Case Manager Apprentice

The People Concern; Los Angeles, Northern (CA, KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Retirement Plan

Paid Holidays

Paid Vacation Days

Paid Sick Days

EAP

FSA

Life/AD&D

Disability

Corporate Discounts

The People Concern University

Job summary

The People Concern is seeking a Case Manager Apprentice to join the Permanent Housing Services team for a five-week program focused on learning and skill-building in case management for clients experiencing homelessness. You will participate in educational sessions and site-based shadowing to develop skills in housing placement, self-sufficiency, and community integration.

Through harm reduction, housing-first principles, and trauma-informed care, apprentices will gain experience engaging

Qualifications

• Valid driver’s license, reliable car, auto insurance, and an acceptable driving record.
• Willing and able to transport Clients in your personal vehicle.
• Demonstrated knowledge of issues faced by a culturally diverse population.
• Understanding of Outlook (email/calendar)

Responsibilities

• Collaborate with case management staff to build relationships with Clients and promote independence and health.
• Assist in intake and enrollment of Clients including review of program consents and subsidy applications.
• Support biopsychosocial and functional assessments to guide individualized planning.
• Assist Clients in applying for and obtaining benefits to which they are entitled.
• Coordinate appointments, transportation, and follow-up services for Clients to improve access to health care and community resources.
• Observe and model life skills such as budgeting, housekeeping, meal prep, appointment scheduling, and health maintenance.
• Review time management strategies to balance client engagement with administrative tasks.
• Participate in weekly trainings, staff meetings, supervision, and evaluations.
• Contribute to a work environment emphasizing client choice, harm reduction, trauma-informed care, and housing-first principles.
• Engage in crisis assessment training and de-escalation practice.
• Build field safety skills for home visits and transportation.
• Practice writing progress notes in electronic databases.
• Review charts as guided by agency expectations.
• Maintain client confidentiality as per HIPAA and internal guidelines.
• Communicate effectively with Apprenticeship staff and collaborators.

Skills

Driver's license

Own vehicle

Cultural competency

Outlook

Education

High School diploma or GED

Tools

Outlook

Job description

222 S Hill St, Los Angeles, CA 90012, USA •

Job Description

Posted Thursday, August 20, 2026 at 10:00 AM

Job Title:Case Manager Apprentice

Dept: P ermanent Housing Services

Reports to: Program Manager

Setting: Site-based, The Nest, 222 South Hill St. 7th Floor, Los Angeles, CA 90012, others

Status: Non-Exempt, Non-management, Temporary

Duration: Temporary, 5 Weeks

Number of Openings:15

Summary:

The five-week Case Manager Apprentice program aims to provide learning and skill-building to candidates who are interested in entering the field of social services, specifically working with people who are currently or recently unhoused. The Case Manager Apprentice will join the permanent supportive housing team for five weeks of training through educational sessions and site-based skills shadowing opportunities. With a foundation in evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager Apprentice will learn how to engage Clients in interventions that support housing placement and stability, self-sufficiency, and community integration. Case Manager Apprentices will work to assess individualized client needs and coordinate multiple services to help clients meet goals. Supervision and evaluation will occur throughout the five-week program providing important feedback aimed at supporting professional growth and readiness for entering full-time case management positions following apprenticeship completion.

• Collaborate with case management staff in building relationships with Clients to facilitate independence and maintenance of improved physical and mental health.
• Assist in the intake and enrollment of Clients including review of program consents and subsidy applications.
• Support biopsychosocial and functional needs assessments to guide individualized treatment planning.
• Assist Clients in applying for and obtaining all benefits to which they are entitled.
• Learn to coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources.
• Observe and engage in teaching and modeling of life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization.
• Review and practice time management strategies effective in community-based settings to support balance between client engagement and administrative responsibilities.
• Participate in weekly trainings, staff meetings, supervision, and evaluations.
• Contribute to a work setting that emphasizes Client choice, harm reduction, trauma-informed care, housing-first principles, and professional boundaries.
• Engage in training around crisis assessment and intervention skills and practice de-escalation.
• Build field safety skills necessary for community work including home visits, transportation, and accompaniment.
• Practice writing accurate and complete progress notes in electronic databases.
• Review physical charts as guided by agency, department, and funder expectations.
• Maintain confidentiality of Client information per HIPAA and internal agency guidelines.
• Communicate effectively – both written and verbally – with Case Management Apprenticeship staff and other collaborators.

Qualifications:

• Valid Driver’s license, reliable car, auto insurance, and an acceptable driving record.
• Willing and able to transport Clients in your personal vehicle.
• Demonstrated knowledge of issues faced by a culturally diverse population
• Understanding of Outlook

Preferred Qualifications:

• Minimum of one (1) year experience in a customer service role
• High School diploma or GED
• Field (may need to travel) and indoor office environment
• On occasion walk or drive to different local sites
• Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 pounds
• Will necessitate working in busy and at times loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist, and sit throughout the day
• Able to thrive in a work environment emphasizing teamw ork and collaboration

EXPECTED BEHAVIORS OF ALL STAFF

• Act as a role model
• Demonstrate a sense of responsibility
• Continuously learn and improve
• Acknowledge your own areas of improvement
• Hear and provide honest, specific and direct feedback
• Create an environment where everyone is welcomed valued and respected

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

• Medical Insurance
• Vision Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet InsuranceCorporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates