Case Manager - 2001501

Catholic Charities of New York; New York (NY); On-site; USD 37,000 - 40,000; Full time

Job summary

Catholic Charities of New York's Apartment Program is seeking an Apartment Program Case Manager based in Bronx, NY to help residents learn life skills and follow a comprehensive service plan. Location is 2510 Westchester Avenue, Bronx, NY, with salary $27.22–$28.90 per hour.

The role requires frequent home visits, collaboration with medical and social services, and crisis intervention support. Strong documentation and travel across boroughs are essential for success.

Qualifications

• Experience coordinating services for individuals in need.
• Ability to link residents with medical, psychiatric, dental and entitlement services.
• Strong communication and documentation skills.

Responsibilities

• Provide case management for clients as assigned and help residents attain daily living skills.
• Act as liaison for services needed by residents per their service plan.
• Integrate care with Beacon of Hope staff and other providers.
• Make multiple visits per month to assigned clients at home or other locations.
• Perform ongoing environmental assessments of apartments for safety and compliance.
• Assist with general maintenance tasks as needed.
• Establish and document collateral contacts with residents’ contacts and providers.
• Escort clients to appointments including medical and social services.
• Provide crisis intervention with NYPD, Mobile Crisis, and/or EMS.
• Use AWARDS system to input progress notes within 24 hours and complete service plans.
• Attend meetings, trainings, and conferences as required.
• Adhere to NYS regulations for housing programs and CCCS/BOH policies.
• Perform other duties as assigned by Program Manager.

Skills

Case management

Community liaison

Home visits

Crisis intervention

Tools

AWARDS system

Job description

The Apartment Program Case Manager is responsible for helping residents learn community life skills appropriate to their needs as recorded in their comprehensive service plan so that they may live as independently as possible.

Location: 2510 Westchester Avenue Bronx, NY

Salary: $27.22 - $28.90

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Provide case management for clients as assigned. Work with residents to attain skills of daily living, i.e. grooming, dressing, meal planning and preparation, budgeting, shopping, and recreational skills.
• Act as liaison for all other services needed by the resident and specified in the comprehensive service plan, which includes scheduling, follow up, collaboration, referral or any other process necessitated by the client’s service plan. Services include, but are not limited to: medical, psychiatric, dental, entitlement benefits, day programs, pharmaceutical, travel, emergency, financial, and legal.
• Integrate care of residents with other Beacon of Hope staff as well as with other service providers.
• Make multiple visits per month to assigned clients in their home and/or other location as agreed upon with the client and by the Program’s Manager.
• Perform ongoing environmental assessments of clients’ apartments to ensure residents’ safety and to remain in compliance with program standards. Report safety concerns to the Program Manager.
• Assist with general maintenance as needed (e.g., light bulb replacement, bedbug preparation for extermination, replacement of smoke/CO2 detector battery).
• Establish, maintain and document collateral contacts with the residents’ friends, family and providers.
• Escort clients to various appointments- medical, psychiatric, Social Security Administration, Public Assistance, and Emergency Rooms, as necessary.
• Provide crisis intervention with the assistance of the NYPD, Mobile Crisis, and/or EMS.
• Perform work in accordance with the New York State Office of Mental Health applicable regulations and/or guidelines, as well as Catholic Charities Community Services, and Beacon of Hope’s Policies and Procedures.
• Use AWARDS system to input progress notes within 24 hours of meeting with a client, update chart contents consistent with all Policies and Procedures, complete Service Plans and all other documentation on time, and create work orders for apartment repairs.
• Attend meetings, trainings, seminars workshops and conferences as required and assigned.
• Perform work in accordance with the New York State Office of Mental Health Regulations and/or Guidelines for Licensed Housing Programs and/or Supported Housing Programs respectively.
• Adhere to personnel and residential policies and procedures as outlined in the CCCS Personnel Policies and Procedures Manual and BOH Policies and Procedures Manual, respectively.
• Perform other duties, consistent with the goals and objectives of the program, as assigned by the Program Manager and/or Administration.

Position Type and Expected Hours of Work:

This is a full-time position. Works hours are generally between 9:00 A.M and 5:00 P.M, Monday through Friday. In the event of a client emergency, work hours may vary.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to travel on Staten Island, Brooklyn, and/or in the Bronx to residents apartments at least 25% of the time using various modes of transportation, traversing streets, ascending/descending stairs, with exposure to outside weather conditions.
• Traverse neighborhoods that may require a high level of alertness and awareness of surroundings.
• Assess and work in varied environmental conditions and potentially stressful conditions.
• Work with clients who require consistent and comprehensive support.
• Ambulate, remain in a stationary position, occasionally carry and move 20 pounds, ascend/descend stairs, place items above and below the head, and continually reposition during working hours.
• Assist clients in daily living tasks such as cooking, cleaning, packing, laundering, etc. requiring moving, transporting, positioning, using cooking utensils, and/or positioning objects.
• Speaking and hearing sufficient to communicate effectively by phone or in person at normal volumes.
• Vision adequate to read correspondence, computer screen, forms, etc.
• Remain in a stationary position at a work station and use a computer approximately 20% of the time.
• Ability to sit and/or stand for long periods of time
• Good manual dexterity to operate computers.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law