Case Analyst

Socket.dev; Santa Ana (CA); Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Employee-focused culture

Work-life balance

Remote work

Flexible vacation & paid holidays

Paid family care/sick leave

Parental leave

Medical, Dental, Vision + more

401k with match

Career growth

Competitive salaries

Job summary

YA Group is seeking a Case Analyst to support expert-led projects by managing case workflows, coordinating resources, and maintaining accurate documentation throughout the lifecycle. This hybrid Santa Ana, CA role serves as a liaison between internal teams, partners, and clients.

The position is non-exempt, hourly, with a pay range of $26.00 – $28.00 per hour and offers a remote-friendly, hybrid work setup.

Qualifications

• 2+ years of professional work experience.
• High school diploma or equivalent; associate degree preferred.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and administrative documentation systems.
• Self-motivated with attention to detail and accuracy.

Responsibilities

• Assist experts in maintaining project workflow from case intake to completion.
• Determine case eligibility and project scope.
• Plan for case needs and create/monitor schedules.
• Coordinate and monitor receipt of records and services.
• Initiate records requests and searches.
• Disseminate information between experts and clients.
• Track case progress.
• Maintain project records documenting events and completion status.
• Work with experts to handle project issues as they arise.
• Interact with internal and external parties.
• Provide case status and information on requests.
• Improve workflow by analyzing outcomes, variances, and trends; recommend actions.
• Enhance organization’s reputation by providing high-quality services.
• Perform additional duties as assigned.

Skills

Organizational skills

Time management

Communication skills

Attention to detail

Self-motivation

Education

High school diploma

Associate degree or some college coursework

Tools

Microsoft Office

Administrative documentation systems

Job description

The Role:

The Case Analyst supports expert-led projects by managing case workflows, coordinating resources, and maintaining accurate documentation throughout the case lifecycle. This role ensures smooth operations from case intake through case completion and serves as a key liaison between internal teams, external partners, and clients.

This is a hybrid role based in Santa Ana, CA, requiring a mix of on-site and remote work.

Compensation:

This is a non-exempt (hourly) position with a pay range of $26.00 – $28.00 per hour.

In This Role, You Will:

• Assist experts in maintaining project workflow from case intake to completion by:
  
  
  
  • Determining case eligibility and project scope
  
  
  • Planning for case needs
  
  
  • Creating and monitoring project schedules to manage deadlines
  
  
  • Coordinating and monitoring the receipt of records and the provision of services
  
  
  • Initiating records requests and searches
  
  
  • Disseminating information between the experts and the clients
  
  
  • Tracking case progress
  
  
  
  


• Maintain project records by documenting events and completion status


• Work with experts to handle project issues as they arise


• Interact with parties inside and outside the organization


• Provide case status and case information in response to requests verbally and in writing


• Improve workflow by analyzing outcomes; monitoring variances; identifying trends; recommending actions to management


• Enhance the organization's reputation by providing high quality services to clients


• Perform additional duties as assigned

What You Bring:

• 2+ years of experience in a professional work environment


• High school diploma or equivalent required; some college coursework or an associate degree preferred


• Strong organizational and time management skills with the ability to manage multiple tasks and deadlines


• Excellent verbal and written communication skills


• Proficiency in Microsoft Office and administrative documentation systems


• Self-motivated with attention to detail and accuracy

Who We Are:

YA Group is an international professional services organization providing forensic consulting, engineering, risk mitigation, and related services. Founded over 25 years ago as a property damage consulting firm, YA has expanded through organic growth and strategic acquisitions. Today, YA has over 800 professionals dedicated to excellence, partnership, and driving innovation.

YA Group’s Accident Reconstruction & Biomechanics team applies scientific investigation, engineering principles, and advanced technology to determine how collisions occur and why. Our experts use tools such as 3D modeling, vehicle and site inspections, Event Data Recorder downloads, and forensic animations to deliver clear, analytically grounded findings. Our multidisciplinary professionals support clients across insurance, legal, corporate, and transportation sectors and are experienced, courtroom‑qualified experts.

What We Offer:

• Employee-focused culture

• Strong commitment to work-life balance

• Remote work

• Flexible vacation & Paid holidays

• Paid family care/sick leave

• Parental leave

• Medical, Dental, Vision + more

• 401k w/match

• Career growth

• Competitive salaries

Fraudulent Recruitment Alert

Please be vigilant against fraudulent recruitment attempts. YA will never ask for personal financial information (such as bank account numbers or identification numbers) via social media or chat-based apps. We alsowill notrequest money for the purchase of business equipment,post job opportunities onCraigslistor conduct interviews solely via text messages.

All official email communications regardingyour application will come [e-mail] directly from a member of our talent team using [e-mail] domain name.

If you suspect any fraudulent activity, please contact us directly at [e-mail].

Disclosures:

As part of our recruitment process, we may use AI-assisted tools to support candidate screening and evaluation. These tools are designed to assist—rather than replace—human decision-making, and all employment decisions are made by our recruiting team in accordance with applicable laws and our commitment to equal employment opportunity. Where required by law, we will provide additional information about the use of these tools, including their purpose, and offer alternative processes or accommodations upon request.