Carwash Chemical Technician -Phoenix, AZ

National Carwash Solutions, Inc.; Phoenix (AZ); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) matching

Paid time off

Career growth opportunities

Job summary

National Carwash Solutions, Inc. seeks a Chemical Technician to support 50–75 sites per month, troubleshoot issues, and deliver expert solutions to keep customers satisfied with a clean, profitable operation.

This role blends on-site fieldwork with office duties, requiring up to 40% travel. You will perform chemical conversions, monitor inventory, staff site surveys, provide training, and maintain accurate records while upholding OSHA/EPA safety standards and company policies.

Qualifications

• Associate degree preferred or equivalent practical experience.
• Car Wash experience preferred but not required.
• Basic mechanical knowledge and aptitude.
• Strong communication across all levels.
• Proficient in MS Office and general computer use.
• Demonstrated customer service excellence.
• Able to work with minimal supervision and in a team.

Responsibilities

• Provide expert solutions to customers to enable their business to be profitable and satisfied with the service.
• Troubleshoot and resolve issues at 50–75 sites per month.
• Perform site preventative care and troubleshooting tasks (titration, volumemetrics, minor repairs).
• Monitor inventory and place replenishment orders; manage site reports.
• Conduct site surveys and training; support corporate accounts per protocols.
• Maintain accurate customer files and data across systems.

Skills

Customer service

Communication

MS Office

Mechanical knowledge

Teamwork

Self-starter

Organizational skills

Travel readiness

Driver's license

Education

Associate degree in Business Admin or related field

Tools

Microsoft Office

Job description

National Carwash Solutions has grown over the past 45 years to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country with more than 300 dedicated service professionals and growing! Come join us for an extraordinary career in a high growth, team-oriented company!

The Gig:

The Chemical Technician plays a critical role in our engagement and customer longevity. It is responsible for ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues, proactively addressing any potential issues and identifying areas of opportunity as it relates to the customer experience. The typical number of sites this role is responsible for is 50-75 sites per month.

What You’ll Do:

Provide professional, expert solutions to all customers, to enable their business to be profitable and leave their customers satisfied with a clean, shiny, dry vehicle every time they use our products

Site Preventative Care & troubleshooting:

• Titration of product as needed
• Volumemetrics for product as needed
• Minor chemical equipment/application repairs

Customer Satisfaction:

• Responsible for site chemical conversions & installations, and keeping the customers informed of progress
• Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility
• Maintain Wash Key Reporting - Service Report
• Conduct NCS Site Surveys using the template
• Support & execute on corporate accounts (CTC) per the protocols
• Provide on-site revenue program training
• Conduct Technical & Chemistry basic training with appropriate location personnel
• Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues
• Analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site.

Customer Expansion:

Identify areas of opportunity for our account, conduct an initial intake discussion and communicate to sales management

This individual is expected to comply with all applicable OSHA, EPA, Local Regulatory Law, and company safety policies. Management retains the discretion to add or change the duties of this position at any time.

Qualifications:

• Associate Degree in Business Administration or related field preferred; or equivalent practical experience.
• Car Wash experience is preferred but not required
• Basic mechanical knowledge & aptitude
• Ability to communicate internally and externally across all levels of the organization
• Good microsoft office skills and basic knowledge of a computer
• Demonstrated ability to provide the highest level of customer service and support.
• Ability to function with minimal supervision and work in a team environment. Must be a self-starter and be extremely motivated.
• Exemplary organizational skills and attention to detail
• Ability to support overnight travel up to 40% based on territory & customer needs
• Clean driving record with no more than three (3) moving violations within the past 5 years; no more than two (2) preventable, at-fault accidents within the past 5 years - No impaired driving convictions within the past five (5) years and no charges currently pending - Must maintain a valid driver’s license in this role.

This role combines office and field work. The following reflects the physical demands required to perform the essential functions safely and effectively. This list is not exhaustive and may not include all physical requirements or working conditions associated with this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting up to 50 pounds
• Standing and sitting for more than 6 hours a day
• Climbing of ladders
• Reaching with hands and arms more than 6 hours a day
• Stooping, kneeling and crouching more than 6 hours a day
• Exposure to different environmental conditions

Pay: $28 - $33 hr

#LI-Remote

Grow your career supported by an energized and passionate team, professional development, training, flexibility and opportunities for advancement. We offer competitive wages and benefits including comprehensive health, dental and vision coverage, matching 401(k), paid time off and more.

National Carwash Solutions is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.