Case Manager

The Pennsylvania State University; Reading (Berks County); On-site; USD 56,000 - 82,000; Full time

Job summary

An established university is seeking a dedicated Case Manager & Academic Support Coordinator to lead initiatives aimed at supporting students facing academic and behavioral challenges. This pivotal role involves collaborating with various departments to create tailored success plans, responding proactively to student needs, and fostering a culture of inclusion and support. The ideal candidate will possess a Master's degree and extensive experience in student affairs, demonstrating a commitment to diversity and the ability to work independently. Join a vibrant community committed to student success and equity.

Qualifications

• 6+ years of relevant experience in student support or academic advising.
• Master's degree required; equivalent combinations accepted.

Responsibilities

• Chair the campus CARE Team and ensure timely responses.
• Serve as the primary case manager for students in distress.
• Develop academic success plans for struggling students.

Skills

Student Support

Behavioral Intervention

Academic Advising

Crisis Management

Collaboration

Education

Master's Degree

Job description

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Penn State Berks is seeking applicants for the position of a Case Manager & Academic Support Coordinator. This position will report to the Director of Student Affairs. The Case Manager & Academic Support Coordinator is a divisional leader who will serve as the primary campus case manager (non-clinical) for students with behavioral and academic support needs. In collaboration with the Student Success Center and Academic Support Units, the Case Manager & Academic Support Coordinator will develop strategies to assist academically at-risk students in recovering and/or assist students in designing success plans to advance retention, persistence, and on-time graduation goals.

The ideal candidate will demonstrate a commitment to supporting students in distress, diversity, equity, and inclusion; the ability to work independently with minimal supervision across multiple units with multiple policies; and collaborate with campus faculty and staff, students, families, and health providers. This role will serve as the primary point of contact to respond to students in distress through interventions, referrals, and connections to follow-up services.

Job Responsibilities:

• Chair the campus CARE Team, create an agenda, and ensure a timely, documented response.

• Serve as the case manager (non-clinical) for Penn State Berks students who experience emerging or chronic situations that may compromise their ability to be successful, behaviorally or academically.

• Oversee student emergency funds and determine appropriate approvals/allocations.

• Work with the Student Success Center/Academic Affairs/Academic Advising units to assist with developing academic recovery/academic success plans and meeting one-on-one with students who are struggling with their academics to develop plans to set them on a more successful path.

• Serve in an on-call rotation with other student affairs staff who are tasked to respond to student-related issues during and after hours, on weekends, and/or over holiday periods.

• Offer general outreach and/or appropriate referral to students who've been referred for follow-up related to a behavioral or academic concern.

Education:

• Minimum Education: Master's Degree

• Minimum Experience: 6+ years of relevant experience

• Equivalency: An equivalent combination of education and experience is accepted

We welcome applicants from diverse backgrounds and especially candidates who are multilingual and have proficiency in Spanish.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging in all its forms. We embrace individual uniqueness, as well as a culture of belongingthat supports both broad and specific equity initiatives, leverages theeducational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of thecommunity thrive. We value belonging as a core strength and anessential element of the university's teaching, research, and servicemission.

The salary range for this position, including all possible grades is:

$56,200.00 - $81,500.00

Salary Structure - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Federal Contractors Labor Law Poster

PA State Labor Law Poster

Penn State Policies

Copyright Information

Hotlines

Reading, PA