Case Manager

Haven Oakland; Pontiac (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A supportive resource organization located in Pontiac, Michigan, is seeking a Survivor Resources Case Manager. This role involves providing trauma-informed case management to survivors of domestic violence and sexual violence. Candidates should possess a Bachelor’s degree in Human Services and at least one year of relevant experience. Key responsibilities include client check-ins, community collaboration, and managing case documentation. The work schedule is Tuesday to Saturday, requiring flexibility to accommodate varying shift times.

Qualifications

• Minimum one year of case management or related experience required.
• Knowledge of domestic violence and sexual assault.
• Valid Michigan driver's license with acceptable driving record.

Responsibilities

• Provide trauma-informed case management services to survivors.
• Maintain and manage all aspects of case management.
• Collaborate with community partners for advocacy.
• Complete regular client check-ins.
• Facilitate skill-building workshops.

Skills

Organizational skills

Ability to work under pressure

Trauma-informed service delivery

Team collaboration

Confidential information handling

Education

Bachelor's degree in Human Services

Job description

Description

Position Summary

The Survivor Resources Case Manager works closely with HAVEN clients, encouraging, empowering, educating, and supporting them to achieve their personalized goals through continuous partnership, assessment, monitoring, evaluation, and intervention when needed.

Schedule

Tuesday-Saturday. 9a-6p shifts with one late shift 12p-9 (day of the week is flexible) and Saturday 10a-2p

Essential Duties

• Provide trauma‑informed and empowerment‑based case management services to survivors of domestic violence and/or sexual violence.
• Maintain and manage all aspects of Case Management. These responsibilities include but are not limited to: developing strength‑based and solution‑focused goals with clients, providing referrals to other HAVEN programs, aiding with safety planning, providing education to clients regarding sexual violence dynamics, maintaining accurate and compliant client documentation and case files, providing conflict resolution and crisis intervention, etc.
• Collaborate with community partners in order to advocate for survivors and stay current with relevant community resources (housing, legal, financial, medical, etc.) within Oakland County and surrounding communities.
• Complete regular client check‑ins in person, by phone and/or home visits based on HAVEN’s Case Management processes and procedures.
• Facilitate skill‑building workshops for all clients on a regular basis.
• Complete data entry and reporting documentation.
• Assist with training and mentoring new staff, interns and volunteers.
• Attend trainings as required by agency and/or funder(s).
• Other job duties as assigned.

Requirements

Core Competencies

• Organized, self‑motivated and able to research solutions.
• Ability to work well under pressure and in stressful situations.
• Demonstrated trauma‑informed approaches to service delivery.
• Ability to educate and empower victims of domestic violence and/or sexual assault who are from diverse backgrounds and who may face multiple barriers.
• Demonstrated ability to work effectively as a team member.
• Must be able to handle sensitive information confidentially.
• Must be willing to commute to Pontiac.

Education and Experience

• A bachelor’s degree in Human Service area or an equivalent combination of education, work and volunteer experience assisting individuals with goal setting, building life skills and problem solving.
• Knowledge of domestic violence and sexual assault.
• Minimum one (1) year(s) case management, behavioral health or related experience required.
• One (1) year of residential services experience and experience in crisis intervention, emergency shelter and/or transitional housing.
• Must possess and maintain a valid Michigan driver’s license and an acceptable driving record.