Case Administrator - Dispatcher Part-Time

United-States-District-Court; Phoenix (AZ); Hybrid; USD 26,000 - 45,000; Part time

Job summary

The United States District Court, District of Arizona, is seeking a part-time Dispatcher to support officers’ safety during community contacts. This telework position monitors officer locations through a web-based dispatch system and reports to a supervisor.

The role requires the ability to work flexible hours, including evenings and some weekends. Residents of Arizona or those willing to relocate before starting are encouraged to apply.

Qualifications

• High school diploma (or equivalent) required with two years of general experience.
• Specialized clerical experience involving keyboard skills and basic software troubleshooting.
• Working knowledge of Windows-based operating systems and standard office applications.

Responsibilities

• Oversees officers' field status using a web-based dispatch system.
• Communicates via Wave PTX radio and ten-codes.
• Records times and locations of officer field contacts.
• Monitors on-scene time and performs status checks.
• Coordinates welfare checks or emergency response as needed.
• Updates internal databases (SIRS, PACTS, ATLAS, USSC).
• Performs additional duties as workload requires.

Skills

Multitasking

Communication

Calm under pressure

Windows knowledge

Education

High school diploma or equivalent

Job description

ONE PROBATION TEAM ARIZONA MISSION STATEMENT

** The interview date for this position is November 4, 2026, in Phoenix, Arizona.

All interviews will be held in person.

Our mission is to assist the Court in the fair administration of justice, providing unbiased, accurate information, facilitating lasting positive change in the people we assist and supervise, in order to protect and improve our community.

The U.S. Probation and Pretrial Services Office for the District of Arizona is seeking an accomplished and self-motivated individual with excellent interpersonal skills and strong work-ethic for the position of Case Administrator – Dispatcher. In this part-time role, high importance is placed on an individual who will embrace our mission and committing themselves to and believing in our vision of being committed to building a culture of trust, accountability, innovation, and collaboration through consistent leadership, transparent communication and a shared commitment to excellence. By empowering and developing every employee while embracing continuous improvement, we create a safe, supportive, high performing organization dedicated to achieving our mission together.

Our fast-paced, prestigious environment will provide opportunities for challenging and rewarding work as a member of the probation team. The successful individual must be able to thrive. The successful individual must support the mission of the U.S. Probation and Pretrial Services.

POSITION OVERVIEW

The United States Probation Office of the U.S. District Court, District of Arizona, is seeking a dispatcher to support our officers’ safety while conducting community contacts. The dispatcher will report directly to a supervisor, under the direction of the Deputy Chief Probation Officer. This telework position, with traditional/non-traditional hours, will be responsible for monitoring our officers’ safety in the community through the use of a web-based dispatching program.

Telework is contingent on the employee maintaining performance standards and home compatibility with system requirements. If required to work from the office, the dispatcher would be required to report to the office closest to the dispatcher’s official duty station. You must reside in Arizona or be willing to relocate prior to start date.

The hours of dispatch operation are 7:00 am to 10:00 pm Monday through Friday and 8:00 am to 4:30 pm on some weekends and holidays. Dispatch hours are subject to change. This posting will primarily cover evening and weekend shifts.

REPRESENTATIVE DUTIES

• Oversees officers conducting fieldwork utilizing a web-based dispatch program to track their status and location.
• Utilizes radio designators, ten-codes, and plain talk to communicate with officers via the Wave PTX radio system.
• Records the time and location for all officer field contacts. Tracks when officers start and end their service in the field.
• Monitors the time an officer is on-scene and conducts periodic status checks on officers as outlined by the dispatch protocols.
• Responds to officer requests over the radio for non-urgent or emergency assistance. Coordinates welfare checks, backup officers or emergency response by outside law enforcement.
• Communicates vital information to the officer’s chain of command in the event of an emergency or non-responsive officer.
• Conducts criminal records checks, warrants checks, vehicle registration checks, and any other items as requested by officers while performing community contacts.
• Update internal databases during downtime (i.e. SIRS, PACTS, ATLAS, USSC database, etc.
• Other duties as assigned, depending on workflow.

MINIMUM QUALIFICATIONS

The successful applicant must be a high school graduate (or equivalent) and must have two years of general experience.

General experience is defined as progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the particular knowledge and skills needed to perform the duties of the position.

Specialized experience is defined as progressively responsible clerical experience requiring the regular and recurring application of clerical procedures involving the routine use of keyboard skills, the use of specialized terminology and demonstrated ability to apply a body of rules, regulations, directive, or laws. Applicants must possess working knowledge of Windows-based operating systems and standard office or web-based applications, including the ability to troubleshoot basic software, connectivity, and user-level technical issues without assistance.

Education above the high school level may be substituted for general experience.

PREFERRED QUALIFICATIONS

Preference will be given to applicants with experience in public safety communications, dispatch operations, or other roles involving real-time coordination of field personnel.

Preferred Skills/Abilities

• Demonstrated ability to operate in a communications or dispatch environment requiring multitasking, prioritization, and rapid decision-making
• Strong working knowledge of Windows operating systems and internet-based applications, including the ability to independently troubleshoot routine technical issues.
• Ability to monitor and manage radio communication systems, maintain situational awareness, and accurately document activities.
• Ability to remain calm under pressure and respond effectively to both emergency and non-emergency situations.
• High attention to detail with the ability to accurately log, recall, and relay critical information.
• Ability to interact professionally with law enforcement personnel and other stakeholders while providing consistent, reliable support.
• Experience in positions requiring the use of computer systems, communications equipment, or fast-paced electronic communications between multiple parties.

The full hourly range of this position is $19.40 - $33.01, depending on locality.

The Court reserves the right to modify the conditions of this job announcement, or to withdraw the announcement, any of which may occur without prior written or other notice. In the event that a position becomes vacant in a similar classification, within a reasonable time of the original announcement, the court may elect to select a candidate from the applicants who responded to the original announcement without posting the position.

The initial appointment to this position is provisional pending the successful completion of the required background checks and/or investigations.

Only qualified applicants will be considered for this position. Employees of the U.S. District Court serve under "Excepted Appointments" and are considered "at will" employees (except for probation officers who may be removed for cause). Federal Civil Service classifications or regulations do not apply; however, court employees are entitled to substantially the same benefits as other Federal Government employees.

The U.S. District Court is a drug-free workplace and the applicant selected will be required to participate in a drug screening test prior to employment.

All information provided by applicants is subject to verification and background investigation. Applicants are advised that false statements or omission of information on any application materials or the inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment or dismissal after being employed.

Participation in the interview process will be at the applicant’s own expense and relocation expenses will not be provided.

All promotions are subject to the approval of the Administrative Office of the U.S. Courts.

The position is subject to the mandatory electronic fund transfer (EFT) participation for payment of net pay (i.e. Direct Deposit).

Non-citizens may be interviewed and considered for employment, but employment offers will only be made to individuals who qualify under one of the exceptions in 8 U.S.C. §1324b(a)(3)(B). In most cases, this means that an offer of employment cannot be made unless the candidate is a lawful permanent resident who is seeking U.S. citizenship as explained below. Under 8 U.S.C. §1324b(a)(3)(B), a lawful permanent resident seeking citizenship may not apply for citizenship until he or she has been a permanent resident for at least five years (three years if seeking naturalization as a spouse of a citizen), at which point he or she must apply for citizenship within six months of becoming eligible, and must complete the process within two years of applying (unless there is a delay caused by the processors of the application). Non-citizens who have not been permanent residents for five years will be required to execute an affidavit that they intend to apply for citizenship when they become eligible to do so.

The U.S. Probation and Pretrial Services Office for the District of Arizona is an Equal Opportunity Employer