CASE MANAGER 3 - ONBOARDING MENTOR

State of Arizona; Chandler (AZ); On-site; USD 53,000 - 55,000; Full time

Job summary

The State of Arizona, Department of Economic Security, Division of Developmental Disabilities, is seeking a Case Manager 3 - Onboarding Mentor in Chandler. You will develop and monitor Person-Centered Service Plans and coordinate with families, schools, and community partners to meet individual needs.

Responsibilities include leading meetings, coordinating services, and ensuring timely documentation, while supporting a team of Coordinators and ensuring confidentiality and safety in all

Qualifications

• HIPAA knowledge and privacy compliance experience.
• Familiarity with Person-Centered Service Plans.
• Experience in case management for developmental disabilities.
• Knowledge of community resources and service coordination.
• Ability to collaborate across agencies and vendors.

Responsibilities

• Drive a vehicle to conduct onsite visits to members' homes, schools and program sites.
• Develop and monitor Person-Centered Service Plans (PCSP) and document progress.
• Facilitate meetings and referrals for services and supports.
• Collaborate with community agencies to support members and families in crisis.
• Maintain case records, write progress notes, and attend meetings; assist supervisor as needed.

Skills

HIPAA

PCSP knowledge

Case management

Community resources

Interagency collaboration

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

CASE MANAGER 3 - ONBOARDING MENTOR

Job Location:

Division of Developmental Disabilities
Specialty District Serving District East and Tucson
125 East Elliot Road, Chandler, Arizona 85225

Posting Details:

Salary: $53,000.00-$55,000.00
Grade: 18
Closing Date: October 26, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork.

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Case Manager 3-Onboarding Mentor in the Specialty Unit. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision‑making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties:

• Drive a vehicle to conduct onsite visits to members’ homes, schools and/or program sites to develop relationships and to discuss service needs and supports.
• Develop, review, monitor and evaluate Person-Centered Service Plan (PCSP) in accordance with mandated. timeliness and document individual progress and concerns, and complete appropriate referrals to community agencies.
• Facilitate meetings and program visits to assist with member/family choices; Complete referrals for assessed/covered services.
• Collaborate with community agencies to provide assistance and support to members and families in crisis.
• Write comprehensive progress notes and maintain case records. Prepare a variety of reports and complete special projects, as required. Attend staffing meetings, training and other meetings (including statewide travel). Confer with supervisor. Act as Supervisor in Supervisor’s absence.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

• Health Insurance Portability and Accountability Act (HIPAA).
• Community resources, medical and behavioral health issues and terminology.
• Knowledge of methods, procedures, and techniques used in the development of Person-Centered Service Plan (PCSP).
• Federal and State statutes and agency policies and procedures relating to the care and assistance for individuals with developmental disabilities.
• Principles and practices of case management.

Skills In:

• Initiating, developing, and maintaining member service plans.
• Interviewing, counseling, and interacting with members and family members.
• Problem identification and resolution.

Ability to:

• Work independently and within diverse work teams.
• Lead a team of Support Coordinators in the absence of the supervisor.
• Maintain confidentiality.
• Drive a motor vehicle.

Selective Preference(s):

The ideal