CARWASH 7014 - CUSTOMER SERVICE ASSOCIATE - GATE PARKWAY

Gate; Jacksonville (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending

Short-Term Disability

Long-Term Disability

3 AFLAC Choices

Telehealth

EAP Program

401k Retirement

Paid Vacation

Quarterly Bonuses

Referral Bonuses

Tuition Reimbursement

Job summary

GATE Express Wash in Jacksonville, FL is seeking an Associate to ensure customer service is a top priority while guiding vehicles through the wash process safely and efficiently. You will maintain a clean, organized facility and assist guests with questions, using proper signals and clear communication.

The role emphasizes friendly, reliable service, operational knowledge of the car wash and kiosks, and a willingness to learn maintenance tasks to support daily operations.

Qualifications

• Must be a minimum of 16 years old
• Must pass pre-employment drug screening and background check
• Must be able to work a flexible schedule, to include weekends, holidays and split shifts
• Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staff
• Must be detail-oriented and have strong organizational skills
• Must be able to operate a computer
• Must be able to stand for extended periods of time
• Must be able to lift, carry, and move up to 50 pounds
• Must be able to bend, kneel, stoop, and reach (including overhead)
• Must have adequate strength, balance, and coordination to perform essential functions
• Must be able to work indoors and outdoors, including endurance of temperature and weather changes outside

Responsibilities

• Arrive to work on time, consistently
• Proper uniform and safety gear when entering the property
• Attend all required training, safety courses, meetings
• Report safety hazards and assist in maintaining a safe environment
• Safely handle chemicals
• Maintain and operate car wash equipment
• Provide excellent customer service with prompt assistance
• Facilitate fast vehicle processing through the wash
• Guide guests with clear hand signals
• Maintain facility cleanliness and supplies
• Perform vehicle detailing as trained and directed
• Operate Express Wash kiosks, credit card machines, and POS
• Learn to perform minor repairs on equipment

Skills

Customer service

Detail-oriented

Communication skills

Computer literacy

Physical stamina

Tools

Kiosk operation

POS systems

Basic computer

Job description

GATE Express Wash team members enjoy competitive benefits, including:

• Medical Insurance


• Dental Insurance


• Vision Insurance


• Life Insurance


• Flexible Spending


• Short-Term Disability


• Long-Term Disability


• 3 AFLAC Choices


• Telehealth


• EAP Program


• 401k Retirement


• Paid Vacation


• Quarterly Bonuses


• Referral Bonuses


• Tuition Reimbursement

JOB SUMMARY:

The GATE Express Wash Associate ensures customer service is the first priority for Express Wash operations by providing a safe and friendly experience for our guests. Address all guest questions correctly, promptly, and in a friendly manner, as well as provide customer service that exceeds their expectations. Responsible for facilitating an efficient processing of vehicles by following the correct procedure for every vehicle through the car wash. Must maintain a high level of cleanliness and organization at the facility.

REQUIREMENTS:

• Must be a minimum of 16 years old


• Must successfully complete a pre-employment drug screening and background check


• Must be able to work a flexible schedule, to include weekends, holidays and split shifts


• Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staff


• Must be detail-oriented and have strong organizational skills


• Must be able to operate a computer


• Must be able to stand for extended periods of time


• Must be able to lift, carry, and move up to 50 pounds


• Must be able to bend, kneel, stoop, and reach (including overhead)


• Must have adequate strength, balance, and coordination to perform essential functions


• Must be able to work indoors and outdoors, including endurance of temperature and weather changes outside

JOB KNOWLEDGE:

• Operating the Express Wash kiosk, credit card machines, and POS


• Efficiently and safely guide vehicles through the car wash


• Continuously maintain and repair car wash equipment


• Performing preventative maintenance and minor repairs on car wash equipment


• Detailing vehicles as trained and directed


• Maintaining a high level of cleanliness and organization at the facility


• Knowledgeable of site merchandise

DUTIES AND FUNCTIONS

• Arrive to work on time, consistently


• Upon entering the property, arrive in proper uniform, crisp, clean and in good repair. Wear safety goggles and non-slip shoes when necessary


• Hair must be clean and cut in a becoming style; management has final approval


• Attend all required training, safety courses, office and departmental meetings


• Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment


• Safely and properly handle chemicals


• Become proficient on all appropriate equipment and safety features


• Maintain and contribute to a positive and supportive team environment


• Provide excellent customer service with prompt assistance and accommodations to guest questions or requests. Maintain eye contact with customer and smile


• Facilitate a fast vehicle processing by following the correct procedure for every vehicle through the car wash


• Guide guests using distinctive and clear hand signals in accordance to established procedures


• Review the loading sign directions with every guest and give the guest a “thumbs up” when their vehicle is placed and ready to start the wash process


• Maintain a high level of cleanliness and organization of the facility, including cleaning restrooms, floors, windows, and storage rooms; stocking supplies; emptying trash cans; changing light bulbs; placing towels in dispensers; and changing paper and ink cartridges in the registers


• Check every vehicle for it enters the wash tunnel to ensure that the vehicle does not have any visible safety issues


• Perform vehicle detailing services as trained and directed


• Operate Express Wash kiosks, credit card machines, and POS


• Learn how to perform minor repair and maintenance on car wash equipment and apply this knowledge when necessary

The above description reflects on the general details considered to describe the principle functions of the job. This is not a detailed description of all the work requirements that may be inherent in the job. The management reserves the right to alter the above requirements at any time.