Case Aide

One Hope United; Effingham (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition assistance

Vacation days

Personal days

Sick days

Medical, dental, vision

403b retirement

Health savings account

Life insurance

Disability options

Professional development

Supervision hours

Job summary

One Hope United in Illinois seeks a Case Aide to assist IPS case managers and clinicians with case file preparation and maintenance, ensuring alignment with DCFS obligations. You will support intake procedures, CQI, COA, and contract reviews while collaborating across teams to manage client data securely.

The role emphasizes discretion, strong communication, organization, and adaptability in a dynamic, child-focused environment. A valid driver’s license and reliable transportation are expected.

Qualifications

• One year administrative assistant experience with excellent written and verbal communication skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and Adobe Office, or equivalent combination of education/experience.
• Experience handling confidential information and working in a team environment.

Responsibilities

• Reports to the Child Abuse Hotline as directed by the Mandated Reporter Act.
• Provide exceptional customer service to parents, foster caregivers, referring case agencies, and team members.
• Conduct frequent regional and all-state in-person and virtual team meetings with staff, referring case agency and community partners.
• Participates in frequent agency management meetings and work groups.
• Maintain discretion and confidentiality of client data.
• Submit expense vouchers and renew driver's licenses and auto insurance as due.
• Support creation and maintenance of program information in Microsoft Teams and SharePoint.
• Assist with updating client demographic data in the IPS database.
• Ensure weekly filing of IPS, Mentoring, and FPSS documents in client files.

Skills

Microsoft Windows

Written and verbal communication

Discretion and confidentiality

Multi-tasking and organization

Customer service

Job description

Under the assigned supervisor, Case Aides are responsible for assisting Intensive Placement Stabilization (IPS) case managers and clinicians in the preparation and maintenance of client case files to ensure they receive the comprehensive care outlined by the IPS case manager and Clinician team. The role of Case Aides extends from supporting IPS Case Managers and IPS Therapists with a variety of administrative tasks. They collaborate with Intensive Placement Stabilization (IPS) case managers and clinicians to ensure that their client’s digital tracking, files, and paperwork are aligned and meet expectations per the Department of Children and Family Services (DCFS) contractual obligations. IPS Case Aides support the streamlining of intake procedures, internal and external Continuous Quality Improvement (CQI), Counsel of Accreditation (COA), and DCFS contract reviews. IPS Case Aides are required to use independence (or work under the direction of a supervisor) when performing

job tasks/providing services. IPS Case Aides are expected to actively participate in a variety of cross functional teams, training, and performance improvement initiatives.

Responsibilities

• Reports to the Child Abuse Hotline as directed by the Mandated Reporter Act
• Will provide exceptional customer service to parents, foster caregivers, referring case agencies, and other team members
• Conducts frequent regional and all-state in-person and virtual team meetings with staff, referring case agency and community partners
• Participates in frequent agency management meetings and work groups
• Will Maintain discretion, as they are entrusted with a client’s personal information and knowledge of their unique situation. This confidentiality extends to ensuring client data is secure
• Reports any exposure to communicable diseases
• Submits expense vouchers, renewed driver's licenses, and automobile insurance coverage on the due date
• Support the creation and maintenance of programmatic information in Microsoft Teams and on the SharePoint site
• Will assist with updating client demographic and other data in the IPS database
• Will ensure weekly filing of all IPS, Mentoring, and FPSS documents in client files
• Direct paperwork to client files and archive files according to predetermined storage procedure with AOA and direct supervisor
• Create client files and paperwork packets to be used for client meetings by IPS case managers and clinicians

Qualification

Education:

Experience:

• One year administrative assistant experience with Excellent written and verbal communication skills. Proficient in all Microsoft, Excel, and Adobe Office applications or equivalent combination of education or experience, preferred.

Other

• Reliable transportation, valid driver’s license, and acceptable driving record with OHU required levels of coverage for auto insurance Parenting training are appreciated but not required.

Required Skills

• Proficient computer skills in a Microsoft Windows environment and adaptive skills to expand software application skills, as necessary
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule Form.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and verbally communicate in a clear manner
• Ability to speak effectively before groups or individuals
• Ability to exercise discretion and ensure confidentiality Excellent written and oral communication, with the ability to document in a clear, concise manner
• Highly organized, yet flexible and can handle multiple projects and or priorities well with the ability to manage tight deadlines
• Positive attitude concerning all aspects of working in a challenging environment (including significant patience and respect for children and families who can become quite angry and demanding), sensitivity to cultural needs, and ability to serve as a positive member of a working team
• Resourcefulness in researching issues, analyzing information skillfully, solving problems, and developing solutions with minimal supervision in a timely manner
• Ability to exercise discretion and ensure confidentiality

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. The position requires visual and auditory acuitywithin professionally determined normal ranges, with correction if needed; and manual dexteritysufficient to operate a computer and office equipment, including, but not limited to, the telephone,computer, and copier. The employee is occasionally required to move items up to 50 pounds.The employee works in varied residential environments based on an assigned caseload and mayencounter unpredictable clients. While performing the duties of this position, the employee travels byautomobile and is exposed to changing weather conditions. The employee must be able to enter andexit a vehicle or a building without assistance. While performing the duties of this job, the employeemay frequently drive an automobile, taking clients to appointments, in the local and regional areas.Occasionally, travel is outside the local area and overnight.

We Invest in You!

• Tuition assistance up to$2500 per year
• Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, and up to 5 paid Sick days annually
• Medical, dental, vision, 403b Retirement, flexible spending accounts, health savings account, and short-term disability options
• Agency paid life up to $50K based on salary
• Voluntary Supplemental Life for Employee, Spouse, and Child(ren)
• Voluntary Legal Plans
• Agency paid long term after 1 year of employment
• Career ladders, professional development, and promotion opportunities
• Free LCSW and LCPC Supervision hours available in some locations
• A Different Kind Of Employer One Hope United is strong and ready to grow. Are you ready to grow with us?
• 800+ talented professionals strong, serving 10,000 children and families in Illinois, and Florida
• Fiscally stable, $70 Million agency-- strong since 1895
• Energetic leadership and a rich community of support
• One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace. OHU participates in eVerify.