Case Manager

SSG Project 180; Los Angeles (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

SSG Project 180 is seeking a Project Based Housing Case Manager to deliver intensive wraparound case management on site and in the field, within the DHS ODR program. The role supports justice-involved individuals in recovery and connects them to community resources under a multidisciplinary team.

You will engage clients, document progress, coordinate with external partners, and ensure ethical, trauma-informed practice while maintaining accurate notes and billing records.

Qualifications

• Bachelor’s degree from an accredited college or university and at least 1 year of case management experience.
• If no Bachelor's, at least 2 years of case management experience.
• Experience in criminal justice or behavioral health settings is a plus.

Responsibilities

• Provide intensive wraparound services on site and in the field to support recovery goals.
• Actively engage clients in services through development of rapport and motivational interviewing.
• Conduct custody pickups from LA county jails and accompany clients to court appearances.
• Coordinate care with a multidisciplinary treatment team to ensure integrated services.
• Maintain comprehensive case notes and billing records per guidelines.

Skills

Empathy

Communication

Cultural Competence

Team Collaboration

Problem Solving

Time Management

Education

Bachelor’s degree

Job description

Job Description

Job Description

Project 180 Overview

Mission: SSG-Project 180 provides practical and clinical behavioral health, re-entry, and diversion solutions that empower justice-involved Angelenos to achieve lasting personal transformation and reclaim their lives.

Org. Summary: Project 180 is a leader in the forensic treatment space, offering high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with Los Angeles County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD). Annually, we serve over 1,500 justice-involved individuals.

At The Heart Of Our Organization Are Our Core Values - Our Fundamental, Non-negotiable Beliefs That Guide How We Make Decisions And Work With One Another In Service Of Our Mission

• Humanity: We lead with a people-centered focus, seeking to understand and value the lived experience of others and centering their human dignity.
• Integrity: We honor the trust placed in us by doing what is right while fulfilling our commitments - even when no one is watching.
• Adaptability: We embrace the pivot, evolving to meet the complex needs of our community.
• Empowerment: We cultivate the tools, confidence, resilience, optimism, and agency within every individual to lead their own transformation.
• Equity: We honor everyone’s unique journey, meet them where they are and commit to providing the targeted support and resources that allow each individual to contribute and thrive.
• Interdependence: We move as a unified team, trading silos for collective strength, recognizing that our greatest impact is achieved together.

The Program

The Project Based Housing program is funded by the Department of Health Service (DHS) Office of Diversion and Reentry (ODR), the ODR/ICMS program provides intensive wraparound services to the high-need/high-barrier behavioral health population in the LA County jail system. The program provides permanent supportive housing for some of the most underserved or highest utilizers in the county system. Services are delivered through a recovery oriented, harm reduction framework.

The Position

Under the supervision of the Program Supervisor, the Project Based Housing Case Manager is responsible for providing intensive, wraparound, on site and field based case management services. Case Managers also serve as a member of a multidisciplinary treatment team. A successful Project Based Housing case manager will actively engage this population in services, supporting their clients in making progress towards meaningful recovery goals and increasing utilization of community resources. Job title (I-III) to be established based on years of relevant experience.

Essential Functions

• Provide intensive, wraparound services on site and in the field to support recovery goals
• Actively engage clients in services through the development of strong rapport, consistent contact and use of motivational interviewing. Provide outreach services as needed, meeting clients "where they are at" (service location, client’s point of view).
• Conduct custody pick ups from LA county jails and accompany clients to court appearances.
• Services to target cornerstones of recovery oriented care (instilling hope, empowerment, self-responsibility and engaging in meaningful roles). Ensure service delivery is consistent with ethical standards and a harm reduction, strength based, trauma informed framework.
• Develop and maintain knowledge of available community resources. Complete needs assessment and link clients to community resources. Monitor ongoing participation in services/use of resources and facilitate problem solving to target barriers. Accompany clients to linkage appointments when appropriate.
• Teach prosocial and recovery skills (ie communication, problem solving, anger management skills) for long term stability in the community.
• Engage and join with collaterals (family members, probation, court) as appropriate. Provide education related to mental health recovery to better support clients. Engage in client advocacy.
• Conduct custody pick ups from LA county jails as needed.

Coordinate care with a multidisciplinary treatment team

• Actively contribute to planning and execution of clinical interventions in collaboration with the treatment team. Leverage unique skills and abilities of team members in service delivery.
• Participate in coordinated outreach and engagement efforts with the treatment team.
• Collaborate with external partners (ie residential substance treatment facilities, primary care clinics, etc) to ensure high quality, integrated care.

Documentation and Reporting

• Maintain comprehensive case notes in the electronic health record per program guidelines
• Maintain and submit billing records in accordance with SSG and DHS guidelines
• Participate in program data collection per program guidelines.

Fulfill baseline Project 180 staff expectations.

• Regular attendance required. Holiday or weekend work may be required.
• Maintain and uphold Agency mission statement, values, policies, procedures, and principles.
• Perform other duties as assigned by the supervisor.
• Maintain active license and/or registrations as applicable (i.e. BBS, CCAPP)

Skills And Abilities

• Empathetic, strong communication and relationship-building skills
• Culturally competent: Understands and is sensitive to diverse backgrounds and needs
• Resourceful: Efficiently navigates and utilizes resources available
• Collaborative: Able to work in diverse teams to solve complex issues
• Adaptive to changing circumstances and client needs in a dynamic environment
• Strong critical thinking and problem solving skills, remains calm under pressure.
• Detail-oriented, organized and has strong time management skills.

Minimum Qualification

Required

• Bachelor’s degree in any field from an accredited college or university, and at least 1 year of case management experience. In lieu of a Bachelor’s degree, at least 2 years of case management experience.
• Case Manager I: Less than 2 years case management experience