Certified Medical Assistant (68215)

Sanitas; Plantation (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Sanitas, a global healthcare organization, seeks a Case Management Coordinator in Florida to manage post-discharge transitions and care for members with chronic conditions. You will coordinate follow-up care, create personalized plans, and educate patients and caregivers to improve outcomes and reduce readmissions.

Responsibilities include outreach within 24–72 hours, scheduling follow-ups with providers and home health services, and documenting in EMR.

Qualifications

• Clinical Knowledge: understanding of chronic disease management and post-acute care.
• Patient Engagement: proficiency in motivational interviewing to educate and empower members.
• Communication: strong verbal and written communication with care teams and patients.
• Problem-Solving: critical thinking to identify barriers to care and plan transitions.
• Technical Skills: ability to accurately document assessments in EMR platforms.

Responsibilities

• Conduct timely post-discharge outreach (within 24–72 hours) and assess needs.
• Coordinate follow-up appointments and post-acute services with providers and agencies.
• Develop individualized care plans and monitor chronic conditions.
• Educate patients and caregivers on self-management and red-flag symptoms.
• Document interactions and interventions in the care management system.

Skills

Clinical Knowledge

Patient Engagement

Communication

Problem-Solving

Technical Skills

Education

High school diploma or equivalent

Grad from MA program

Tools

EMR systems

Job description

Case Management Coordinator

Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.

Job Summary

The Case Management Coordinator manages the transition of care for members post-discharge and those with chronic conditions, coordinating follow-up care, creating personalized care plans, and educating patients and caregivers, to prevent hospital readmissions, reduce over‑utilization, and improve overall health outcomes.

Essential Job Functions

• Conduct timely post-discharge outreach (within 24‑72 hours), reviewing discharge summaries, medication lists, and follow‑up recommendations, to assess member needs, confirm understanding of medical instructions, and identify immediate gaps in care.
• Coordinate follow-up appointments and post‑acute services, collaborating with primary care providers, specialists, home health agencies, and community resources, to ensure seamless continuity of care across the continuum.
• Develop and implement individualized care plans based on assigned program categories, identifying early signs of complications or risk factors, to manage chronic conditions effectively and elevate clinical issues appropriately.
• Educate members and caregivers using motivational interviewing techniques, providing guidance on red‑flag symptoms and self‑management strategies, to empower patients and reduce patterns of over‑utilization (e.g., frequent ED visits).
• Document all interactions, assessments, and clinical interventions in the care management platform accurately and timely, to maintain compliance with organizational policies, advocate for member needs, and ensure alignment with clinical guidelines.

Qualifications

Required Education

• High school diploma or equivalent.
• Graduation from a nationally accredited Medical Assistant (MA) program.

Required Experience

• Proven experience in clinical case management, care coordination, utilization review, or population health management within a healthcare setting.

Required Licenses and Certifications

• Active MA national certification.
• CPR/BLS for Healthcare Providers is required.

Required Knowledge, Skills, and Abilities

• Clinical Knowledge: Strong, demonstrated understanding of chronic disease management, evidence‑based medical guidelines, and post‑acute care processes.
• Patient Engagement: Proficiency in motivational interviewing techniques to effectively educate and empower members and their caregivers.
• Communication: Excellent verbal and written communication skills to interact effectively with patients, interdisciplinary care teams, and community partners.
• Problem‑Solving: Strong critical thinking and clinical problem‑solving skills to identify barriers to care, risk factors for readmission, and appropriate transition plans.
• Technical Skills: Ability to accurately and timely document assessments and interventions in care management platforms or Electronic Medical Records (EMR).

Preferred Qualifications

• Certified Case Manager (CCM) credential or similar certification in care coordination/utilization review.
• Bilingual (English and Spanish) to effectively serve diverse member populations.

Languages

• Advanced English is required.
• Bilingual Spanish/Creole is preferred.

Travel

This position does not currently require travel.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions

Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

Equal Employment Opportunity Statement

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.

Job Description Notice

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the company. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.