Case Manager and Coach for Homeless Recovery and Mental Health

Mental Health America of Los Angeles; Lancaster (CA); On-site; USD 27,000 - 39,000; Part time

Benefits offered by this job

Full benefits package

Employee assistance program

Paid time off

Job summary

Mental Health America of Los Angeles (MHALA) is seeking a Personal Service Coordinator to join our street outreach and housing support team. You will collaborate with an integrated mobile team to engage homeless individuals, develop recovery plans, and link clients to permanent housing and benefits.

The role requires field-based work, strong psychosocial rehab experience, and a commitment to culturally sensitive care.

Qualifications

• Minimum one year of outreach psychosocial rehab services to homeless/disabled populations required.
• Flexible schedule to include some evenings or weekends; on-call cell phone services.
• CPR and first aid certificates preferred.
• Ability to provide services in the field (member’s home or outreach locations).
• Culturally and linguistically responsive interventions within scope of practice.

Responsibilities

• Work with an integrated mobile team to provide street outreach and link to housing.
• Provide outreach and engagement to homeless individuals through a sustained process.
• Develop mental health treatment recovery plans with members outlining goals and needs.
• Assist with securing independent stable housing and accessing funding.
• Provide transportation to services and accompany individuals on public transport.
• Offer life skills training to improve daily living activities.
• Mentor, advocate, and educate members to reach recovery goals.
• Participate in trainings to learn new interventions for this population.
• Advocate for members to obtain housing and health benefits.
• Maintain records and ensure billing and QA documentation.

Skills

Outreach

Case management

Housing support

Cultural competence

Teamwork

Communication

Bilingual (preferred)

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

MS Word

Excel

Outlook

Job description

Description

Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities.

MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth.

MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues.

MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek.

MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off.

Personal Service Coordinator

35 hours per week / $24.00 per hour

(The actual compensation will be determined based on experience and other factors permitted by law.)

Essential Duties and Responsibilities

This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency’s operations. MHALA is an equal employer opportunity and service provider. The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA).

• Work collaboratively within an integrated mobile team to provide street outreach, community-based case management and linkage to independent permanent housing to homeless individuals.
• Provide outreach and engagement efforts to individuals that are homeless through an intensive, sustained and consistent process.
• Develop and complete mental health treatment recovery plan with each member that identifies his/her personal goals and needs.
• Provide case management support to members in all aspects of securing independent stable housing such as: assisting members with overcoming barriers to permanent housing, accessing funding, educating members on tenants’ rights, responding immediately to housing concerns to avoid eviction, conducting regular home visits and collaborating with property managers/developers and other partners to help member retain housing.
• Must provide transportation including transporting individuals to services to which they have been referred and accompanying people on public transportation to ensure the assistance needed to attain services.
• Provide life skills training that assist individuals to gain, restore, improve or maintain daily independent living skills such as: money management, grooming and hygiene, meal preparation, public transportation, household management, developing social/leisure activities, employment/educational goals.
• Support members by mentoring, advocating, role-modeling and providing education within scope of practice in efforts for members to reach their mental health recovery goals/objectives.
• Be an active part of continued learning by participating in other trainings (DMH trainings and other sources) that introduce different interventions that could be an effective strategy with this population.
• Advocate on behalf of the member to help him/her obtain and keep housing, health care benefits, financial entitlements, etc.
• Maintains all records and documentation, utilizing various technological resources needed for program compliance and accountability in accordance with MHALA standards and funding source requirements.
• Must meet all documentation and billing requirements, i.e., 24 hour note entry turnaround, 48 hour note correction turnaround time, and monthly hour’s requirement.
• Must maintain billing goal of 85 hours billing monthly and any paperwork items due to maintain the care of member for the QA team and clear queue’s in a timely manner
• Active participation in regular team meetings with proactive communication around member concerns required.

Position Requirements:

• High School Diploma or GED with minimum one year of experience providing outreach psychosocial rehab related services to homeless and/or disabled population required
• Bachelor’s degree in human service or related field preferred
• Bi-lingual applicants are preferred
• Persons with lived mental health experience are preferred.
• Flexible work schedule to include some evenings or weekends, and on-call cell phone services.
• Valid CPR and basic first aid certificate preferred.
• Ability to provide all services in the field (member’s home, any other location where homeless individuals congregate).
• Ability to provide interventions that are culturally and linguistically respectful of and responsive to the individual’s needs based on their cultural identity within scope of license/clinical training.
• Must be able to maintain an empathetic view for the dilemma of individuals in severe need and be able to juggle creatively and successfully around a variety of barriers that keep individuals from successful personal and community living.
• Must possess a high level of appreciation and understanding for individuals who present for services with urgent multiple needs, issues and problematic behavioral characteristics.
• Demonstrate knowledge of community resources.
• Knowledgeable of evidence-based practices interventions such as: motivational interviewing, harm reduction, supported employment and education, intensive case management, and housing first modalities.
• Must function well in a multi-disciplinary team-oriented approach to member services in a fast-paced work environment.
• Knowledgeable of the characteristics of individuals who are substance abusing and/or dully diagnosed.
• Knowledgeable in technological and computer applications such as Microsoft Word, Excel and Outlook.
• Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA’s liability insurance are conditions of employment
• TB clearance and re-testing every year are conditions of continued employment
• COVID-19 vaccinations or booster shots are not currently required; however this may become a requirement in the future. Failure to abide by any agency policy, including those relating to a vaccine or booster shot may result in termination of employment
• Employment verification directly from three (3) past employers within the most recent 7-year period