Case Coordinator

Sedgwick Claims Management Services Ltd; Ohio; Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Training program

Mentor support

Career growth

Benefits package

Job summary

Sedgwick is seeking a Case Coordinator in the United States to join a collaborative team and provide excellent customer service. This entry-level role offers a structured training program, an assigned mentor, and clear opportunities for professional growth within a leading claims management organization.

In this role you will handle caseloads of Workers’ compensation claims, document data, and support treatment services in line with policy and guidelines.

Qualifications

• High school diploma or GED required
• Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required
• Clerical or customer service experience or equivalent combination of education and experience preferred

Responsibilities

• Manage caseload consisting of Workers’ compensation claims under supervision and in collaboration with Clinical Case Management Team.
• Collect and document data for Workers’ Compensation Claims while adhering to Case Coordinator Workflow and company guidelines.
• Process and facilitate necessary treatment services in accordance with company policy and procedure.
• Verifies return to work and remain at work status through routine communication with claim parties and documentation in claim management system.
• Utilize telephonic and written communications to accurately report return to work dates in accordance with company policy.
• Maintains knowledge of Bureau of Workers’ Compensation rules and laws, workers compensation process, and Sedgwick policies and procedures.

Skills

Strong oral and written communication

Microsoft Office

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Case Coordinator

Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career? A stable and consistent work environment in an office and/or virtual setting A training proam to learn how to help employees and customers from some of the world’s most reputable brands An assigned mentor and manager who will guide you on your career journey Career development and promotional growth opportunities through increasing responsibilities A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs

PRIMARY PURPOSE OF THE ROLE:

To provide excellent customer service and internal support to an assigned team.

ARE YOU AN IDEAL CANDIDATE?

Ideal candidates will thrive in a collaborative team environment, show motivation and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

ESSENTIAL RESPONSIBLITIES MAY INCLUDE

• Manage caseload consisting of Workers’ compensation claims under supervision and in collaboration with Clinical Case Management Team.
• Collect and document data for Workers’ Compensation Claims while adhering to Case Coordinator Workflow and company guidelines.
• Process and facilitate necessary treatment services in accordance with company policy and procedure.
• Verifies return to work and remain at work status through routine communication with claim parties and documentation in claim management system.
• Utilize telephonic and written communications to accurately report return to work dates in accordance with company policy.
• Maintains knowledge of Bureau of Workers’ Compensation rules and laws, workers compensation process, and Sedgwick policies and procedures.

QUALIFICATIONS

• Education & Licensing: High school diploma or GED required
• Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required
• Experience: Clerical or customer service experience or equivalent combination of education and experience preferred

TAKING CARE OF YOU

• Entry-level colleagues are offered a world class training program with a comprehensive curriculum
• An assigned mentor and manager that will support and guide you on your career journey
• Career development and promotional growth opportunities
• A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $18.00 - 21.00/hr.

Work environment requirements for entry-level opportunities include – Physical: Computer keyboarding Auditory/visual: Hearing, vision and talking Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.

A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com