Case Manager

WESTCARE CALIFORNIA INC; Fresno (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

WestCare California Inc is seeking a dedicated Case Manager to support participants enrolled in the Bridges to Success Adult Reentry program in Fresno. You will provide housing-focused case management and coordinate services to help clients achieve stable housing.

The role emphasizes working with formerly incarcerated individuals, coordinating with housing agencies, health services, and community resources.

Qualifications

• Minimum two years in social services, case management, or related field.
• Strong knowledge of housing programs and community resources.
• Excellent communication and interpersonal skills.
• Proficient with Microsoft Office; capable of data entry and reporting.
• CPR certification, First Aid certification, and TB test required.

Responsibilities

• Provide case management for a caseload of up to 25 participants.
• Navigate clients through Coordinated Entry and housing interventions.
• Deliver Rapid Rehousing services and promote housing stability.
• Maintain client files, service plans, and data in the Clinical Data System.
• Coordinate referrals to health, employment, and other services; report as required.

Skills

Case management

Social services

Interpersonal skills

Microsoft Office

Data collection

Education

Two-year degree (AA) in Psychology or related field

High School diploma or equivalent

Tools

Clinical Data System

Electronic Health Records (EHR)

Job description

Position Summary:Person in this position will be responsible for the case management and/or Navigation of clients enrolled in the Bridges to Success Adult Reentry program. The Case Manager will utilize the Housing First approach to the delivery of its Reentry services to formerly incarcerated individuals who are experiencing or are at imminent risk of homelessness in an effort to break the cycle of homelessness and incarceration. The services provided will assist in reintroducing formerly incarcerated individuals, including serious and violent offenders, back to their respective communities, family systems and other positive supports. This will include arrangement, coordination, monitoring, and delivery of services related to meeting the housing needs of the participant and helping them obtain housing stability. Essential Job Functions include but not limited to those listed below.Essential Job Functions:Provide case management services to a caseload of participants, up to 25 at a time.Navigate clients through Coordinated Entry System and see clients through to appropriate housing interventionProvide Rapid Rehousing supportive services to eligible participants and actively promote housing sustainability and self sufficiencyMaintain solid communication with Bridges to Success Housing Locator to support housing sustainability for participantsServe as an active part of the Bridges to Success team and fulfill all required responsibilities as needed.Intake and assessment of incoming participants to determine eligibility and appropriate services.Manage of a caseload participant including maintenance of client files, development of services plans, and tracking pertinent data.Make referrals and appointments with appropriate agency, services including but not limited to health care providers, employment offices, substance and mental health treatment programs, public assistance, and other mainstream services.Client advocacyAssist clients with, completion of supportive and subsidized housing paperwork, and monitoring progress to completionMaintain client files according to company policy and contract requirements.Heavy documentation; WestCare’ s Clinical Data SystemProvide daily, weekly, and monthly reports as requestedAssist and monitor data collection and statistical reporting and complete Quality Improvement reports as requested.Develop and maintain relationships with referring and supporting agencies and represent the agency at various community meetings as requested.Conduct community outreach and program presentations, as needed.Provide follow up after housing to insure client stability and successful outcomes.Must embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation.Other relevant duties as assigned.Essential Qualifications:Minimum two (2) years’ experience in social services, case management, or related human services field.Strong knowledge of housing programs, supportive services, and community resources.Excellent communication, public speaking, and interpersonal skills.Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint).Good documentation and organizational skills.Ability to work independently, manage multiple priorities, and remain calm in challenging situations.Demonstrated ability to work effectively with diverse and underserved populations.Certifications/Licenses:Valid driver’s license and ability to transport clients.CPR Certification, First Aid Certification, and annual Tuberculosis test.Education:Graduation with a two-year degree in Psychology, Social Work, Community and Human Services, Rehabilitation Counseling or a related field is required; andHigh School diploma or equivalent is required.Experience and Competencies:Working Conditions:Work is primarily performed in an office setting;Some travel is required; andSome outdoor activities may be requiredEssential Physical and Mental Demands of the JobThe employee must be able to perform the following essential duties and activities with orwithout accommodation:Physical Demands:Occasional lifting of more than 10 pounds;Sitting, standing, walking, reaching are performed in the normal course of the position; andThe normal work routine involves no exposure to blood, body fluids, or tissues, BUT exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee engaged in Category II tasks;Mental Demands:Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.Requires the ability to work under stress and in emotionally charged settings.The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.