Case Manager

New York City Criminal Justice Agency; New York (NY); Hybrid; USD 60,448 - 73,881; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plan with employer matching contributions

Four weeks of vacation

Paid holidays

Job summary

The New York City Criminal Justice Agency is seeking a Case Manager to serve youth and adult clients. This role focuses on building relationships, conducting needs assessments, and connecting participants with essential resources. Qualified candidates should have a Bachelor’s degree in a related field and at least two years of case-management experience, including work with adolescents. The position requires evening and weekend hours, and offers a hybrid work schedule. Benefits include comprehensive health insurance, vacation, and a retirement plan.

Qualifications

• Minimum two years of case-management experience, with one year serving adolescents.
• Willingness to work evening and weekend hours.

Responsibilities

• Conduct intake/assessment interviews to identify participant needs.
• Build relationships with participants aged 16 and older.
• Update case-management appointments and produce compliance reports.

Skills

Relationship building

Communication skills

Cognitive behavioral therapy

Time-management

Education

Bachelor’s degree in social work, psychology, sociology, or related field

Job description

About CJA

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice. CJA is the city’s main pretrial services agency, combining operations, pilot projects, and research under one roof. It provides procedural justice practices to over 100,000 persons arrested annually in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day, seven days a week across all five boroughs, employing over 300 employees citywide.

Position Summary

Reporting to the Supervising Clinical Case Manager and under the direction of the Clinical Director, the Case Manager works on a team serving youth and adult clients (ages 16 and older). The role builds relationships with participants and their support systems, coaching and connecting them with resources such as education, employment programs, career assessments and other opportunities aligned with individual goals.

Primary Responsibilities

Client Needs Assessments

• Conduct intake/assessment interviews to identify participants’ needs and risk factors for recidivism.
• Assess mental health and substance abuse problems, making external referrals as appropriate.
• Work with clients to explore interests and create plans toward goal attainment.
• Assess school and/or job readiness and connect young participants to appropriate programming, trainings and peer support services.
• Verify participant contact information and assign activities aligned with supervision levels.

Client Engagement

• Build relationships with participants aged 16 and older.
• Collaborate with support systems such as guardians and significant others.
• Review release conditions, program agreement and disclosures.
• Maintain face‑to‑face and telephone contact, monitor re‑arrests and prepare court reports.
• Utilize cognitive behavioral therapy, including interactive journaling, when applicable.
• Run psycho‑educational and supportive psychotherapeutic groups for participants aged 16‑24.
• Motivate participants to engage in voluntary services.

Documentation and Reporting

• Update case‑management appointments and produce periodic compliance reports.
• Write formal progress reports for each court date and advocate for graduated sanctions when eligible.
• Complete all required documentation and maintain database reporting standards.

Teamwork and Relationship Building

• Maintain professional communication with defense attorneys, Assistant District Attorneys and referral agencies.
• Appear and advocate in court regarding participants’ compliance.
• Participate in clinical supervision, case conferences, staff meetings and training; identify opportunities for staff development.

Minimum Qualifications

• Bachelor’s degree in social work, psychology, sociology, criminal justice or related field.
• At least two years of case‑management experience, including one year with an adolescent population.
• Willingness to work evening and weekend hours as operations expand.

Preferred Qualifications

• Knowledge of NYC court operations.
• Familiarity with Alternative to Detention, Alternative to Incarceration or other advocacy program models.
• Knowledge of treatment programs (substance abuse, mental health, etc.) and support services (GED, job training, YIP).
• Ability to exercise sound and quick judgment.
• Excellent communication, writing and time‑management skills.
• Computer literate and adaptable to new technologies.
• Preferred bilingual skills (Spanish, Mandarin, Korean, French‑Creole).
• Credentialed Alcoholism and Substance Abuse Counselor (CASAC) or CASAC in Trainee (CASACT) encouraged.

Note: The position operates on a hybrid schedule with in‑person work four days per week and one remote day. Remote and on‑site responsibilities align with CJA policy at hire.

Salary

$67,165

Location

Long Island City or Kew Gardens. Internal applicants must have at least one year in their current role and be in good standing (no disciplinary action within the last 90 days).

CJA VALUES

• Commitment: active partners in criminal justice reform through innovative initiatives.
• Fairness: guided by fairness and the presumption of innocence while protecting privacy and interests of court‑involved individuals and families.
• Innovation: curiosity drives us to explore new techniques and engage communities to reduce unnecessary pretrial detention.

Benefits

CJA offers a generous benefit plan including health, dental and vision insurance; a comprehensive mental‑health and wellness (EAP) plan; four weeks of vacation; paid holidays; and a retirement plan with employer matching contributions. Professional learning and development opportunities are also available through partnerships and vendor services.

Equal Opportunity Employer

The New York City Criminal Justice Agency is an Equal Opportunity Employer. CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate based on race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.