Case Management Referral Coordinator

Paradigm; Idaho Falls (ID); Remote; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Life and disability insurance

Flexible spending accounts

Volunteer time off

Job summary

Paradigm is seeking a detail-oriented Case Management Referral Coordinator to support referral operations in a fully remote environment. You will manage referral requests from start to finish, ensure accurate data entry, proper assignment, and timely communication with customers including injured workers, payors, clients, providers, and internal teams.

The ideal candidate is organized, self-motivated, and comfortable collaborating with a virtual team to ensure referrals are processed

Qualifications

• Minimum of High School Diploma or equivalent.
• Knowledge of relevant computer applications such as Microsoft products.
• Knowledge of basic business and customer service experience preferred.
• Self-motivated and able to work with little supervision.
• Exceptional computer skills, including Microsoft Office and web-based applications.
• Ability to establish interpersonal relationships in a virtual work environment.
• The ability to operate a personal computer for extended periods.
• The ability to gather, synthesize and communicate information accurately (verbally and in writing).
• Ability to attend in person and/or phone meetings as directed.

Responsibilities

• Manage the referral email inboxes.
• Attend ongoing training/calls as needed.
• Process payor, insurer, jurisdiction, claim number or case type changes on an open case.
• Utilizes AI tools to support day-to-day tasks, improve efficiency, and enhance output quality.

Skills

High School Diploma

Microsoft Office

Customer service

Self-motivated

Attention to detail

Education

High School Diploma

Tools

AI tools

Web-based applications

Job description

About Paradigm

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

And for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.

Watch this short video for a brief introduction to Paradigm.

Position: Case Management Referral Coordinator

We are seeking a detail‑oriented and customer‑focused Case Management Referral Coordinator to support referral operations within our business unit in a fast‑paced, remote environment. In this role, you will manage referral requests from start to finish, ensuring accurate data entry, appropriate assignment, and timely communication with customers. This position demonstrates a customer‑first mindset through a commitment to delivering the best possible outcomes for our customers, including injured workers, payors, clients, providers, stakeholders, and internal teams. By fully leveraging Paradigm’s solutions, delivering consistently high-quality service, and collaborating effectively with internal and external partners, we create an exceptional customer experience. The ideal candidate is highly organized, self‑motivated, and comfortable working independently while collaborating closely with a virtual team to ensure referrals are processed efficiently and accurately.

Position is remote. Fully remote.

Hourly Range: $20-$21 per hour

Hours: Monday - Friday, working 10a to 7p CST

Key Responsibilities

• Managing the referral email inboxes.


• Attending ongoing training/calls as needed.


• Processing any payor, insurer, jurisdiction, claim number or case type changes on an open case.


• Utilizes AI tools to support day-to-day tasks, improve efficiency, and enhance output quality. This position may have other duties as assigned by the Referral Coordinator Supervisor or the Referral Operations Manager.

Qualifications

• Minimum of High School Diploma or equivalent.


• Knowledge of relevant computer applications such as Microsoft products.


• Knowledge of basic business and customer service experience preferred.


• Self‑motivated and able to work with little supervision.


• Exceptional computer skills, including Microsoft Office and web-based applications.


• Ability to establish interpersonal relationships in a virtual work environment.


• The ability to operate a personal computer for extended periods.


• The ability to gather, synthesize and communicate information accurately (verbally and in writing).


• Ability to maintain a home‑office environment with high speed internet connection and appropriate work privacy.


• Ability to attend in person and/or phone meetings as directed.

Benefits

• Health and wellness – We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).


• Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer‑paid life and disability insurance, flexible spending and commuter accounts, and employer‑matched HSA contributions.


• Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.


• Volunteer time – We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.


• Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at leave.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Additional Information

As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law ( §16.765). Contract Compliance Law Poster

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