Case Management Assistant - St. Francis Eastside

Mercy Health; Greenville (SC); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Paid time off

Education assistance

Job summary

Bon Secours is seeking a Care Management Assistant at St. Francis Eastside. The role supports care management staff with discharge planning, patient observation, and related office tasks. Strong people skills and a passion for helping patients are essential.

The position requires a High School Diploma or GED, with some college preferred, and BLS certification. This is a full-time, dayshift role with competitive benefits.

Qualifications

• High School Diploma or GED required.
• Some college preferred.

Responsibilities

• Assists in discharge planning and observation status communications.
• Collaborates with Care Managers and Social Workers on office tasks like faxing and mail management.
• Provides updates on approvals/denials to Care Managers and Social Workers.
• Assists with non-complex discharge planning tasks under supervision of the care manager.
• Keeps community resource manuals up to date.

Skills

Care management

Care for patients

Patient Observation

Discharge planning

Mail management

Education

High School Diploma or GED

Some college

Job description

Thank you for considering a career at Bon Secours!

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Bon Secours

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Care Management Assistant – St. Francis Eastside - Full-time

The Care Management Assistant works closely with the care management staff, assisting them with everyday duties.The Care Management Assistant must have a passion for working with people and strong people skills are invaluable in this position, as these professionals work closely with individuals in a variety of difficult situations.

Essential Functions:

• Assists in issuing Medicare Important Message letters after communication and prioritization with Care Management staff and delivers and explains observation status notifications to patients in observation status between 24-36 hours of admission, after communication and prioritization with Care Management staff




• Collaborates with Care Managers and Social Workers, assists with faxing, mail management, phone message retrieval, and other office tasks




• Provides updates on approvals and denials to Care Managers and Social Workers as information is received or requested from Ensemble




• Provides assistance for non-complex arrangements related to discharge planning and transitions under the direction and supervision of the care manager




• Assists in keeping community resource manuals up to date

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education:

• High School Diploma or GED (required)




• Some college (preferred)

Licensure/Certification:

• BLS Basic Life Support – American Heart Association (required)

Experience:

• Previous healthcare experience with patient discharge planning procedures (preferred)

Skills and Abilities:

Hard/Tech/Clinical Skills_:_

• Care management


• Care for patients


• Patient Observation


• Discharge planning


• Mail management

Soft/Interpersonal Skills:

• Verbal communication


• Written communication


• Attention to detail


• Critical thinking


• Communication with family members


• Active listening


• Organization


• Task Management


• Time Management


• Teamwork


• Relationship Building


• Interpersonal Skills

Bon Secours is an equal opportunity employer.

As a Bon Secours associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)




• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts




• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders




• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

Case Mgmt - St. Francis Eastside

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affir tive Action and Equal Opportunity Employer, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail].