Case Management Assistant

St. Mark's Hospital; Salt Lake City (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

PTO & disability

Job summary

St. Mark's Hospital is seeking a Case Management Assistant to join a collaborative team dedicated to serving patients in need and supporting one another. You will coordinate with RN case managers and social workers, handle referrals for post-acute care, and monitor discharge planning to ensure smooth patient transitions.

The role requires medical knowledge, healthcare experience, and strong communication. You will work with multidisciplinary rounds and utilize the web-based referral systems to

Qualifications

• Associate Degree preferred
• Medical knowledge and terminology required
• Minimum one year of experience in a health care setting required
• Health care professional (C.N.A., E.M.T.) preferred
• Ability to establish and maintain collaborative and effective working relationships
• Ability to communicate effectively in oral, written and electronic formats
• Demonstrates analytical and critical thinking abilities with proactive decision-making and negotiation skills
• Ability to be self-motivated, goal-directed, and dependable
• Demonstrates computer and typing skills

Responsibilities

• Coordinate with RN case manager and social worker for support needed. Communicate updates on progress throughout the day.
• Provide clerical support in multidisciplinary rounds, including updating NATE Tempo at direction of team.
• Make referrals through the web-based referral system to PAC providers requested.
• Monitor patients with PAC referrals and intervene to expedite discharge.
• Prioritize workload to ensure timely contact and intervention with PAC providers.
• Send additional information to PAC provider when requested.
• Communicate with RN case managers/social workers regarding PAC referrals, bed availability, and other barriers.
• Communicate results of PAC referrals with the patient, including signing the Patient Choice letter.
• Monitor Medicare patient discharge dates and deliver the IMM to the patient per facility policy.
• Deliver the Beneficiary Notice to patients in the BPCI-A program.
• Obtain physician signature on required Case Management documents and forms.
• Set up transportation and generate discharge packets for PAC transfers.

Skills

Collaborative teamwork

Communication skills

Analytical thinking

Self-motivation

Computer skills

Typing skills

Education

Associate Degree

Tools

NATE Tempo

Job description

• Health care professional (C.N.A., E.M.T.) preferred

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Case Management Assistant

Job Summary And Qualifications

As a Case Management Assistant you will be joininga collaborative team that is dedicated to serving others in need and also supporting one another. In this role you will:

• Coordinate with RN case manager and social worker for support needed. Communicate updates on progress throughout the day. Refer patient questions back to the case manager/social worker.
• Provide clerical support in multidisciplinary rounds, including updating NATE Tempo at direction of team.
• Make referrals through the web-based referral system (nH Discharge/other) to the specific post-acute care (PAC) providers requested. Includes sending the appropriate packet of information from the medical record required for the level of care.
• Monitor patients with PAC referrals and intervene to expedite discharge.
• Prioritize workload to ensure a timely contact and intervention with PAC providers.
• Send additional information to PAC provider when requested.
• Communicate with RN case managers/social workers regarding the status of PAC referrals, bed availability, and other barriers that cannot be resolved.
• Communicate results of PAC referrals with the patient, including having the Patient Choice letter signed.
• Monitor Medicare patient’s planned discharge dates and deliver the Important Medicare Message (IMM) to the patient per facility policy.
• Deliver the Beneficiary Notice to patients identified as being in the BPCI-A program (Bundle Payment hospitals only).
• Obtain physician signature on required Case Management documents and forms.
• Based on facility practice, set up transportation, send information to Transfer Center, and generate discharge packets for PAC transfers.

Qualifications

• Associate Degree preferred
• Medical knowledge and terminology required
• Minimum one year of experience in a health care setting required
• Health care professional (C.N.A., E.M.T.) preferred
• Ability to establish and maintain collaborative and effective working relationships.
• Ability to communicate effectively in oral, written and electronic formats.
• Demonstrates analytical and critical thinking abilities with proactive decision-making and negotiation skills.
• Ability to be self-motivated, goal-directed, and dependable.
• Demonstrates computer and typing skills.

Benefits

St. Mark's Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

For 150 years, St. Mark's Hospital has provided a full-spectrum of healthcare services to Salt Lake City and its surrounding communities. As Utah's first hospital, St. Mark's team members uphold a rich tradition of patient-centered, top-quality care at our 308 plus bed hospital. St Mark's drives the development of some of the regions finest clinical service areas such as neurosciences, trauma, orthopedics, cardiac care and robotic surgery. St. Mark's was named to the Fortune/IBM Watson Health 100 Top Hospitals® list. This is the eighth time this hospital has been recognized with this honor as one of the top performing Teaching Hospitals in the U.S.

St. Mark's has expanded emergency access to the communities we serve with two free standing emergency centers, Taylorsville Emergency Center and West Valley Emergency Center. Both locations have 10 plus patient rooms are staffed 24/7 by experienced board-certified emergency room physicians, nurses and support teams from St. Mark's Hospital. In addition to ER care, both facilities give comprehensive imaging services, including computerized tomography (CT scan), Xray, and ultrasound as well as a fully-equipped medical laboratory.

Nestled at the foot of the Wasatch Mountains, St. Mark's sits in a picturesque and ideal location. From our hospital doors it's a quick commute to Salt Lake's urban and cultural benefits, and a short drive to outdoor adventures and Utah's glorious national parks.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.