CASE MANAGER - AFTER HOURS INVESTIGATIVE TEAM

Arizona Department of Child Safety; Phoenix (AZ); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Comprehensive medical, dental, andlife

Retirement plan through ASRS

10 paid holidays annually

Parental Leave Program

Higher education discounts

Job summary

Arizona Department of Child Safety in Phoenix is hiring Case Manager/Child Safety Specialist for after-hours investigative duties. The role requires analyzing allegations of child abuse, interviewing families, and coordinating services within the community.

On-site 40 hours/week with potential alternative hours. Starting pay is $21.7068/hour with 5% and 10% shift differentials for 2nd and 3rd shifts, plus step increases after training and years of service.

Qualifications

• Bachelor’s or Master’s degree or 4 years as an Arizona DCS Case Aide
• Valid driver’s license and a satisfactory driving record
• Ability to obtain and maintain DPS Level One Fingerprint Clearance Card
• Work history, Central Registry and Public Record will be considered
• Complete 22 weeks of in-person classroom and field training

Responsibilities

• Respond to allegations of child abuse or neglect
• Conduct interviews and assess child safety
• Work with families in their homes and in the community
• Coordinate services and develop case plans
• Attend court hearings and prepare professional reports
• Transport children and support placement needs
• Manage cases within assigned region
• Collaborate with courts, providers, and partner agencies
• Analyze information quickly and apply sound judgment under pressure

Skills

Interviewing

Decision making

Empathy

Attention to detail

Education

Bachelor’s or Master’s degree or 4 years DCS Case Aide

Tools

FingerPrint Clearance Card

Job description

2ND AND 3RD SHIFTS AVAILABLE (INCLUDING WEEKENDS)

DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

We’re Hiring!

CASE MANAGER/CHILD SAFETY SPECIALIST-AFTER HOURS INVESTIGATIVE UNIT

Phoenix, Arizona

https://dcs.az.gov/careers

Salary: $21.7068 (5% and 10% differential for 2nd and 3rd shift respectively) with step increases after training & years of service

2ND AND 3RD SHIFTS AVAILABLE (INCLUDING WEEKENDS)

Various Schedules

2ND SHIFT: 5% SHIFT DIFFERENTIAL

3RD SHIFT: 10% SHIFT DIFFERENTIAL

Requisition Closing Date:

Open Until Filled; Applications Reviewed Daily

Arizona residency preferred.

Make An Impact With DCS

At the Arizona Department of Child Safety (“DCS”), we call ourselves "Compassioneers" because everything we do is done with a compassionate heart. We work diligently to protect and support the safety, well-being, and future of vulnerable children and families across the state. DCS is proud to be a pillar of strength for our communities, and the work we do each day to build a safer, more compassionate and more resilient Arizona.

Why DCS?

Working for DCS is more than a just a job – it’s a mission-driven career that offers purpose, growth, and the opportunity to make a lasting difference. You’ll be part of a team that’s passionate about child welfare and committed to serving with integrity, compassion, and accountability. A career with DCS is an opportunity to give back to your community and help shape a brighter future for Arizona’s children and families.

What You’ll Do

• Work full-time, 40 hours a week on-site/in field; alternative work hours may be required
• Respond to allegations of child abuse or neglect
• Conduct interviews and assess child safety
• Work with families in their homes and in the community
• Coordinate services and develop case plans
• Attend court hearings and prepare professional reports
• Transport children and support placement needs
• Manage cases throughout your assigned region
• Collaborate with courts, providers, and partner agencies

We're Looking For Someone Who Can

• Analyze information quickly and accurately, apply logic to complex situations and make independent, sound decisions in high pressure moments
• Communicate with clarity and compassion, conduct effective interviews, gather accurate information, and remain professional during challenging situations
• Stay organized and maintain accuracy and quality in a high-volume environment
• Remain calm in stressful situations; understand diverse family systems and cultural backgrounds; and show empathy while maintaining professional boundaries
• Provide strong attention to detail

What We Need From You (Required Qualifications)

• Bachelor’s or master’s degree earned from an institution accredited by an agency recognized by the U.S. Department of Education (conferred transcripts); OR 4 years as an Arizona Department of Child Safety Case Aide
• Valid driver’s license and a satisfactory 39 month driving record
• The ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card
• Work history, Central Registry and Public Record will be considered
• Successfully complete the 22 weeks of in person classroom and field training program

This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, and the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Knowledge Areas That Support Success

• Counseling, conflict resolution, and intervention techniques.
• Child development, family systems, and trauma-informed practice
• Confidentiality and ethical decision-making
• Behavioral indicators of abuse/neglect, separation, and loss

Step Increases and Training Information

Case Managers/Child Safety Specialists are eligible for incremental pay increases as they grow in their roles as follows:

• Upon successful completion of the Arizona Department of Child Safety 22-week training program: $22.59/hour
• After one year of Arizona Department of Child Safety Specialist service: $24.11
• After two years of Arizona Department of Child Safety Specialist service: $25.96
• After three years of Arizona Department of Child Safety Specialist service: $27.66

Pay Rate Determination: Placement within the DCS Specialist step pay plan may include credit for qualifying years of service as an OCWI Investigator Senior, in addition to prior DCS Specialist experience, in accordance with agency policy.

Training Details

The CORE program includes seven weeks of classroom training within the 22-week program. Classroom sessions occur in one- to three-week blocks and are held in midtown Phoenix. Eligible hires receive hotel accommodations, as well as meal and mileage reimbursements during required in-person training.

The Perks

Join Us, And You’ll Enjoy

• Comprehensive medical, dental, and life insurance options
• A supportive retirement plan through the Arizona State Retirement System (ASRS)
• 10 paid holidays annually and generous vacation and sick leave
• Paid Parental Leave Program (must meet the criteria)
• Higher education discounts, wellness programs, and professional growth and development opportunities

Please visit our State of Arizona benefits page.

If You Have the Skills, You Can Make a Lasting Impact.

Use your strengths to help children thrive and families find stability.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at [e-mail]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.