Case Manager

PsychPros, Inc.; Keene (NH); On-site; USD 45,000 - 60,000; Full time

Job summary

PsychPros, Inc. in Keene, NH seeks a compassionate Adult Case Manager to provide community-based case management and care coordination for adults with serious mental illness and co-occurring disorders.

You will connect clients to behavioral health, medical, housing, and community resources and collaborate with an interdisciplinary team. The role includes office, community, residential, hospital, and home-based settings, with travel as needed.

Qualifications

• Bachelor’s degree or equivalent in a related field with relevant behavioral health experience.
• Experience working with adults with serious mental illness or complex psychosocial needs preferred.
• Strong communication and organizational skills; ability to work in a multidisciplinary team.

Responsibilities

• Provide case management and care coordination to adult clients.
• Connect clients with behavioral health, medical, housing, financial, transportation, vocational, and community resources.
• Coordinate care with hospitals, providers, residential programs, and community agencies.
• Assist clients with benefits, housing applications, transportation, and other resource needs.
• Support clients with recovery goals, daily living skills, medication adherence, coping strategies, and community functioning.
• Monitor client needs and respond appropriately to clinical concerns and crises.
• Participate in treatment team meetings, supervision, and case consultations.
• Maintain timely, accurate documentation in the electronic medical record.
• Follow HIPAA, Medicaid, OSHA, and agency requirements.
• Advocate for clients while promoting independence, self-determination, and recovery.

Skills

Communication

Organization

Interpersonal skills

Problem-solving

Education

Bachelor’s degree in social work or related field

Associate degree with relevant experience

Tools

Electronic Medical Records (EMR)

Care coordination software

Job description

A community service provider in in Keene, NH is seeking a compassionate and organized Adult Case Manager to provide community-based case management and care coordination to adults experiencing serious mental illness, co-occurring disorders, and complex psychosocial needs. The Case Manager will help clients achieve greater stability, independence, and quality of life by connecting them with behavioral health, medical, housing, financial, vocational, educational, and community resources. This position works closely with an interdisciplinary treatment team and provides services in office, community, residential, hospital, and home-based settings as appropriate.

Key Responsibilities

• Provide case management and care coordination services to adult clients.
• Connect clients with behavioral health, medical, housing, financial, transportation, vocational, and community resources.
• Coordinate care with hospitals, providers, residential programs, and community agencies.
• Assist clients with benefits, housing applications, transportation, and other resource needs.
• Support clients with recovery goals, daily living skills, medication adherence, coping strategies, and community functioning.
• Monitor client needs and respond appropriately to clinical concerns and crises.
• Participate in treatment team meetings, supervision, and case consultations.
• Maintain timely, accurate documentation in the electronic medical record.
• Follow HIPAA, Medicaid, OSHA, and agency requirements.
• Advocate for clients while promoting independence, self-determination, and recovery.

Qualifications

• Bachelor’s degree in social work, psychology, counseling, rehabilitation, human services, or a related field; or Associate degree in a human services-related field with relevant behavioral health or community-based experience.
• Experience working with adults with serious mental illness or complex psychosocial needs preferred.
• Strong communication, organizational, problem-solving, and interpersonal skills.
• Ability to work independently and as part of a multidisciplinary team.
• Experience with electronic medical records preferred.

Preferred Experience

• Community mental health or targeted case management
• Residential or psychosocial rehabilitation services
• Medicaid documentation and Targeted Case Management
• Care coordination with hospitals and community providers
• Trauma-informed and recovery-oriented care

Additional Requirements

• Valid driver’s license and acceptable driving record.
• Proof of automobile insurance and reliable transportation.
• Ability to travel throughout the agency service area.
• Ability to transport clients when clinically appropriate and permitted by agency policy.