Case Management Assistant

Actalent; Remote; USD 60,000 - 80,000; Full time

Job summary

A global engineering and sciences services provider is seeking a Case Management Assistant to support discharge planning and coordinate patient care from home. This remote role involves assessing post-hospital needs, managing referrals, and ensuring effective communication. Candidates must demonstrate proficiency with EPIC systems and possess at least 1 year of healthcare experience. The position runs weekdays with rotating weekends, offering competitive hourly pay along with a comprehensive benefits package.

Benefits

Medical, dental & vision coverage

401(k) Retirement Plan with options

Employee Assistance Program

Qualifications

• Proven experience in healthcare settings preferred.
• Knowledge of health insurance and medical terminology is essential.
• Strong adaptability to changing environments.

Responsibilities

• Support discharge planning alongside Case Managers and Social Workers.
• Assess post-hospital needs and coordinate referrals.
• Facilitate the transfer of patients to post-acute facilities.

Skills

Proficiency with EPIC and EMR systems

Experience with data entry

Strong communication and teamwork skills

Conflict management and resolution capabilities

Ability to type 55 or more WPM

Familiarity with Microsoft Office

Education

High school diploma or equivalent

Tools

Allscripts

Microsoft Office

Job description

Overview

As a Case Management Assistant, you will play a vital role in supporting discharge planning alongside Case Managers and Social Workers. Your primary responsibilities include assessing post-hospital needs, coordinating referrals and authorizations, facilitating transfers to post-acute facilities, ensuring effective communication of patient preferences and discharge timelines, and providing benefit coverage information.

Responsibilities

• Support discharge planning with Case Managers and Social Workers.
• Assess post-hospital needs and help determine appropriate discharge requirements.
• Coordinate referrals, authorizations, and transportation services.
• Communicate patient preferences, provider options, and discharge timelines.
• Provide benefit coverage information and collaborate with payers as needed.
• Monitor progress toward discharge goals and escalates barriers appropriately.
• Facilitate transfers to post-acute facilities, including preparing documents and obtaining signatures.
• Support utilization review transmission and manage high-volume faxes, voicemails, and data entry.
• Participate in daily rounds, huddles, and team discussions to support timely discharge planning.
• Maintain accurate documentation in Epic EHR, including care coordination notes and referral updates.
• Close discharge cases in Allscripts and ensure all required information is captured.
• Perform clerical tasks such as scanning, faxing, copying, and completing departmental reporting.
• Communicate professionally with patients, families, providers, and external partners.
• Resolve issues using effective communication while maintaining confidentiality and HIPAA compliance.
• Work efficiently in a fast‑paced environment with shifting priorities and minimal supervision.
• Demonstrate strong organization, time management, and attention to detail.

Essential Skills

• Proficiency with EPIC and EMR systems.
• Experience with data entry.
• Knowledge of health plans and payers.
• Strong communication and teamwork skills.
• Conflict management and resolution capabilities.
• Adaptability to change.
• Ability to type 55 or more WPM.
• Familiarity with Microsoft Office and healthcare systems.

Additional Skills & Qualifications

• EPIC experience is required.
• Must have health insurance knowledge.
• Must have 1 year of recent healthcare experience within inpatient or outpatient settings.
• High school diploma or equivalent.
• Experience with patient access, registration, and scheduling.
• Understanding of medical terminology and insurance verification.
• Experience with Allscripts, prior authorizations, and referrals is preferred.

Work Environment

This position is fully remote and offers the opportunity to work with a large hospital system from home. You must be able to work rotating weekends and maintain a schedule of 7:00–3:30 pm or 7:30–4:00 pm PST, regardless of your location. This role has the potential to become a long‑term contract.

Job Type & Location

Contract position based out of Sacramento, CA.

Pay And Benefits

The pay range for this position is $18.00 – $18.00 /hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline: This position is anticipated to close on Feb 21, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Actalent is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [e-mail] for other accommodation options.