Carrier Team Service Analyst

HUB International; Riverside (OH); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

401(k) plan

Paid time off

Bonuses/commissions

Equity

Job summary

HUB International is seeking a Carrier Team Service Analyst to support insurance carrier relationships within our Accounting & Finance function. You'll manage escalations, verify documentation, and provide accurate information to internal teams.

The role emphasizes research-based assignments, professional communication, and collaboration across brokers and carriers to improve processes and service levels.

Qualifications

• 2+ years of servicing or support experience.
• Professional certificate in business or related field, or degree preferred.
• Strong research and analytical skills with a proactive approach to ownership.
• Excellent email and phone communication.
• Strong organizational skills and prioritization.
• Collaborative, team-oriented mindset.

Responsibilities

• Research and manage escalations, including carrier assistance requests and missing or incomplete commission documentation.
• Build and maintain relationships with insurance carriers and brokers to provide current information to accounting teams.
• Collaborate with team members on complex assignments.
• Identify trends or recurring challenges and share insights for process improvement.
• Deliver high level of service with professionalism and responsiveness.
• Support additional projects and initiatives as assigned.

Skills

2+ years experience

Professional certificate

Bachelor's degree

Research skills

Communication skills

Organizational skills

Team collaboration

Education

Bachelor's degree

Job description

Meet Hub International

Hi,we’reHUB. We are proud to be one of the largest insurance brokers in the nation, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients andorganization.

Meet the Carrier Management Team

The Carrier Management Team plays an important role in keeping our insurance accounting operations running smoothly when it comes to our insurance carrier relationships. We work closely with insurance carriers, brokers, and internal accounting teams to ensure information is accurate, complete, and routed correctly. The team is collaborative, supportive, and known for sharing knowledge and helping one another succeed.

About the Role

The Carrier Team Service Analyst is a service‑driven role for individuals who enjoy helping others, researching information, and following through on assigned work. This is not a traditional support or issue‑resolution position. Analysts manage assigned cases and structured, research‑based assignments that require organization, attention to detail, and professional communication. The role supports insurance carrier relationships on behalf of accounting by managing complex or layered assignments that require deeper review, documentation validation, and thoughtful escalation when needed.

What You’ll Do

• Research and manage escalations, including carrier assistance requests and missing or incomplete commission documentation, ensuring timely and accurate outcomes
• Build and maintain strong working relationships with insurance carriers and brokers to provide accounting teams with current and reliable information
• Collaborate closely with team members on complex or layered assignments, contributing to a cohesive and supportive team environment
• Identify trends or recurring challenges and share insights, recommendations, and ideas for process improvement
• Deliver a consistently high level of service in all interactions, maintaining professionalism and responsiveness
• Support additional projects and initiatives as assigned, contributing to team and organizational goals

What You’ll Bring

• 2+ years of experience in a servicing or support‑focused team environment providing assistance and follow‑through
• A professional certificate in business or a related field, or a degree (preferred)
• Strong research and analytical skills with a proactive approach to owning work through resolution
• Excellent communication skills with confidence in both email and phone interactions
• Strong organizational skills with the ability to manage priorities and meet service‑level expectations
• A collaborative, team‑oriented mindset with a genuine interest in shared success

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $24.50 - $28.50 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Department Accounting & Finance

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: Bachelor’s degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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