Case Manager

Homestead Healthcare; Northville (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full insurance package

PTO

Job summary

Homestead Healthcare in Northville, MI is seeking a Case Manager to provide case management and discharge planning support to residents. You will build strong relationships with local hospitals, physicians, and referral sources to move referrals from first contact through admission.

The role emphasizes collaboration, timely documentation, and compliant practices, with opportunities to expand the organization’s referral network and contribute to high-quality resident care.

Qualifications

• Prior experience in homecare or hospice sales/business development.
• Background in case management and/or medical social work.
• Strong relationship-building and networking skills.
• Solid organizational and case management abilities.

Responsibilities

• Serve as the primary case manager for an assigned caseload — assessing needs and creating care and discharge plans.
• Build relationships with hospital discharge planning teams, physicians, and referral sources to keep referrals flowing.
• Provide daily updates on pending referrals and follow up on new ones.
• Grow SCN's referral network using relationship-building and sales instincts.
• Coordinate care conferences among physicians, providers, and family to build feasible plans.
• Prepare discharge summaries to insurance providers to secure coverage.
• Maintain accurate case documentation compliant with regulatory requirements.

Skills

Case management

Relationship building

Communication skills

Job description

Position Summary

SCN is hiring a Case Manager to provide case management and discharge planning support to residents while building and sustaining strong working relationships across the local healthcare community. The ideal candidate brings a strong case management foundation paired with a background in home health or hospice sales/business development — someone who knows how to build trust with referral sources, represent SCN well externally, and keep referrals moving smoothly from first contact through admission.

Responsibilities

• Serve as the primary case manager for an assigned caseload — conducting assessments, building individualized care and discharge plans, and providing ongoing case management support from admission through discharge
• Build and maintain strong working relationships with hospital discharge planning teams, physicians, and other community referral sources to keep referrals flowing smoothly
• Serve as a trusted, responsive point of contact for referral partners — providing daily updates on pending referrals and following up promptly on new ones
• Identify and pursue opportunities to grow and strengthen SCN’s referral network, drawing on relationship-building and sales instincts developed in prior homecare or hospice business development roles
• Coordinate care conferences and communication among physicians, outpatient providers, family members, and support persons to build a plan the resident is realistically able to follow
• Prepare and present discharge summaries to insurance providers to help secure coverage authorization for continued care
• Maintain accurate, timely case documentation of assessments, coordination efforts, and care/discharge plans in compliance with regulatory requirements

Requirements

• Prior experience in homecare or hospice sales/business development strongly preferred — with a track record of building and growing referral relationships
• Background in case management and/or medical social work preferred
• Strong relationship-building and networking skills; comfortable representing SCN to hospitals, physician groups, and other external partners
• Solid organizational and case management skills
• Ability to set priorities, take initiative, and meet deadlines
• Good communication skills, diplomacy, and tact
• Good decision-making, conflict-resolution, and effective listening skills
• Ability to handle crisis, cope with job stress, and maintain confidentiality
• Ability to work a flexible schedule, including early mornings, nights, and weekends
• Demonstrated empathy for residents and the ability to work cooperatively to build a plan they are likely to follow

Benefits

• Full insurance package
• PTO