Case Manager-ARCHES Navigation Center-Bilingual Required

Mid-Willamette Valley Community Action Agency; Salem (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k contribution after 1 year

Employee Assistance Program

Life insurance

Health, Vision and Dental Insurance

Job summary

Mid-Willamette Valley Community Action Agency in Salem seeks a Case Manager to support moderate to high-need clients, guiding them through eligibility, enrollment, paperwork, data entry and housing placement to remove barriers and achieve stable housing.

This role aligns with ARCHES Project Housing First initiatives; bilingual English-Spanish candidates are required. You will document services, maintain confidentiality, collaborate with partners, and grow professionally as funding allows.

Qualifications

• Two years of related social service experience, direct client care; or an acceptable equivalent combination of education and experience.
• Advanced degree with two or more years of homeless service delivery experience and mental health certifications and/or licensing.
• Equivalent combination of education and experience may be considered.
• Bilingual English-Spanish skills are required.
• To qualify as bilingual, staff must pass a pre-employment bilingual exam demonstrating fluent speaking, reading, and writing in English and Spanish.

Responsibilities

• Works directly with clients to ensure access to housing assessments and resources.
• Attends and engage required annual trainings.
• Assesses client eligibility and aids in gathering documentation as required for intake, enrollment, and shelter placement.
• Provides direct service to participants, including case management and housing placement support to assist participants in becoming self-sufficient and overcoming barriers to accessing permanent housing.
• Develops Action Plans that identify participant needs, barriers, and strengths.
• Establishes and maintains an active working relationship with community partners.
• Provides support for client-tracking, service delivery, follow-up reporting, and maintaining strict confidentiality.
• Maintains appropriate boundaries with clients and coworkers at all times.

Skills

Bilingual English-Spanish

Communication skills

Planning and organization

Data entry

Computer literacy (MS Office)

Education

Advanced degree with homeless service delivery experience

Mental health certifications/licensing

Job description

Mid-Willamette Valley Community Action Agency

OUR MISSION:

MWVCAA invests in people and their futures to reduce the impacts of poverty.

Our Vision:

We envision a just future, where our communities are empowered to reach positive outcomes and everyone is respected for their infinite worth.

Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits - but we consider the best benefit here to be the reward of helping those in our community live better lives. Come find meaningful work and bring your skills as a Case Manager.Your main responsibilities will beworking with moderate to high needs clients to support and guide them through an extended level of assistance in order to remove barriers and facilitate stable housing. The person in this position will perform eligibility screening, program enrollment, participant follow-ups, process required paperwork, data entry, and other general program supports. This position will directly align with the Housing First initiatives of the ARCHES Project. The position is renewable annually based on the continuation of project funding.This team offers a lot of growth opportunities and professional development through hands-on experience.

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• Two years of related social service experience, direct client care; or an acceptable equivalent combination of education and experience.
• Ideal candidates will possess an advanced degree with two or more years of homeless service delivery experience and mental health certifications and/or licensing.
• Equivalent combination of education and experience may be considered.
• Bilingual English-Spanish skills are required.
• To qualify as bilingual, staff must pass a pre-employment bilingual exam demonstrating fluent speaking, reading, and writing in English and Spanish. Required bilingual staff will receive a pay differential based on language test results.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.
• Food Handler's Card or ability to obtain within 30 days.
• Candidate must pass pre-employment and random drug screenings.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of/or experience with: the principles of coordinated assessment, working with unsheltered or vulnerable populations, as well as best practices in homeless service delivery is preferred.
• Basic proficiencies in computers, MS Office products, database software, and web tools.
• Must possess excellent planning, organization and time management skills.
• Ability to effectively communicate both orally and in written form.

WHAT YOU WILL DO TO SUPPORT THE COMMUNITY

This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Works directly with clients to ensure access to housing assessments and resources.
• Attends and engage required annual trainings.
• Assesses client eligibility and aids in gathering documentation as required for intake, enrollment, and shelter placement.
• Provides direct service to participants, including case management and housing placement support to assist participants in becoming self-sufficient and overcoming barriers to accessing permanent housing.
• Develops Action Plans that identify participant needs, barriers, and strengths.
• Establishes and maintains an active working relationship with community partners.
• Provides support for client-tracking, service delivery, follow-up reporting, and maintaining strict confidentiality.
• Maintains full compliance with all federal, state, and grant program and funding requirements, setting high standards for data quality and compliance performance, remaining in compliance with the regulations of all funding streams.
• Works cooperatively with other ARCHES Project programming to ensure quality and timely client service delivery.
• Complies with agency Quarterly and Annual reports.
• Complies with MWVCAA safety and personnel policies, including punctuality and attendance.
• Performs cleaning, janitorial, and laundry tasks in support of day-to-day sheltering operations.
• Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals.
• Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor.
• Maintains appropriate boundaries with clients and coworkers at all times.

SUPERVISORY RESPONSIBILITIES

There are no supervisory duties in this position.

PHYSICAL AND MENTAL DEMANDS

• Specific vision abilities required by this job include close vision and ability to adjust focus. Frequently required to hear and speak.
• Frequently lift up to 25 pounds. Occasionally lift up to 50 pounds.
• Manual dexterity for handling computers, devices, and office equipment.
• Mobility within shelters and grounds and offices.
• Incidental driving tasks may be requested for employees with a personal vehicle and proof of current auto insurance.
• Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques for all participants.
• Remains calm during interactions with escalated clients and staff.
• Remains calm and positive while handling the pressures of frequent demands for attention, time and work tasks.
• Ability to move about the workspace.
• Ability to reach and/or extend to access materials or equipment.

WORK ENVIRONMENT

• Indoor work environment with frequent interruptions and demands.
• Occasional outdoor environment including perimeter monitoring.
• Occasional urgent situations requiring law enforcement involvement and/or paramedic professionals.
• Close quarters, often with a client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Occasional exposure to body fluids/biohazards (such as saliva, vomit and urine.)
• Ability to work outside of normal business hours, including nights, weekends, and holidays.

WHAT WE OFFER

• 401k contribution after 1 year
• Employee Assistance Program
• Life insurance
• Health, Vision and Dental Insurance

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at [phone].

This is a partial list of essential duties and responsibilities. To review the full job description, download below.

Note that compensation for each role at MWVCAA is based off a number of factors such as experience and education.