Case Aide

Washington County (MN); Baytown Township (MN); On-site; USD 34,000 - 39,000; Full time

Job summary

Washington County Licensing Unit in the Children's Division seeks a Case Aide to provide administrative support, identify licensed homes, and coordinate timely placements that meet safety and licensing requirements for children.

The role maintains records, tracks training and certification, and supports licensing information sharing with the community via email and phone. Strong communication, organization, and attention to detail are essential for timely placements.

Qualifications

• Requires High School diploma (or equivalent) and three years of general office support experience; or completion of an office support certificate/degree and two years of general office support experience.
• Experience using SSIS and proficiency with data management and reporting tools.

Responsibilities

• Open and maintain client eligibility records.
• Review case records for completion.
• Interview clients to obtain and verify information.
• Provide licensing information and support to community via email and phone.
• Support provider recruitment and communications for licensing programs.

Skills

Communication skills

Organization

Relationship-building

Problem-solving

Attention to detail

Education

High School diploma

Office support certificate/degree

Tools

SSIS system

Job description

This position provides support to the Washington County Licensing Unit in the Children's Division. The Licensing Unit Case Aide provides administrative and ongoing support to Child Care Licensing and Child Foster Care Licensing staff and providers. The primary responsibility is to identify appropriate licensed homes and coordinate timely placements that meet the needs, safety, and licensing requirements of children.

The Case Aide maintains records, tracks training and certification requirements, maintains reports, spreadsheets, and other program information. The Case Aide also provides licensing information and support to the community via email and phone, supports provider recruitment and retention efforts, recruitment events, meetings, advisory groups, committees, and other licensing activities.

Success in this role requires strong communication skills, organization, relationship-building, problem-solving, and attention to detail. The Case Aide must be able to respond quickly and effectively to time-sensitive and urgent placement needs. Other duties may be assigned to support the effective operation of Child Care and Child Foster Care Licensing programs.

DESIRABLE EXPERIENCE:

• Paid work experience with and providing services to individuals from a variant of cultural and ethnic backgrounds
• Paid work experience as a case aide or providing administrative support in a county or state agency in the last 5 years
• Paid experience providing support in a foster care or child welfare agency setting in the last 5 years
• Paid experience providing support or customer service
• Work experience using the SSIS system

SELECTION TECHNIQUE

Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

HOURS / DAYS

40 hours between the hours of 8:00 a.m. - 4:30 p.m., Monday-Friday. Work schedules (hours and days) and location are subject to change based on department needs.

ANTICIPATED HIRING RATE

$25.51 Hourly

E-VERIFY PARTICIPATION

Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

E- Verify Participation Poster

Right to work Poster

The Case Aide-Community Services helps clients to obtain and maintain eligibility for social services and assists other professional staff in maintaining compliance with program requirements, and process financial transactions. Duties may vary depending on assigned program area.

MINIMUM QUALIFICATIONS

This position requires a High School diploma (or equivalent) and three years (full time equivalent) of employment in a general office support position in a professional office setting; or, completion of an office support certificate/degree program and two years (full time equivalent) of employment in a general office support position in a professional office setting.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE

Core Competencies outline essential business and professional traits necessary to perform this job.

• Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals;
• Provide inclusive and equitable service to all members of the community with dignity and respect;
• Demonstrate support for the County’s diversity, equity and inclusion program;
• Demonstrates knowledge of available resources and other economic support programs;
• Demonstrates knowledge of federal, state and county requirements, regulations and policies related to social services programs;
• Demonstrates skills in basic mathematics;
• Demonstrates ability to organize and coordinate job activities; and
• Demonstrates ability to accurately and rapidly process detailed information.

PROVIDE CASE SUPPORT

• Open and maintain client eligibility records;
• Review case records for completion;
• Interview clients to obtain and verify information.

MAINTAIN COMPLIANCE WITH STATE, FEDERAL AND COUNTY REGULATIONS AND REQUIREMENTS

• Perform statistical computations;
• Participate in the development of procedures for service operations;
• Identify procedural changes and communicate to affected staff;
• Develop and create spreadsheets and reports;
• Provide administrative support for advisory or community committees.

PROCESS FINANCIAL TRANSACTIONS

• Authorize, verify and process service payment of services;
• Code and reconcile payments;
• Coordinate billing for social services expenses;
• Establish records to ensure reimbursement of eligible funding;
• Work directly with healthcare companies, Medical Assistance program, and providers for payment of eligible expenses;
• Assist with budget process as requested.

WORK ENVIRONMENT

Work is sedentary in nature performed within the Government Center, satellite offices or on occasion client homes. Lifting requirement of 15 - 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, typewriter, calculator, telephone, copy and fax machine, scanner and dictaphone. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.