Case Administrator

Sun Life; Baltimore (MD); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Vacation & sick time

Parental leave

401(k) match

Stock purchase plan

Job summary

Sun Life U.S. is seeking a production-focused member of the Group Benefits Claims Shared Services team to handle short term disability (STD) claim setup and related administrative tasks. You will review documents, create claim files, and follow up for missing information while supporting Case Managers and other teams.

The role emphasizes time management, accuracy, and the ability to work in a fast-paced environment. Bachelor's degree is preferred, with opportunities to train and mentor new hires.

Qualifications

• Proficiency with Windows and Microsoft applications (Excel, Word).
• Good communication (oral and written) skills.
• Excellent time management in fast-paced, high-volume environment.
• Bachelor's Degree, preferred.
• Ability to work independently or in a team.
• Strong working knowledge of systems applications.

Responsibilities

• Review new and existing claim documentation, create claim files, and follow up for missing information.
• Provide support to Case Managers by completing a variety of administrative tasks surrounding the adjudication of claims.
• Set up new STD claims in Ultera, CHESS and GCS claim systems.
• Serve as an SME for new hires.
• Participate in training other team members as needed.

Skills

Time management

Communication skills

Independent work

Education

Bachelor's Degree, preferred

Tools

MS Excel

MS Word

Windows

Job description

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description:

The opportunity:

• In this position, you will be a member of the Group Benefits Claims Shared Services team working on short term disability claims, with a specific focus on claim setup.
• This position will primarily be a production role, requiring the ability to regularly manage a high volume of tasks, adjust priorities when necessary based on the impact to our clients and effectively manage time.

• The primary objectives of this position will be to:
  • Review new and existing claim documentation, create claim files, and follow up for missing information.

• Provide support to Case Managers by completing a variety of administrative tasks surrounding the adjudication of claims.

How you will contribute:

• Review new Short Term Disability (STD) documents
• Manages the special handling policies
• Participate in department initiatives and projects as needed
• Provide support to other teams in Shared Services
• Serve as an SME for new hires
• Set up new STD claims in Ultera, CHESS and GCS claim systems.
• Participate in training other team members as needed
• Provide input and recommendations and analysis to Management on business process

What you will bring with you:

• Proficiency with Windows and Microsoft applications (MS Excel, MS Word)

• Good communication (oral and written) skills
• Excellenttime management skill is required
• Ability to work in a fast paced, high volume and deadline driven environment
• Bachelor's Degree, preferred
• Ability to work with a diverse range of people
• Ability to work and solve problems independently
• Must have a strong working knowledge of systems applications, and be comfortable using computers
• Should be results oriented, be able learn quickly and make sound decisions after appropriate training
• Ability to work independently or part of a team

Salary Range:

$38,600 - $52,100. At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [e-mail] to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category:

Claims - Life & Disability

Posting End Date:

21/09/2026