CASA Case Coordinator

Richland County; United States; On-site; USD 30,000 - 43,000; Full time

Job summary

Richland County CASA seeks a skilled Case Coordinator to supervise and support volunteer Guardians ad Litem, ensuring timely advocacy for abused and neglected children.

You will mentor GALs through their first case, coordinate strategies, and maintain case records. The role involves attending court hearings, preparing reports, and assisting with volunteer training and program newsletters as needed.

Qualifications

• Bachelor’s degree or education, training or job experience equivalent to four years of college education in social services, social work or a closely related field.
• Must possess certification as a Guardian ad Litem.
• Must possess a valid state driver’s license.

Responsibilities

• Supervise, support and assist assigned volunteer Guardians ad Litem (GALs) to ensure effective advocacy for abused and/or neglected children.
• Attend DSS protocol staffings and EPC probable cause hearings.
• Mentor GALs through their first case and coordinate case strategy meetings.
• Maintain up‑to‑date case files and records; prepare reports and correspondence as required.
• Attend court hearings with volunteers or act as GAL at hearings.

Skills

Supervision

Volunteer training

Communication

Education

Bachelor’s degree

Driver’s license

GAL certification

Job description

CLASS TITLE: CASA CASE COORDINATOR JS304

GENERAL DESCRIPTION OF CLASS

The purpose of the class is to provide supervision, support and assistance to assigned volunteer Guardians ad Litem to help ensure the delivery of appropriate, effective and timely advocacy for abused and/or neglected children, and to perform related work as required. This class works within broad policy and organizational guidelines and does independent planning and implementation, reporting progress of major activities through periodic conferences and meetings.

ESSENTIAL TASKS

• Provides supervision, support and assistance to assigned volunteer Guardians ad Litem (GALs) to help ensure the delivery of appropriate, effective and timely advocacy for abused and/or neglected children.
• Participates in volunteer training classes.
• Assists in developing and implementing volunteer appreciation initiatives; prepares articles recognizing the contributions of volunteers for the program newsletter.
• Keeps the Volunteer Coordinator informed of GALs available to accept new cases; maintains familiarity with all cases currently assigned to GALs; maintains records of the profiles and preferences of GALs.
• Mentors each GAL through his/her first case; schedules and facilitates meetings with GALs to assist in developing case strategies; contacts GALs within 48 hours of any court appearances to debrief activity and support preparation of monitoring plans.
• Provides on‑going professional and emotional support to GALs to help ensure quality performance and volunteer retention; maintains relationships with GALs by making monthly contact in person or by telephone.
• Attends DSS protocol staffings and EPC probable cause hearings according to rotation schedule.
• May record all attorney billable time in case files.
• Monitors case progress and compliance; reviews and ensures the maintenance of accurate and up‑to‑date case files.
• Attends court hearings with volunteers or acts as a Guardian ad Litem at hearings.
• Receives and responds to inquiries, concerns, complaints and requests for assistance regarding areas of responsibility.
• Compiles data for and prepares records and reports as required by the department, County, and/or other agencies.
• Performs general administrative / clerical work as required, including attending meetings, preparing reports and correspondence, entering and retrieving computer data, reviewing mail and literature, copying and filing documents, sending and receiving faxes, answering the telephone, etc.
• Attends training, conferences, seminars, meetings, etc., to increase job knowledge and skills.
• All other duties as assigned.

INVOLVEMENT WITH DATA, PEOPLE, AND THINGS

DATA INVOLVEMENT: Requires coordinating or determining time, place or sequence of operations or activities based on analysis of data or information and may implement and report on operations and activities.

PEOPLE INVOLVEMENT: Requires counseling or instructing/training others through explanation, demonstration and supervised practice or making recommendations based on technical expertise.

INVOLVEMENT WITH THINGS: Requires handling or using machines, tools or equipment requiring brief instruction or experience, such as computers for data entry, fax machines, copiers, telephones or similar equipment; may service office machines, including adding paper and changing toner.

COGNITIVE REQUIREMENTS

REASONING REQUIREMENTS: Requires performing supervisory work involving policy and guidelines, solving both people‑and‑work‑related problems. Requires analyzing and interpreting data, deciphering cases for safety and intervention, and resolving re‑victimization issues.

MATHEMATICAL REQUIREMENTS: Requires using addition and subtraction, multiplication and division, and/or calculating ratios, rates and percentages.

LANGUAGE REQUIREMENTS: Requires reading journals, manuals and professional publications; speaking informally to groups of co‑workers, staff in other organizational agencies, the general public, people in other organizations; presenting training; composing original reports, training and other written materials using proper language, punctuation, grammar and style.

MENTAL REQUIREMENTS: Requires doing professional‑level work requiring the application of principles and practices in a wide range of administrative, technical or managerial methods in the solution of administrative or technical problems; or the coordination of entry‑level managerial work; requires general understanding of operating policies and procedures and the ability to apply these to complex administrative problems; requires continuous, close attention for accurate results or frequent exposure to unusual pressures.

VOCATIONAL/EDUCATIONAL AND EXPERIENCE PREPARATION

Requires a Bachelor’s degree or education, training or job experience equivalent to four years of college education in social services, social work or a closely related field.

SPECIAL CERTIFICATIONS AND LICENSES

• Must possess a valid state driver’s license.
• Must possess certification as a Guardian ad Litem.

EXPERIENCE REQUIREMENTS

• Requires over two years of child welfare experience and up to and including four years.

AMERICANS WITH DISABILITIES ACT REQUIREMENTS

PHYSICAL AND DEXTERITY REQUIREMENTS: Requires sedentary work that involves walking or standing extended periods of time (5+ hours ) and involves exerting 10 to 20 pounds of force on a recurring basis or routine keyboard operations.

ENVIRONMENTAL HAZARDS: The job may risk exposure to violence.

SENSORY REQUIREMENTS: The job requires normal visual acuity and field of vision, speak and hearing abilities, color perception.

JUDGMENTS AND DECISIONS

Responsible for actions of others, requiring almost constant decisions affecting co‑workers, clients or others in the general public; works in a moderately fluid environment with guidelines and rules, but frequent variations from the routine. Responsible for making life changing decisions and recommendations pursuant to child welfare, requires creativity to coordinate family planning, and work within a broad spectrum of child welfare policies.

ADA COMPLIANCE

Richland County is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.

Richland County is an equal opportunity employer.

COMPENSATION

Minimum: $26.37