Case Manager

Mrc Industries Inc.; Kalamazoo (MI); On-site; USD 48,000 - 64,321; Full time

Job summary

Mrc Industries Inc. in Kalamazoo, MI seeks a Case Manager to provide services to individuals with severe and persistent mental illness, aiming to keep them in the least restrictive setting and reduce hospitalizations.

This exempt role partners with the Clinical Director to coordinate assessments, service planning, and advocacy. Responsibilities include intake, assessments, care planning, crisis intervention, transportation coordination, documentation, and ensuring rights protections under the

Qualifications

• Requires communication skills, organization, and the ability to manage multiple tasks.
• Knowledge of Michigan Mental Health Code and agency policies.
• Must have valid Michigan driver license and access to a insured vehicle.

Responsibilities

• Conduct intake and referrals for new clients.
• Assess functioning and stability; monitor through crisis intervention and support.
• Develop and monitor service plans and coordinate care.
• Advocate for clients in mental health and public health systems.
• Arrange transportation and link to appointments as needed.
• Maintain documentation for medical and financial needs.
• Ensure appropriate level of care and timely transfers/discharges.
• Complete incidental duties as assigned.

Skills

Verbal and written communication

Organization and time management

Microsoft Office

Independent judgment

Background checks and driving record

Valid driver's license

Education

Bachelor's degree in social work or human services

Licensure: LLBSW/LBSW/LLMSW/LMSW/LLPC/LPC or state equivalent

Tools

Microsoft Office

Job description

Job Description

Job Title: Case Manager

Department: BridgeWays

Job Classification: Exempt

Reports To: Clinical Director

Pay Range:

• Minimum: $48,000.00
• Midpoint: $55,000.00
• Maximum: $64,321.00

Job Summary

Provides services to individuals with severe and persistent mental illnesses to safely maintain them in the least restrictive setting and reduce the need for psychiatric hospitalization while maintaining and enhancing the individual's optimal functioning level. Duties include clinical and crisis intervention, assessments, service planning, monitoring, linking to and coordinating services and advocacy.

Essential Duties and Responsibilities

• Conduct intake and referral with new individuals served.
• Conduct assessments of clients' current functioning and stability levels and monitor stability through therapeutic and crisis intervention and support, education, motivation, and direct skills training.
• Complete prescreens to determine appropriateness for hospitalizations/placements.
• Initiate and monitor Alternative Treatments Orders as needed/required.
• Act as an advocate for clients in the mental and public health service systems.
• Assist clients in securing basic needs, medical care, and clinical services.
• Assist in determining appropriate level of care and ensure individuals served are receiving appropriate level of care.
• Develop service plans based on client needs and desires with client and service team.
• Complete transfers/discharges in a timely manner, when appropriate.
• Assure service plan continues to meet client needs and is being followed.
• Assure system paperwork is in place so services can be provided.
• Maintain completed documentation on all client and collateral contacts to make sure that all medical and financial needs are being met.
• Assist in crisis intervention by assessing the client's clinical needs and calming agitated individuals.
• Maintain collateral contacts and relationships with others important in the client's life.
• Half day shift assigned as needed during regular business hours to cover client emergent/urgent needs.
• Ensure the rights of individuals served are protected in accordance with the Michigan Mental Health Code and agency policy.
• Actively support and be knowledgeable about 1) culturally competent, recovery-based practices, 2) person-centered planning as a shared decision-making process with the individual who defines his or her own life goals and is assisted in developing a unique path toward those goals and 3) a trauma informed culture to aid clients in their recovery process.
• Assist with arranging transportation and linking to appointments through arranging public transit, Medicaid Transport and/or use of personal vehicle to provide transportation to individuals served, adhering to all traffic laws and rules of the road.
• Completes other miscellaneous duties as assigned.

Required Skills/Abilities

• Verbal and written communication skills required.
• Organizational and time management skills and ability to prioritize multiple tasks.
• Knowledge of Microsoft Office products required.
• Ability to exercise independent and sound judgment.
• Criminal records, driving and recipient rights screening required.
• Valid Michigan driver's license, good driving record and the availability of licensed, insured vehicle for use on the job required.

Education and Experience

• Minimum one-year experience in the mental health field working with the identified target population preferred AND Minimum bachelor's degree in social work and a current LLBSW, LBSW, LLMSW, LMSW, LLPC, LPC or other licensure permitted by the State of Michigan preferred OR Bachelors' degree in human service field AND one year experience working with individuals with Severe and Persistent Mental Illness required.
• Lived experiences with behavioral health are desired.

Physical Requirements

• Physical ability to sit for prolonged periods of time. Walking, stooping, kneeling, crouching, or bending as appropriate.
• Physical ability to work in front of and view a computer terminal for prolonged periods of time.
• May occasionally require lifting up to 35 pounds.
• Ability to meet intervention certification requirements (MANDT).

Work Conditions

• Office environment
• Local travel throughout the greater Kalamazoo area
• May be exposed to bloodborne pathogens, infectious diseases, and parasites.

At MRC, we value diversity and are committed to fostering a workplace where all employees feel respected, supported, and empowered. Individuals are recruited, hired, and promoted based solely on relevant job‑related criteria and without regard to age, color, race, national origin, ancestry, religion, creed, sex, sexual orientation, gender, gender identity or expression, pregnancy or related conditions, marital or familial status, disability, genetic information, veteran or military status, immigration or citizenship status (as permitted by law), caste, or any other status protected by applicable law. EOE.

We welcome applicants from every background. Veterans and individuals with disabilities are strongly encouraged to apply. Requests for accommodation in the application process are welcomed and can be directed to Human Resources.

A criminal records check, recipient rights screen, and drug screen are required for this position.