Case Coordinator

Sedgwick; Kentucky; Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

PTO

Job summary

Sedgwick is hiring a Case Coordinator to provide excellent customer service and internal support for an assigned team. This entry-level role offers a structured training program, mentorship from a manager, and opportunities for career growth.

You will handle Workers’ compensation claims, document data, and coordinate treatment services while maintaining policy compliance. A strong customer focus and collaborative mindset are essential for success in this position.

Qualifications

• Strong oral and written communication.
• Computer literate – including Microsoft Office.
• Excellent organizational skills.
• Clerical or customer service experience is preferred.

Responsibilities

• Manage caseload of Workers’ compensation claims under supervision.
• Collect and document data for claims following workflow and guidelines.
• Process and facilitate required treatment services per policy.
• Verify return-to-work status through coordination with claim parties.

Skills

Communication

Microsoft Office

Organizational skills

Customer service

Education

High school diploma or GED

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Case Coordinator

Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?

• A stable and consistent work environment in an office and/or virtual setting
• A training program to learn how to help employees and customers from some of the world’s most reputable brands
• An assigned mentor and manager who will guide you on your career journey
• Career development and promotional growth opportunities through increasing responsibilities
• A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs

PRIMARY PURPOSE OF THE ROLE:

To provide excellent customer service and internal support to an assigned team.

ARE YOU AN IDEAL CANDIDATE?

Ideal candidates will thrive in a collaborative team environment, show motivation and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

Essential Responsiblities May Include

• Manage caseload consisting of Workers’ compensation claims under supervision and in collaboration with Clinical Case Management Team.
• Collect and document data for Workers’ Compensation Claims while adhering to Case Coordinator Workflow and company guidelines.
• Process and facilitate necessary treatment services in accordance with company policy and procedure.
• Verifies return to work and remain at work status through routine communication with claim parties and documentation in claim management system.
• Utilize telephonic and written communications to accurately report return to work dates in accordance with company policy.
• Maintains knowledge of Bureau of Workers’ Compensation rules and laws, workers compensation process, and Sedgwick policies and procedures.

Qualifications

• Education & Licensing: High school diploma or GED required
• Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required
• Experience: Clerical or customer service experience or equivalent combination of education and experience preferred

TAKING CARE OF YOU

• Entry-level colleagues are offered a world class training program with a comprehensive curriculum
• An assigned mentor and manager that will support and guide you on your career journey
• Career development and promotional growth opportunities
• A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more

NEXT STEPS

If your application is selected to advance to the next round, a recruiter will be in touch.

Work environment requirements for entry-level opportunities include –

Physical: Computer keyboarding

Auditory/visual: Hearing, vision and talking

Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $20-22/hr. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.