Case Manager

Mainspring Recovery; Dumfries (VA); On-site; USD 50,000 - 65,000; Full time

Job summary

Mainspring Recovery is a mission-driven behavioral health organization dedicated to helping individuals rebuild their lives. We seek a Case Manager to coordinate discharge planning, Medicaid enrollment, and follow-up scheduling across residential, PHP, and IOP services.

You will collaborate with clinical and medical teams, arrange transportation, facilitate life skills groups, document in the EHR, and support timely, compliant transitions between levels of care.

Qualifications

• Associate's degree in Social Work, Human Services, Psychology, or related field; CSAC-A required.
• Bachelor’s degree in Social Work, Human Services, Psychology, or related field (preferred).
• Previous experience in case management, discharge planning, or care coordination.
• Experience in behavioral health, substance use treatment, or healthcare settings preferred.

Responsibilities

• Coordinate discharge planning from admission through treatment.
• Facilitate Medicaid enrollment, recertification, and eligibility verification.
• Schedule, coordinate, and confirm appointments during active treatment and aftercare.
• Arrange transportation to medical, behavioral health, and community appointments as needed.
• Provide transportation as needed.
• Facilitate life skills groups to develop daily living, self-advocacy, and time-management skills.
• Communicate discharge and aftercare plans clearly with clients, families, and treatment teams.
• Collaborate with therapists, nursing, medical providers, admissions, and transportation partners.
• Maintain documentation in the electronic health record within regulatory and payer standards.
• Track and follow up on referrals, appointments, transportation needs, and insurance requirements.
• Participate in multidisciplinary treatment team meetings and contribute to care planning.

Skills

Discharge planning

Medicaid enrollment

Organization & time management

Communication & interpersonal skills

Independent work & multitasking

Electronic health records (EHR)

Education

Associate's degree in Social Work/related field (CSAC-A required)

Bachelor’s degree in Social Work/related field (preferred)

Tools

Electronic health records (EHR)

Job description

About this position

About Mainspring Recovery

Mainspring Recovery is a mission-driven behavioral health organization built on the belief that healing happens when the right people are in the room. We provide care across multiple levels, including Residential, Partial Hospitalization (PHP), and Intensive Outpatient (IOP), supporting individuals and families throughout the recovery process.

Every role at Mainspring, clinical and non-clinical alike, contributes to creating safe, structured, and effective environments where people can rebuild their lives. We invest in strong teams, clear systems, and thoughtful leadership, believing meaningful impact comes from doing the work well, supporting one another, and holding ourselves to high standards across the organization.

Job Title:

Case Manager

Reports To:

Clinical Director, Lead Case Manager

Department:

Case Management

Location:

On-site, Dumfries, VA

Employment Type:

Full-time | Salaried | Exempt

Pay

The pay range for this position is $50,000 - $65,000 annually, set in good faith based on the responsibilities of the role, qualifications, and market conditions.

Job Summary

The Case Manager plays a critical role in supporting client continuity of care by coordinating discharge planning, facilitating Medicaid enrollment, scheduling follow-up appointments, and ensuring seamless transitions between levels of care. This position collaborates closely with clinical, medical, admissions, and external providers to support client stability, compliance, and long-term recovery outcomes.

Key Responsibilities

• Coordinate comprehensive discharge planning for clients, beginning at admission and continuing throughout treatment
• FacilitateMedicaid enrollment, recertification, and eligibility verification for clients as appropriate
• Schedule, coordinate, and confirm appointments during active treatmentand foraftercare, including primary care, behavioral health, psychiatry, MAT providers, and communitysupportsetc.
• Arrange and coordinateclient transportation to medical, behavioral health, and community appointments as needed, both during treatment and post-discharge
• Provide transportation as needed
• Facilitate life skills groups,supporting clients in developing practical skills related to daily living, self-advocacy, time management, community reintegration, and recovery stability
• Communicate discharge and aftercare plans clearly with clients, families (asappropriate), and treatment team members
• Collaborate with therapists, nursing, medical providers, admissions, and transportation partners to ensuretimelyandappropriate step-downplacements and continuity of care
• Maintain active communication with external providers, referral sources, transportation vendors, and community agencies
• Ensure all discharge and case management documentation is completed accurately and within requiredtimeframes
• Track and follow up on outstanding referrals, appointments, transportation needs, and insurance-related requirements
• Document all case management and coordination activities thoroughly in the electronic health record in compliance with regulatory and payer standards
• Participate in multidisciplinary treatment team meetings and contribute to client-centered care planning

Education / Credentials

• Associate's degree in Social Work, Human Services, Psychology, or a related field or CSAC-A (required)
• Bachelor’s degree in Social Work, Human Services, Psychology, or a related field (preferred)

Experience

• Previousexperience in case management, discharge planning, or care coordination
• Experience working in behavioral health, substance use disorder treatment, or healthcare settings preferred

Knowledge / Skills

• Strong understanding of discharge planning processes and continuity of care
• Working knowledge of Medicaid enrollment processes and eligibility requirements
• Excellent organizational, time management, and follow-up skills
• Strong communicationand interpersonal skills with clients, families, and interdisciplinary teams
• Ability to work independently while managing multiple priorities
• Proficiencywith electronic health records and basic office software

Working Conditions

• Direct care position with regular client interaction
• Schedule aligned with program operations; flexibility may berequiredto meet discharge needs
• 40 hours per week, Monday-Friday 8:00am-4:30pm Monday-Friday, with weekend rotation
• Office-based with coordination across clinical units and external providers

Why This Role Matters

• The Case Manager serves as the connector between clinical care, operations, external systems, and client continuity of care.
• This role is a stabilizing force within the treatment system.
• Without strong case management, clinical progress becomes fragile and difficult to sustain.
• This role protects treatment outcomes, supports client stability, and strengthens the integrity of the entire care continuum.

Pre-Employment Requirements

Mainspring conducts, as required, job-related background checks, drug testing, TB testing, verification of employment history, and/or reference checks prior to employment.

Equal Employment Opportunity Statement

Mainspring is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

EEO is the Law:
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf