary services.
• Collaborating with recipients and their families to implement effective service plans, explaining available clinical options, and coordinating care with the clinical team and other healthcare providers.
• Maintaining accurate and timely documentation using electronic medical records (EMR) and other healthcare databases.
• Assisting patients with overcoming barriers to attending scheduled appointments, ensuring they can access necessary healthcare services.
• Familiarity with Department of Human Services (DHS) regulations and procedures to effectively navigate and coordinate services for patients in need.
• Other duties assigned.

What We Need From You:

• Bachelor’s Degree in Counseling, Psychology, Social Work, or a related field preferred, with at least one (1) year of relevant experience.
• An associate’s Degree with a minimum of two (2) years of experience in a related field will be considered.
• High School Diploma or equivalent with three (3) years of related experience may also be considered.
• Qualified as a Behavioral Health Technician.
• Exceptional communication and time management skills.
• Exceptional problem-solving skills and the ability to work within an interdisciplinary team.
• CPR/First Aid certification and a valid Arizona fingerprint clearance.
• You have demonstrated the ability to work independently.
• Work within an EMR system, Advance MD preferred.
• This position operates under a pay-for-performance (P4P) compensation structure. Candidates must be comfortable with this unique payment model.

Your Work Schedule:

• Embrace flexibility with our hybrid model: 4 days of impactful virtual engagement and 1 day of meaningful onsite connection.
• Monday to Friday: 8 AM - 5 PM.

Perks of Being Part of Denova:

• Comprehensive low-cost medical, dental, and vision insurance.
• Generous retirement plan with a 4% company match.
• Secure your future with both long and short-term disability options
• Protect your family with life insurance coverage
• Enjoy holiday pay and PTO.
• Protect your future with long and short-term disability options.
• We offer an employee wellness program and fantastic discounts for all Denova team members.
• And there's so much more waiting for you!

Denova Collaborative Health LLC is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona.

We provide a “whole person” approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.