Case Manager - ARCH

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 30,307 - 41,328; Full time

Job summary

VOA Alaska seeks a Case Manager ARCH to support youth ages 12-18 with substance use or behavioral health disorders and their families. The role emphasizes recovery, coaching, and coordinating care within a multidisciplinary team.

You will provide direct client support, run groups, and facilitate referrals to housing, education, and community resources while maintaining client safety, privacy, and dignity in alignment with HIPAA and organizational policies.

Qualifications

• High School Diploma or equivalent.
• Has qualifications to be a Qualified Addiction Professional or Peer Support Specialist as defined by the State of Alaska. If not current, can be achieved within 3 years of hire.
• Qualified Addiction Professional (QAP): Chemical Dependency Certification level II (CDC II) and/or National Certificated Addiction Counselor I (NCAC I)
• Peer Support Specialist (PSS): Lived experience of recovery from mental illness and/or addiction.
• A current and valid driver's license.
• Reliable transportation.
• Excellent writing and communication skills.
• Ability to work flexible hours (including days, evenings, weekend hours and Holidays).
• Ability to participate in recreational activities with clients.

Responsibilities

• Facilitate administration of needs assessments for all youth enrolled in the ARCH program.
• Provide intensive case management services as directed.
• Provide a minimum of 20 hours of direct client care weekly.
• Support clients in accessing housing, employment, education, transportation, healthcare, recreation, and recovery activities.
• Facilitate Medicaid Travel.
• Develop supportive relationships with clients while maintaining boundaries.

Skills

Communication

Writing skills

Bilingual Spanish

Flexible hours

Driver's license

Transportation

Education

High School Diploma or equivalent

QAP eligibility within 3 years

CDC II or NCAC I certification

Job description

Position Title:

Case Manager ARCH

Reports To:

Clinical Manager - Residential Services

Classification:

Non-Exempt; Hourly; Full-Time

Overview

The Case Manager position is responsible for working with youth (ages 12-18) with substance abuse and/or emotional and behavioral disorders and their families in VOA Alaska's ARCH Program. Their goal is to facilitate their movement toward greater self-sufficiency and successful achievement of their goals. A Case Manager will mentor, educate, and spread the message of recovery to individuals who are new in their recovery journeys. A Case Manager will provide emotional and social support to VOA clients, and model healthy supportive relationships that encourage sobriety and living a life in recovery.

VOA Alaska is a youth-serving organization providing prevention, early intervention, treatment, and recovery supports to youth and families struggling with mental illness and addiction. We are honored to walk with families during these times and provide support and hope through recovery. Our core values are connection, responsibility, courage, innovation, hope, and joy. We are looking for individuals who espouse these core values and align with this mission of services to the community.

Essential Functions, Duties & Responsibilities

Care Coordination & Case Management

• Facilitate administration of needs assessments for all youth enrolled in the ARCH program.
• Provide intensive case management services as directed
• Provide a minimum of 20 hours of direct client care weekly.
• Support clients in accessing community resources including housing, employment, education, transportation, healthcare, recreation, and recovery-oriented activities.
• Facilitate Medicaid Travel
• Develop supportive and professional relationships with clients while maintaining appropriate boundaries and ensuring client dignity, safety, and privacy.
• Utilize strengths-based, trauma-informed, and culturally responsive approaches in all client interactions.
• Provide individual support sessions, weekly groups, and recovery-focused coaching as needed.
• Facilitate warm handoffs and coordination of care with internal and external service providers.
• Communicate with guardians, stakeholders, treatment providers, and community partners as assigned.
• Model healthy coping strategies, life skills, and positive lifestyle changes that support recovery and independence.
• Participate in treatment team

Intake, Discharge & Program Operations

• Coordinate and facilitate client intakes, including transportation, documentation completion, and some orientation, and admissions processes.
• Manage discharges and transfers, ensuring completion of discharge checklists, medication coordination, belongings documentation, and clinically appropriate discharge planning.
• Oversee treatment and medical passes
• Facilitate client allowance distribution and support appropriate access to personal funds as needed.
• Support continuity of care through coordination with families, guardians, and community providers during admissions, transitions, and discharge processes.
• Maintain accurate records related to client movement, transportation, medications, and program participation.

Documentation & Administrative Responsibilities

• Complete timely and accurate documentation for all services provided in compliance with agency, state, and federal standards.
• Prepare reports, staffing summaries, and additional documentation requests as assigned by leadership.
• Support program administrative functions that directly impact client care, safety, and service coordination.
• Assist with data tracking, scheduling coordination, and communication related to client services and program operations.

Compliance & Safety

• Maintain client confidentiality and safeguard protected information in accordance with HIPAA, 42 C.F.R. Part 2, agency policy, and applicable regulations.
• Safely transport clients using agency vehicles as required.
• Participate in recreational, community-based, and recovery-oriented activities with clients as appropriate.
• Maintain awareness of safety protocols, crisis response procedures, and mandatory reporting obligations.
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• High School Diploma or equivalent.
• Has qualifications to be a Qualified Addiction Professional or Peer Support Specialist as defined by the State of Alaska. If not current, can be achieved within 3 years of hire.
• Qualified Addiction Professional (QAP): Chemical Dependency Certification level II (CDC II) and/or National Certificated Addiction Counselor I (NCAC I)
• Peer Support Specialist (PSS): The ability to self-identify as someone who has lived experience of recovery from mental illness and/or addiction.
• A current and valid driver's license
• Can qualify for VOA's automobile insurance and/or proof of vehicle insurance coverage
• Reliable transportation
• Excellent writing and communication skills
• Ability to work flexible hours (including days, evenings, weekend hours and Holidays.) Ability to safely transport clients in agency’s vehicle if required.
• Ability to participate in recreational activities; such as hikes, and/or indoor/outdoor events with clients.
• Bilingual in Spanish preferred.
• Ability to provide current credentials and if not current, willing to work towards certification requirements and obtain QAP within 3 years of hire. Ability to provide current credentials and if not current, willing to work towards certification requirements and obtain QAP within 3 years of hire.

Working Conditions

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works in office areas. Interacts with staff, consultants, and outside vendors. May be subjected to interruptions throughout the workday.
• While performing the duties of this job the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirement includes close vision; consistent sighting of clients.

Acknowledgement

Every effort has been made to identify the essential functions of this position. However, this job description in no way states or implies that these are the only duties you may be required to perform. The omission of specific descriptions of duties does not exclude them from the position if the work is similar, related or can be considered essential to this position.