Case Administrator I - Essex County Juvenile Court

Mass; Lawrence (MA); Vor Ort; USD 49.000 - 66.000; Vollzeit

Zusammenfassung

The Commonwealth of Massachusetts, Essex County Juvenile Court, is seeking a Case Administrator I to perform entry-level case processing, data entry, and cashiering duties. You will handle court documents, records, and inquiries in person or by phone, supporting judges and staff across multiple locations in Salem, Lynn, Lawrence, and Newburyport.

This full-time, day-shift position requires a High School diploma or GED and one year of related experience; union pay scales apply.

Qualifikationen

• Knowledge of MS Office products and case management basics.
• Careful data entry with attention to detail and accuracy.
• Customer service skills for public and attorney inquiries.

Aufgaben

• Maintains dockets and records with legal documents and files.
• Enters complaints, petitions, summonses, warrants, and updates case information.
• Answers phone calls, routes callers, and provides routine information.

Kenntnisse

Organization & time management

Customer service

Data entry

Attention to detail

Ausbildung

High School diploma or GED

Tools

MS Office

Jobbeschreibung

An Official website of the Commonwealth of Massachusetts

Job Description - Case Administrator I - Essex County Juvenile Court (260007MC)

Job Description

Case Administrator I - Essex County Juvenile Court - ( 260007MC )

Description

Salary Notes: This position is designated as a Union position. All new hires must start at the entry level rate for this role per the collective bargaining agreement/MOA with OPEIU, Local 6. Pay may advance within the salary band according to the CBA/MOU.

Departmental Mission Statement: It is the mission of the Juvenile Court to protect children from abuse and neglect and promote opportunities for children to reside in safe, stable, permanent family environments whenever possible, to strengthen families when their children are in need of services, to rehabilitate juveniles, to protect the public from delinquent and criminal activity while holding offenders accountable and addressing the harm suffered by the community and the victim, and to decide all cases fairly and impartially with dedication, integrity and professionalism

Organizational Profile: https://www.mass.gov/orgs/juvenile-court

• This position requires travel to Essex County Juvenile Court locations, located in Salem, Lynn, Lawrence, Newburyport.
• If a current (position title II) applies for and is selected as the finalist, the individual would transfer maintaining current title, grade, step and salary.

Position Summary: Performs entry-level case processing for the court from the entry of the case documents and exhibits into the system, the updating and input of information pertaining to court appearances, through the final disposition. Performs duties related to data entry, record requests, and record retention. Performs cashiering duties. Provides customer service to the public, law enforcement, other state agencies, and attorneys in person and over the phone. Case processing may be done using an electronic filing and/or case management system.

Supervision Received: Works under the direction of a Department Head or his/her designee

Essential Functions and Responsibilities:

• Maintains dockets and records along with legal documents/files pertaining to cases.
• Enters complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information.
• Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries.
• Provides technical assistance to litigants, counsel, and the public concerning case and court procedures, either in person or virtually.
• Performs general case intake duties, including receiving court papers and documents, determining general case category, and making docket entries.
• Performs various administrative tasks, including maintaining case files, coordinating with judges for endorsements, organizing and disseminating information, and assisting with scheduling motions.
• Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures.
• Compiles statistical data concerning cases, processing activities.
• Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail.
• May provide assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court;
• Pulls daily lists and provides support to judicial lobby concerning cases;
• Sends out notices to various parties and attorneys;
• May perform cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts.
• Performs other duties as required.

Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court.

Mission Driven: Employees are fully committed to fulfilling the Trial Court and associated Departmental missions.

Professional Development: Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording opportunities to those they supervise as scheduling permits.

Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.

Applied Knowledge: Demonstrates ability with MS Office and other business technologies and can properly support the administration of departmental policies, procedures, and initiatives in a unionized employee environment.

Problem Solving: Accurately assesses common operational problems and recommends and facilitates appropriate solutions.

Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.

Collaboration: Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals.

Qualifications

Education and Experience

• High School diploma or G.E.D. equivalency
• One (1) year of related work experience
• Equivalent combinations of education and experience will be considered for meeting minimum qualifications.

Knowledge, Skills and Abilities:

Knowledge of:

• Modern office equipment and technology, including computers and applicable software, including MS Office products.
• Case management principles.
• Basic cashiering methods.

Skill in:

• Organization and time management.
• Customer service.
• Data entry.
• Attention to detail.

Ability to:

• Establish effective working relationships with others.
• Departmental and court policies and procedures.
• Prepare clear and accurate reports.
• Maintain appropriate records.
• Maintain confidentiality of information.
• Communicate effectively, both orally and in writing.
• Work independently and follow oral and written instructions.
• Learn the procedures and functions, manual and automated, of the office to which assigned.

Supervisory Responsibility: This position does not require supervision of others.

Working Conditions: Work is frequently performed in office or similar indoor environments.

Physical Demands: Light Work - Exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects.

Primary Location

United States-Massachusetts-Essex County Juvenile Court

Job

Administrative Services

Schedule

Full-time

Shift

Day

Number of Openings

1

Salary

48,584.90 - 65,931.32 Yearly

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