CASE AIDE

Catholic Charities Family and Community Services; City of Rochester (NY); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Competitive salary

403b retirement plan

Generous time off

Comprehensive benefits

Collaborative environment

Growth opportunities

Making a difference

Job summary

Catholic Charities Family and Community Services is hiring a full-time in-home support aide in Rochester, NY. The role provides non-medical in-home services to program participants at Marketplace Apartments, including housekeeping, personal care, and daily living support while prioritizing safety and dignity.

Qualifications include a High School Diploma, a valid NYS driver’s license, and at least one year of experience in human services or related fields.

Qualifications

• Education: High School Diploma minimum; ability to communicate in English verbally and in writing.
• Credentials: Valid and clean NYS Driver’s License.
• Experience: One year in human services, personal care, housekeeping, client care, recreation, or customer service; older population experience preferred.

Responsibilities

• Provides housekeeping or personal care services to clients.
• Assists with daily living tasks, light housekeeping, and meal preparation.
• Monitors client safety and well‑being.
• Keeps accurate activity and timesheet records; completes notes electronically.
• Supports programmatic operations and may assist with meetings and events.
• Communicates concerns to team members and follows established procedures.

Skills

English communication

Customer service

Education

High School Diploma

Job description

We are Hiring!

Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential. We proudly serve and employ people from all backgrounds and experiences.

If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day. Be a part of something truly special.

Employment Type: Full-Time

Schedule: Sunday- Thursday 3:00 pm-11:00 pm

Salary: $19.25-19.75/hr.

Top Benefits and Perks:

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives.

Qualifications

Education: High School Diploma minimum and ability to communicate in English verbally and in writing.

Credentials: Valid and clean NYS Driver’s License

Experience: One year of experience in human services, hands on personal care/housekeeping, client care, recreation, or customer service required. Experience with older populations preferred.

About the role

Under general supervision, provide non-medical, in-home support services to program participants and program operations. Utilizes Shahbaz philosophy to provide quality support for up to 45 participants at Marketplace Apartments.

Key Responsibilities

• Provides or assists with housekeeping or personal care services to clients.
• Make and change beds; dusting, vacuuming, light cleaning of kitchen, bedroom, bathroom; dishwashing; preparing light meals; making lists of needed cleaning items or grocery items; laundering, ironing; grocery shopping, bringing out the garbage, helping to organize living space.
• Provides supervision services to clients.
• Monitor client’s safety.
• Helps them to engage in activities
• Communicates any concerns to team members
• Maintains accurate activity records.
• Follows established procedures and policies for program.
• Completes case notes electronically.
• Keeps accurate mileage and timesheet records.
• Supports programmatic operations
• Back up for phones, report preparation, mail, on call coverage, and data maintenance.
• Administrative tasks such as copying, faxing, organizing, and chart maintenance.
• Assist with program meetings and events
• Maintains a positive and clean common space for the program activities.
• Attends and actively participates in required program, department, agency meetings and training.
• Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
• Other responsibilities as requested by supervisor
• Participates in relevant Agency meetings and/or trainings
• Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
• Other duties as assigned

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required.

Requirements

Special Requirements

• Must have access to a vehicle and have ability to drive/support clients with appointments within the community.
• Must be able to lift 20 pounds.

Physical Demands/Work Environment

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance

Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Join us and help make a positive impact on our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet