Case Management Assistant

ClearSky Health; Flower Mound (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

ClearSky Health is seeking a Case Management Assistant to provide administrative support to the Case Management team. The role emphasizes applying company values in daily practice and coordinating information flow across departments.

The successful candidate will maintain discharge packets, manage insurance authorizations, and support patients, staff, and physicians with timely clerical tasks while upholding safety, confidentiality, and infection prevention standards.

Qualifications

• Two years' experience providing reliable administrative and/or clerical support.
• Experience in Healthcare environment preferred.
• Proficient in MS Office and ability to handle confidential information.
• Strong organizational, time management, and communication skills.

Responsibilities

• Maintains and update discharge packets and binders.
• Maintains insurance authorization spreadsheets and provides clerical support.
• Maintains DME databases, such as equipment and insurance.
• Facilitates follow-ups and check-ins with clients to ensure service satisfaction.
• Coordinates physician signatures, forms, and callbacks.
• Supports safety, confidentiality, and infection prevention standards.
• Performs other duties as assigned to support organizational effectiveness.

Skills

MS Office

Organizational skills

Time management

Confidentiality

Written & verbal communication

Critical thinking

Tools

Excel

Word

Outlook

PowerPoint

Job description

The Case Management Assistant provides administrative/clerical support for the Case Management team. This position must integrate company values into daily practice.

Essential Functions

• Maintains and update discharge packets and binders.
• Maintains insurance authorization spreadsheets and provide clerical support such as phone calls, faxes, and scanning.
• Maintains DME databases, such as equipment, companies, and corresponding insurance.
• Facilitates follow-ups and check-ins with clients to ensure service satisfaction.
• Coordinates physician signatures, forms, and callbacks.
• Provides an environment conducive to safety for patients, visitors, and staff.
• Assesses the risks for safety and implements appropriate precautions.
• Complies with appropriate and approved safety and Infection Prevention standards.
• Maintains regular attendance in keeping with assigned work schedule.
• Completes required trainings, as assigned.
• Performs other duties as assigned to support overall effectiveness of the organization.

Minimum Job Requirements

Minimum Education & Experience

Two years' experience providing reliable administrative and/or clerical support required. Experience in Healthcare environment preferred.

Required Licenses, Certifications, and/or Documentation

none Required

Knowledge, Skills, and Abilities

• Demonstrates proficiency in MS Office software, including Excel, Word, Outlook, and PowerPoint.
• Demonstrates critical thinking skills.
• Demonstrates strong organizational and time management skills.
• Ability to prioritize, meet deadlines, and complete complex tasks.
• Ability to maintain quality and safety standards.
• Ability to maintain proper levels of confidentiality.
• Ability to work closely and professionally with others at all levels of the organization.
• Effective written and verbal communication skills.

Physical Requirements over the Course of a Shift

• A significant amount sitting.
• Lifting/exerting of up to 25 lbs.
• Sufficient manual dexterity to operate equipment and computer keyboard.
• Close vision and the ability to adjust focus.
• Ability to hear overhead pages.

Authentic. Inspiring. Transformative.

ClearSky Health and our affiliated Hospitals provide high-quality care that transforms the lives of those living with disabling injuries and illnesses.

We distinguish ourselves through our commitment to excellence, to our patients, to our employees, and to the communities we serve.

We value our employees' skills, talents, and input. We believe in maintaining hospital environments where employees are: Valued Treated with dignity Respected Provided educational and training opportunities Recognized Rewarded

ClearSky Health has plans to open a medical rehabilitation hospital at the location listed below.

Eau Claire, WI