Case Manager

Gateway Foundation; Lakeland (FL); On-site; USD 41,932 - 51,251; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employee wellness program

403(b) Retirement Plan with employer match

Job summary

Gateway Foundation, located in Lakeland, FL, is hiring Case Managers to support individuals with mental health and substance use disorders. The role involves working closely with community agencies to ensure clients receive the necessary resources and participate in treatment effectively.

Applicants should have a Bachelor's degree in social sciences and at least 2 years of case management experience. This position offers a competitive starting salary, benefits, and opportunities for professional growth.

Qualifications

• 2 years case management experience.
• Valid local driver’s license and at least 21 years of age.

Responsibilities

• Monitor service delivery of community agencies to ensure maximum resource utilization for clients.
• Develop and update individual case management plans.
• Perform case monitoring and complete follow-up appointments.

Skills

Case management

Communication

Problem-solving

Education

Bachelor’s degree in social sciences or related field

Certified Behavioral Health Case Manager (CBHCM)

Job description

Who is Gateway Foundation?

Gateway Foundation, Inc. is a national non-profit dedicated to helping individuals with substance use and mental health disorders. Established in 1968, Gateway provides essential tools and knowledge for recovery, positively impacting hundreds of thousands of lives. Operating through its Community Services, Corrections Divisions, and Corporate Headquarters, the organization is recognized for innovative, effective treatment approaches and maintaining high standards.

Why join us?

Consider joining our team, where your impact can be truly meaningful. Our organization focuses on delivering high quality clinical services as a recognized leader in evidence-based treatment proven to get results. By joining our team, you'll have the chance to provide essential services to underserved populations, all while working for an organization that values you and aims to be an employer of choice. You can expect to be part of a vibrant culture that emphasizes teamwork and professional growth. When you join us, you'll discover personal and professional fulfillment by aligning your career with your values.

Location

Gateway Foundation Day Reporting Center

• 5151 South Lakeland Drive, Suite 11, Lakeland, FL 33813, US

Work Schedule

Monday through Friday, 8 AM - 5 PM EST

Case Managers are responsible for:

• Working cooperatively with and monitoring service delivery of a variety of community agencies and organizations to ensure maximum utilization of available resources and services to clients, in order to facilitate client recovery and enhance their lifestyle and functioning. Referring clients for services, and, when necessary, advocating to the services and quality of services to which the person is entitled.
• Serving as a resource to treatment team in identifying and resolving problems, and providing appropriate alternative sources for services and support required by clients; participating in interdisciplinary meetings to review treatment progress, identify strengths and needs related to the development of, to review and update the individual case management plan, and relay and exchange relevant information concerning problems affecting the clients’ response to treatment. May develop or assist in the development of a safety plan for clients with suicidal ideation or locate and coordinate services and resources to resolve a client crisis.
• Explaining policies and regulations, and orienting clients to treatment program and facility.
• Performing case monitoring which includes contacting clients who have unexcused absences from the program in order to re‑engage, reporting program attendance and participation to probation or parole officers, caseworkers, and other court‑appointed officials; completing scheduled appointment follow‑up, developing discharge plans, and ensuring resources are consistent with overall treatment objectives. Preparing daily and monthly reports regarding clients’ treatment progress.
• Maintaining communication with supervisor and service providers in order to keep informed of potential sources of assistance in resolving casework problems, identify and respond to gaps in client services, coordinate provision and utilization of services and provide follow up.
• Gathering data to determine clients’ treatment outcome by conducting discharge surveys. Recording relevant information and summarizing data according to established procedures.

Job Requirements:

• Bachelor’s degree from an accredited college or university in any of the social sciences, criminal justice, or human services related field.
• Certified Behavioral Health Case Manager (CBHCM) preferred.
• 2 years case management experience.
• Valid local driver’s license, and at least 21 years of age.

Physical Requirements:

• Ability to communicate with others in order to exchange information and provide case management services.
• Ability to record and proofread information on forms and charts.
• Ability to respond to telephones and pages, and hear speech.
• Ability to use a keyboard and video display terminal to receive, retrieve, and/or audit information and data on a regular basis.
• Ability to operate a motor vehicle safely, and remain alert to traffic signs and conditions.

Compensation (based on experience and credentials):

• Range begins at $46,592.00.
• Gateway Foundation conducts annual reviews including merit increases.

Benefits at Gateway Foundation:

• Health and Wellness: Medical, dental, and vision insurance for employees and dependents.
• Employee wellness program promoting health and fitness and offering cash‑saving premiums.
• Employee assistance programs focused on mental health.

Financial Wellbeing:

• 403(b) Retirement Plan with 3% employer match.
• Short‑term and Long‑term Disability and Life and AD&D Insurance paid for by Gateway.
• Flexible Spending Accounts for medical and dependent care.
• Public Service Loan Forgiveness (PSLF).

Flexibility and Time Off:

• 18 paid time off days per year – accrual rates increase with years of service.
• 9 paid company holidays.
• Work‑life‑balance.

Personal Development:

• Training & Development Programs.
• Tuition Reimbursement – up to $5,250 per calendar year.
• eLearning access to online courses that provide CEU’s and job‑related training.
• Clinical Supervision: Formal and informal guidance.

Gateway Foundation is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets. Please view Equal Employment Opportunity Posters provided by OFCCP here.