CASA Advocate Supervisor - $1,000 Sign-on Bonus

Family Services of the Merrimack Valley; Lawrence (MA); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Sign-on bonus

Health and dental insurance

Paid time off

Job summary

Family Services of the Merrimack Valley is seeking a CASA Advocate Supervisor in Lawrence, MA. The role supervises Volunteer Advocates serving abused and neglected children in Essex County Juvenile Court matters, with a hybrid work arrangement and non-exempt status.

The supervisor mentors experienced Advocates, coordinates training and court-related duties, and collaborates with the Director on outreach, recruitment, and fundraising activities to support the CASA program.

Qualifications

• Bachelor’s degree or Associate’s degree with relevant field experience.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to meet deadlines.
• Flexibility to work occasional evenings and weekends.
• Minimum 2 years in child welfare field.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and ability to learn new software.
• Experience working with volunteers.
• Knowledge of juvenile law, child abuse, and families in crisis; social services familiarity.
• Experience working with diverse families and cultures, including Latinx communities.

Responsibilities

• Supervise and support Volunteer Advocates advocating for abused and neglected children.
• Mentor experienced Advocates and support new volunteers.
• Conduct monthly supervision meetings (in-person/video/phone) using approved forms.
• Troubleshoot complex cases and coordinate with parties to ensure positive outcomes.
• Review and edit court reports and distribute to Court and involved parties.
• Attend court hearings and related meetings (IEP, foster care reviews, treatment plans).
• Ensure accurate data entry into the case management system.
• Provide additional case-related information as needed.
• Participate in CASA recruitment events and create outreach materials.
• Coordinate social media postings with the Director for outreach.
• Engage in fundraising and community outreach activities.
• Assist with recruitment and training of new volunteer Advocates.
• Support onboarding and ongoing department collaboration and training.
• Complete preservice facilitator training and ongoing training for Advocates.

Skills

Verbal communication

Written communication

Organizational skills

Volunteer management

Multicultural experience

Education

Bachelor’s degree or Associate’s degree

Tools

Microsoft Office

Job description

Description

Job Title: CASA Advocate Supervisor

Department: CASA

Reports to: CASA Director

Hours: Full-time (40 hours per week)

Type: Hybrid (In-person/remote work schedule)

FLSA: Non-Exempt

A. Overview

The CASA Advocate Supervisor will supervise and support a group of Volunteer Advocates who advocate for abused and neglected children involved in Care and Protection cases heard out of the Essex County Juvenile Courts (Salem, Lynn, Lawrence, and Newburyport). The role requires the capability of working independently as well as in a team environment.

B. Key Duties and Responsibilities

• Supervise, support, and motivate Volunteer Advocates as they advocate on behalf of abused and neglected children.
• Work with coworkers to match experienced Volunteer Advocates to act as a mentor with newly trained Volunteer Advocates; provide on-going support and supervision as needed.
• Conduct monthly advocate supervision meeting (in person, via video conference, or by phone) using the programs approved advocate supervision form.
• Troubleshoot complex cases and communicate with parties to the case to ensure positive outcomes for the child(ren).
• Review, approve and edit Volunteer Advocates court reports and finalize and distribute to the Court and parties to the case.
• Attend court hearings and other meetings, including and not limited to foster care reviews, IEP meetings, and treatment plan meetings, as needed.
• Ensure accurate and timely submission of case related data into a case management database.
• Provide any additional case related information or data as requested.
• Participate in CASA recruitment events and activities including generation of materials such as invitations, cards, flyers, calendars, etc, as needed.
• Coordinate in conjunction with the Director regular postings to appropriate social media platforms.
• Participate in fundraising and community engagement activities.
• Assist with recruitment and training of new volunteer advocates.
• Support new employees with training during onboarding and continue to collaborate and participate in department discussions, meetings, and activities to foster a team approach.
• Complete National CASA Preservice Facilitator Training and participate in preservice training for new Volunteer Advocates.
• Prepare and conduct monthly ongoing training for Volunteer Advocates.
• Other duties as assigned or requested by the Director.

Requirements

C. Required Qualifications

• Bachelor’s degree and a minimum of 2 years of work experience in a related field, or an Associate’s degree and a minimum of 5 years of work experience in a related field.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to meet deadlines.
• Flexibility to work occasional evening and weekend hours.
• A minimum of 2 years’ experience in the child welfare field.
• Proficiency in Microsoft Office products including Outlook, Word, and Excel along with the ability to learn new software applications.
• Experience working with volunteers.
• Knowledge and understanding of juvenile law, child abuse and neglect, families in crisis, and other social services skills.
• Experience and competency working with diverse families and cultures including the Latinx community.

D. Preferred Qualifications

• Verbal bilingual proficiency in Spanish/English

ABOUT FAMILY SERVICES OF THE MERRIMACK VALLEY

Family Services is a non-profit, social service organization located in Lawrence, MA. The organization helps more than 7,000 people in the Merrimack Valley each year through 20+ programs focused on youth development, parent education and emotional health. All of its services are infused with a sense of hope and possibility and enable individuals to thrive in their family, community, workplace and school. For more information, please visit www.FSMV.org. FSMV is an equal opportunity employer.

COMPENSATION AND BENEFITS

• This is a 40 hour per week, non-exempt benefited position with a pay range of $24-$28 per hour, commensurate upon experience.
• Benefits include competitive health and dental insurances as well as fully paid life and long-term disability insurance along with training and professional development opportunities.
• A generous time off policy for employees working 30 hours or more per week including 4 weeks of paid Earned Time Off as well as 13 paid holidays per year!
• An opportunity to work with and learn from a team of dedicated, passionate individuals in a diverse environment that serves children, youth and adults.
• This position is eligible for a $1,000 sign-on bonus. Earn the first $500, after successful completion of 30 days, then the final $500 after successful completion of 90 days!

This job posting was updated on May 21st, 2026.