Case Management Supervisor

Morrison Child and Family Services; Federal Way (WA); Hybrid; USD 66,000 - 73,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Flexible Spending Accounts

Employer-Paid Life

AD&D

Long-Term Disability

Employee Assistance Program

Job summary

Morrison Child and Family Services in Federal Way, WA, is seeking a Case Management Supervisor for the Home Study & Post Release Services program. The role leads case management staff, oversees referrals, and ensures compliant service delivery in a trauma-informed organization.

The position is full-time, hybrid (office in Federal Way, WA two days per week), with hourly pay between $31.69 and $34.98. Qualifications include supervisory experience, knowledge of ORR rules, and bilingual

Qualifications

• Master's degree or Bachelor's with 3+ years of supervisory and case management experience.
• Experience with home studies and post-release services and writing professional assessments.
• Bi-lingual in Spanish and English with language proficiency tested.

Responsibilities

• Provide coaching, guidance, and supervision to Case Managers.
• Approve and submit detailed documentation per agency and ORR requirements.
• Review and approve Notices of Concerns (NOCs) and maintain compliant case files.
• Lead team meetings, trainings, and ensure timely timesheets and records.

Skills

Bilingual Spanish and English

Supervisory experience

Coaching and guidance

Education

Master's degree in behavioral sciences or related field

Bachelor's degree with 3+ years supervisory experience

Job description

Job Title: Case Management Supervisor - Home Study & Post Release Services

Department/Program: Federal Way, ORR

Work location: (Hybrid ) 2 days a week (office based in Federal Way, WA)

Job Type: Full Time

FLSA status: (Non exempt/Hourly)

Salary: $31.69/hr. - $34.98/hr.

Morrison Child and Family Services: We are a Joint Commission and Sanctuary accredited non-profit organization that provides a comprehensive array of services to children, adolescents, and their families. As an agency, Morrison, its team members, and clients commit to the following values of trauma-informed care

• Nonviolence-being safe and doing the right thing
• Emotional Intelligence-managing our feelings so we don’t hurt ourselves or others
• Social Learning-respecting and sharing ideas of our teams
• Democracy-shared decision making whenever possible
• Open Communication-saying what we mean and not being mean when we say it
• Social Responsibility-everyone makes a contribution to the organizational culture
• Growth and Change -creating hope for our clients and ourselves

Job Summary

The Case Manager Supervisor is responsible for leading and supervising case management staff in the Home Study and Post-Release Services Program. This role oversees the distribution of referrals within their teams, provides supervision and support to designated Case Managers, and ensures the effective delivery of services in compliance with program requirements and organizational standards.

Duties and Responsibilities

• Provide coaching, guidance, and supervision to Case Managers.
• Approve and submit detailed and thorough documentation in accordance with agency and ORR requirements.
• Review and approve Notice of Concerns (NOCs), per federal policy requirements.
• Ensures case file documentation is maintained in accordance with ORR requirements and conducts internal file reviews to monitor documentation compliance.
• Participate in team meetings, staff in-service training and department meetings.
• Completes and signs off on timely and accurate timesheets and other personnel/administrative records as required.
• Other duties as assigned.
• Is aware of Morrison Compliance Program including Compliance Officer, Compliance Standards of Conduct, and Employee Compliance Hotline. Understands Compliance Standards of Conduct and signs attestation document. Completes all assigned compliance, HIPAA, client privacy, and fraud, waste, and abuse training. Knows how to report any client privacy or fraud, waste, or abuse concerns.
• Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other organizational policies & practices.
• Participate in staff development, in-services, and training related to workplace effectiveness; model professional behaviors and implement improvements to business practices with awareness of their impact in a trauma-informed behavioral healthcare organization.

Competencies

• Communicate clearly and effectively, orally and in writing in English
• Applicable federal and state laws
• Administer policies, procedures and programs
• Interpret information, utilize critical thinking and explain concepts to others
• Maintain effective working relationships with agency employees at all levels and the general public
• Define and resolve moderately complex problems

Required Position Qualifications

• Master's degree in behavioral sciences, human services or social services field; OR
• Bachelor’s degree and at least 3 years of progressive employment experience that demonstrate supervisory and case management experience.
• Must have experience and/or knowledge of home studies and/or post release services and writing professional, thorough assessment reports.
• Must be knowledgeable about family preservation, kinship care, and general child welfare.
• Bi-lingual in Spanish and English, written, read and verbal. Must clear a language proficiency test.
• Attained age 21 years or older before first day of employment in position (ORR)

We consider education, training, experience and demonstrated skills. Exceptions to the minimum qualifications require ORR’s explicit written approval prior to hire and ORR may require supervision plans and additional training.

Preferred Position Qualifications

• Experience working with immigrant populations
• Experience writing professional, thorough assessment reports.
• ORR experience
• Knowledge of Federal, State and agency regulations.
• Knowledge of adolescent developmental issues, trauma, abuse and neglect, substance abuse and dependence, delinquency, peer influence, and related group and individual interventions.

Other Requirements

• Pass a criminal history background check though Morrison and a suitability determination investigation through the U.S. Office of Personnel Management. For further information review https://www.opm.gov/suitability/suitability-and-credentialing-faqs/
• Able to work shift hours and days, as assigned. Position may require work outside of usual work hours on occasion.
• Occasional travel via airplane and/or car to visit sponsors and clients in their homes.
• Meet agency driving requirements.
• Complete 40 hours of required training per year.

Working Conditions

Environment: Work is done in clinical offices, community settings, including Morrison Residential, administration buildings, public locations, and social service sites. Breaks and meals are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise, and contaminants.

Mental demands: Work assigned is diverse and may involve addressing new and unique circumstances. The work might be unpredictable and disrupts planned tasks, requiring flexible time management.

Physical demands: Ability to remain calm and emotionally available serving youth, adults and or families who have experienced trauma. Proficient with office equipment and physical movement. Ability to perform physical interventions if needed in accordance with program and training. Physical dexterity for reaching, stooping, and repetitive wrist and hand motions.

All Morrison programs and services are accredited by The Joint Commission, a nationally recognized standards-setting and accreditation body for health care. Morrison is also certified as a trauma-informed organization by the Sanctuary Institute. Certification recognizes our dedication to providing a trauma-informed culture and environment for children, families and staff through implementing Sanctuary values, commitments, and tools.

We are an affirmative Action Plan Employer. Our policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic.

In compliance with our affirmative action plan, Morrison uses E-Verify to determine employment eligibility after an offer is accepted.

Applications will be reviewed as received. Morrison reserves the right to make a hiring decision at any point during the posting period.

Morrison employees are offered a variety of benefits including Medical, Vision, Dental, Flexible Spending Accounts, Employer-Paid Life, Accidental Death and Dismemberment and Long-Term Disability, and an Employee Assistance Program (EAP).