Case Manager

The Columbus Organization, LLC; Vermont; Híbrido; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

The Columbus Organization in Vermont is seeking a Case Manager to coordinate the application, referral, support planning, and monitoring processes in alignment with applicable policies and regulations. This is a hybrid role with required travel throughout Windham County in Vermont.

You will engage in assessment, planning, and evaluation activities, and support the individual in ISA planning, ensuring participation and clear communication across the support team.

Formación

• Bachelor's degree in a human services related field or equivalent and 1 year of related experience.
• Associate degree in human services or related field with 2 years of related experience.
• High school diploma with 3 years of human services related experience.

Responsabilidades

• Coordinate the application, referral, support planning and monitoring processes in compliance with policies and regulations.
• Engage in assessment and planning activities for individual services and documentation.
• Assist individuals to invite participants to ISA planning meetings and develop planning agendas and notes.
• Support the individual through the entire ISA planning process and ensure information is shared with the support team.
• Review and update ISA and related documents at least annually with the individual.
• Provide information on self-direction opportunities, complaints, grievances and appeals, and connect to third-party assistance when needed.
• Coordinate meetings with other providers and ensure consent to share experiences is obtained as requested.
• Communicate service authorization status to the planning team and make referrals as needed.

Conocimientos

Assessment & planning

Communication skills

Microsoft Office 365

Policy comprehension

Team collaboration

Educación

Bachelor's degree

Associate degree

High school diploma

Descripción del empleo

Summary of position

Case Management position coordinates the 's application, referral, support planning, and monitoring processes in compliance with all applicable policies and procedures, including but not limited to all current and thereafter amended federal, state, and local standards, guidelines, and regulations. This is a hybrid position with required travel throughout Windham County in Vermont.

Essential Functions

• The Case Manager responsibilities include but is not limited to the following:
  • Comply with all rules, regulations, policies and procedures of the agency and Vermont's HCBS Eligibility and Enrollment Processes.
  • Have experience with the Department's state statutes, state rules, definitions, program requirements, program specific services, variances and exceptions.
  • Engaging in assessment and planning activities for the individual's services which includes but it not limited to:
    • Assist and support the individual to understand the goals and activities of the individual-centered planning process, including assessment.
    • Facilitate and schedule participation in individual-centered planning and assessment as needed.
    • Complete Needs Assessment Annual Review Protocol once a year with the individual and their team.
    • Assist the individual in discovery and exploration discussions, identifying preferences, strengths, goals and dreams, and needs in preparation for individual-centered planning process.
    • Facilitate the completion of the DS Budget and Service Planning Context Document.
    • Facilitate the completion of any additional assessments and gathering of documentation as needed, and ensure this information is available for the individual-centered planning process.
    • Assist the individual to invite people of their choice (excluding legally prohibited individuals) to participate in the Individual Services Agreement (ISA) planning meetings to occur at times and in locations selected by and convenient for the individual.
    • Work with the individual to develop agenda(s) and follow up notes for individual-centered planning meetings and ensure this information is distributed to members of the support team as approved by the individual.
    • Support the individual to lead, and provide assistance as needed, throughout the individual- centered planning process.
    • Assist the individual and their support team in identifying any needed modifications to the rights and freedoms afforded by the federal Medicaid HCBS requirements based on a documented health and safety need, and ensure that any such modifications are appropriately agreed upon by the individual and their guardian (if they have one) and documented in the ISA/BIP, including a plan for data collection and review of the modification.
    • Review and updating of the individual-centered service ISA and related documents (including assessments), at minimum annually, with the individual.
    • Provide the individual with information on self-direction opportunities, including the potential benefits, responsibilities and risks associated with self-directing services, during the planning process and upon request.
    • Provide information to the individual on complaints, grievance and appeals rights, explain what these processes entail, and offer referrals to third-party assisters (such as Vermont Legal Aid and Disability Rights Vermont) when needed or upon request.
    • Provide accessible information in the preferred method and language of the individual about individual rights and responsibilities annually and upon request.
    • Coordinate meetings for the individual with other people receiving services from the providers under consideration who would be willing to give consent to share their experiences about those providers, as requested.
    • Communicate the service authorization status to service plan team members, as appropriate.
    • Make referrals to providers and provide follow-up assistance.

Self-Direction Process

• The Case Manager must provide information to the individual about the ability to self-direct their services and supports. Complete Employer of Record Assessment Tool to determine individual and/or identified surrogate's capacity to perform employer responsibilities and level of support to be successful. If determined appropriate for the individual or surrogate to self-direct some or all direct services, the Case Manager will provide information related to support brokering services to determine if inclusion in the ISA and support the individual in finding a support broker that will meet their needs

Individual-Centered Planning

• The Case Manager must support the individual in understanding the goals and activities of the individual-centered planning (ISA) process. Case Managers must guide individuals through an exploration and discovery process to determine preferences, interests, abilities, preferred environments, activities and supports desired by the individual. The Case Manager must facilitate conversations with family, guardians, and other individuals identified by the individual to provide additional information in support of the exploration and discovery process. The Case Manager must assist the individual in choosing, inviting and scheduling people to be part of the individual- centered planning team. The Case Manager must support the individual in developing the agenda, follow-up notes for individual-centered planning meetings, and ensuring that information is distributed to members of the support team approved by the individual. The Case Manager must support the individual in leading, and help as needed, through the individual-centered planning process.

For DS

• the Case Manager must complete a contextual factors screening, currently under development, to determine if additional support or budget is needed beyond the budget range determined during the needs assessment process.

Services Identification

• For DS, the Case Manager is responsible for collaborating with the DA, SSA and other service providers within the region to determine service availability and facilitate provider matching.
• For BIP, the Case Manager is responsible for identifying services available and facilitating provider matching.

HCBS Service Authorization Process

• For DS, the Case Manager must gather and send all necessary information for service authorization including but not limited to, completed needs assessment, context assessment, individual-centered service plan, and accompanying service authorization request, to the State for reporting purposes only.
• For BIP, the Case Manager uploads the needs assessment, ISA, and accompanying service authorization requests, to the shared electronic record system.

Budget Exceptions

• For DS, the Case Manager must initiate the exception process to request additional funding above the budget range determined through the needs assessment.
• For BIP, if the Case Manager identifies that the current services and supports are not meeting the individual's needs, the Case Manager will submit to the State a request for a change to the service authorization with supporting documentation.

Monitoring, Follow Up, and Redetermination Responsibilities

• For DS, the Case Manager must schedule progress meetings with individuals ensuring the individual-centered service plan is implemented while tracking and documenting individual's health, wellbeing, needs, service goal progress and outcomes by receiving regular updates from direct service providers. At minimum, the Case Manager must review quarterly utilization data compared to plan budget and identify discrepancies that may need revisions to the plan. The Case Manager must update the individual-centered service plan based on revisions agreed to by the individual, their chosen circle of support, and the support team.
• For BIP, the Case Manager must schedule progress meetings with individuals ensuring ISA is implemented while tracking and documenting individual's health, wellbeing, needs, service goal progress and outcomes by receiving regular updates from direct service providers. The Case Manager must update the ISA based on revisions agreed to by the individual, their chosen circle of support, and the support team.
• The Case Manager must provide records and information supporting the redetermination process to be conducted by the State or a contracted entity including records from direct service providers. The State or a contracted entity will review the information and arrange for any evaluations and assessments needed to support eligibility. The Case Manager must provide service choice counseling throughout the reassessment, individual-centered planning and service planning discussions.

Completing the Annual Review Protocol

• For DS, annually, or more often if a significant change in need occurs, the Case Manager will be responsible for completing the annual review of needs with the individual and their team to ensure that any changes in needs are identified and addressed. If a significant change in need is identified, the individual may request a new needs assessment be completed. The Case Manager must arrange for the new needs assessment. At a minimum, the Case Manager must ensure a new needs assessment is completed every three years.
• For BIP, The Case Manager tracks when individuals are due for reassessment and initiates the process. The Case Manager reaches out to the individual/family and anyone else identified by the individual to schedule the reassessment. The Case Manager reviews the prior needs assessment, the ISA, case notes, and services plan in preparation for the reassessment. For every reassessment, the Case Manager updates the assessment tool, which may contain up to three years of assessment data. The Case Manager uploads the updated reassessment tool and proposed ISA to the electronic records system where it can be accessed by the State. The Case Manager must provide service choice counseling throughout the reassessment, individual-centered planning and service planning discussions. The State must conduct the reassessment review and may follow up with the Case Manager for any additional information or to communicate recommended changes prior to approval of the service plan. Finalized documents are housed in the Case Record.
• Write service notes indicating what actions were taken on behalf of the individual for each date of service.
• Utilize the periodic summary document developed by Columbus to document the progress of all outcomes for each individual served, including but not limited to Case Contact records/service notes (e.g., residential visit notes, monthly Case Management summaries, and outcome review of progress).
• Obtain approval of the summary by the QDDP for DS.
• Submit summaries in accordance with the frequency determined in the individual-centered service plan.
• Submit zero paid encounter data claims for each contact for data and reporting purposes only.
• Performs other duties related to the coordination and execution of proper care of the individual as assigned by the Case Manager Supervisor and State Program Administrator.

Position Requirements

1. Each Case Manager must have knowledge of Vermont's public service system for developmental disabilities services and brain injury services and at least:
2. A bachelor's degree in any field and one year of human services related experience such as supporting individuals with disabilities, special education, sociology, vocational rehabilitation and/or employment, protection and advocacy, psychology, substance use, aging, healthcare, social work, or other related field; or
3. An associate degree in human services or a closely related field and two years of human services related experience, such as supporting individuals with disabilities, special education, sociology, vocational rehabilitation and/or employment, protection and advocacy, psychology, substance use, aging, healthcare, social work or another related field; or
4. A high school diploma with three years of human services related experience, such as work providing assistance to people and groups with issues, such as supporting individuals with disabilities, special education, sociology, vocational rehabilitation and/or employment, protection and advocacy, psychology, substance use, aging, healthcare, social work or other related field.
5. A physical work base (office or home, as determined by Columbus) must be located within the county or within no more than 60 miles or 60 minutes of driving time, of each of the residences of individuals on their caseload. Exceptions to this access distance standard may be granted if requested by the individual (Case Manager choice) and agreed upon by Columbus, or when Columbus can demonstrate other reasons. Any exception to the access distance standard must be approved by the State.
6. Mobile Worker: This is a mobile position, meaning that regular travel to different work locations is essential. Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time.

Skills, Knowledge & Abilities

• Proficiency in Computer Skills
• Excellent written and verbal communication
• Ability to use Microsoft Office 365 applications.
• Knowledge of planning principles and report preparation
• Skill in interpreting policies and procedures
• Ability to analyze situations, evaluate information, and recommend courses of action
• Skill in maintaining effective working relationships with employees and outside agencies
• Ability to write reports, correspondence, and effectively present information
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to pass drug screen and background check prior to hire
• Commitment to ongoing training and self-improvement

Travel/Work Environment

1. Hybrid position with required travel throughout Windham County in Vermont.

Mon-Fri; 8AM-5PM

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

AAP/EEO Statement

The Columbus Organization provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

In addition to federal law requirements, The Columbus Organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Columbus Organization expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of The Columbus Organization's employees to perform their job duties may result in discipline up to and including discharge.