Case Management Supervisor CCBHCD

Horizon Corporations; City of Niagara Falls (NY); On-site; USD 64,000 - 66,000; Full time

Benefits offered by this job

401(k) & profit-sharing

Capella University tuition discount

Paid time off

Paid holidays

Student loan assistance

Job summary

Horizon is a respected behavioral health organization seeking a Case Management Supervisor to lead TCM and PRS teams across two sites in New York. The role includes coaching staff, oversight of referrals, and ensuring quality service delivery, with a focus on regulatory compliance and performance reporting.

You will collaborate with internal teams and community partners to sustain continuity of care while contributing to program development and quality improvement initiatives.

Qualifications

• Bachelor's degree is required.
• At least 2 years in behavioral health.
• At least 2 years of supervisory or leadership experience.
• Knowledge of Medicaid-funded services and community supports.

Responsibilities

• Supervise and support TCM and PRS staff through regular coaching, training, and performance management.
• Manage referral management and oversight.
• Monitor caseloads, service delivery, productivity, and documentation quality.
• Ensure compliance with CCBHC, OMH, OASAS, Medicaid, and agency standards.
• Review documentation and conduct quality assurance activities.
• Assist staff with complex cases, care coordination, and barriers to engagement.
• Collaborate with internal teams and community partners to ensure continuity of care and successful service outcomes.
• Participate in program development, quality improvement initiatives, and regulatory audits.
• Prepare reports and maintain program performance data.
• Service delivery to patients as needed.

Skills

Leadership

Communication

Organizational skills

Problem-solving

EHR proficiency

Microsoft Office

Education

Bachelor's degree in Social Work, Human Services, Psychology, Rehabilitation Counseling, or a related field

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

Are you seeking a rewarding and fulfilling career in the Mental Health and Additions field?

What will your day look like?

At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role.

As a Case Management Supervisor at Horizon, you will….

• Supervise and support TCM and PRS staff through regular coaching, training, and performance management.
• Manage referral management and oversight
• Monitor caseloads, service delivery, productivity, and documentation quality.
• Ensure compliance with CCBHC, OMH, OASAS, Medicaid, and agency standards.
• Review documentation and conduct quality assurance activities.
• Assist staff with complex cases, care coordination, and barriers to engagement.
• Collaborate with internal teams and community partners to ensure continuity of care and successful service outcomes.
• Participate in program development, quality improvement initiatives, and regulatory audits.
• Prepare reports and maintain program performance data.
• Service delivery to patients as needed.

Why choose Horizon to build your career?

At Horizon, we don’t just offer a workplace—we offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 18 consecutive years and one of America’s Best Workplaces, we take pride in fostering a culture where motivated teammates collaborate to make a difference, every day. Join us and experience the satisfaction of doing work that matters alongside people who share your passion!

What we offer that you’ll love…

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.
• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
• Retirement: We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.
• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!
• Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.
• Paid time off and paid holidays!

What makes you a great candidate?

We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job:

• Bachelor's degree in Social Work, Human Services, Psychology, Rehabilitation Counseling, or a related field required.
• 2 years of experience in behavioral health and vocational required.
• 2 years of supervisory or leadership experience required.
• Knowledge of behavioral health, recovery-oriented care, and trauma-informed practices.
• Understanding of Medicaid-funded services and community support systems.
• Strong leadership, communication, organizational, and problem-solving skills.
• Proficiency in electronic health records and Microsoft Office applications.

Location:

This position will be split between two locations: 637 Davison Road, Lockport NY and 2400 Pine Ave, Niagara Falls NY. Travel between the two sites may be required.

Hours:

Monday - Friday: 8am - 5pm

Compensation:

Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. This position starts at a salary of $64,000-$66,000 annually. Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually.

This position entails eligibility for a sign-on bonus of up to $1,500 for your commitment to work at our Horizon Certified Behavioral Health Clinics (CCBHC) located at our Pine Avenue Recovery Center and Lockport Recovery Centers for at least one year. A change in scheduled hours or location of employment may impact eligibility of bonus.

Physical demands associated with this position include:

• Sitting for extended periods, alternating between standing and sitting
• Mobility required with repetitive wrist, hand, and finger movements
• Handling light duties, occasionally lifting objects up to 20 pounds
• Local travel between worksites
• Exposure to various environmental conditions including low/high temperatures, outdoor elements

Horizon DEIB Statement:

Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values. We uphold principles that support autonomy and authenticity, creating a culture of accountability and collaboration that prioritizes well-being, drives innovation, and expands opportunities for our employees, patients, and communities.