Case Management Coordinator (Maricopa County, Arizona) ($5000 sign-on bonus)

CVS Health; Phoenix (AZ); Remote; USD 29,000 - 56,000; Full time

Job summary

CVS Health is seeking a Case Management Coordinator to work from home with travel within Maricopa County, AZ. You will evaluate member needs, coordinate care plans, and support medical necessity decisions in line with utilization/benefit management guidelines.

The role requires 2+ years in case management, experience with serious mental illness and elderly populations, and a Bachelor's degree (or RN license). Travel up to 50% is expected.

Qualifications

• 2+ years of experience in case management with people designated as having a serious mental illness (SMI) and working with elderly individuals.
• Resides in Maricopa County, Arizona.
• Willingness to travel up to 50% within Maricopa County, Arizona.

Responsibilities

• Evaluate referred members’ needs/eligibility and recommend an approach to case resolution.
• Coordinate and implement care plan activities and monitor progress.
• Identify and escalate quality of care issues and coordinate with providers.

Skills

Case management

SMI experience

Travel coordination

Communication

Education

Bachelor’s degree in Social Work, Psychology, Special Education, or Counseling

Licensed RN

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position SummaryThe

Case Management Coordinator

is a work from home position with travel required (in Maricopa County, Arizona) to visit members. This person utilizes skills to coordinate, document, and communicate all aspects of the utilization/benefit management program. They apply critical thinking and knowledge in clinically appropriate treatment, evidence-based care, and medical necessity criteria for members by providing care coordination, support, and education through the use of care management tools and resources.

Job duties include (but are not limited to):Evaluation of Members

Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member’s needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member’s benefit plan and available internal and external programs/services.Identifies high-risk factors and service needs that may impact member outcomes and care planning components with appropriate referrals.Coordinates and implements assigned care plan activities and monitors care plan progress.

Enhancement of Medical Appropriateness and Quality of Care

Uses a holistic approach to overcome barriers to meet goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.Identifies and escalates quality of care issues through established channels.Utilizes negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs.Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.Helps member actively and knowledgably participate with their provider in healthcare decision-making.

Monitoring, Evaluation, and Documentation of Care

Utilizes case management processes in compliance with regulatory and accreditation guidelines, as well as company policies and procedures.

Required Qualifications2+ years of experience in case management, working with people who have been designated as having a serious mental illness (

SMI

) and working with people who are elderly.Must reside in Maricopa County, Arizona.Willingness to travel up to 50% of the time within Maricopa County, Arizona.

Preferred QualificationsResides in West Valley, Maricopa County, AZ.Previous experience working with members witha physical disability.Strong organizational and time management skills.Ability to collaborate with both internal and external partners.Demonstrated proficiency in Microsoft Office Suite, including Outlook, Word, etc.Previous experience collaborating with medical professionals.Bilingual (English/Spanish).

EducationBachelor’s degree in Social Work, Psychology, Special Education, or Counseling, or licensed RN (

Registered Nurse

), valid in the state of Arizona.Anticipated Weekly Hours40

Time TypeFull time

Pay RangeThe typical pay range for this role is:$21.10 - $40.90

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on

Benefits Moments

.We anticipate the application window for this opening will close on: 11/16/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.