Carrier Relationship Management - Senior Specialist

Marsh; New York (NY); Hybrid; USD 97,000 - 163,000; Full time

Benefits offered by this job

Health benefits

401K plan

Tuition assistance

Employee assistance program

Job summary

Marsh in New York City is seeking a Client Support Services professional to join our team, with flexibility to Philadelphia or New York. This hybrid role requires in-office presence at least three days per week and focuses on managing ongoing client needs from start to finish.

You will be the primary contact for designated clients, lead and coordinate complex projects, conduct benchmarking studies, and partner with senior colleagues to strengthen relationships and deliver customized solutions

Qualifications

• 5–10 years of experience in reinsurance accounting and claims.
• Experience managing day-to-day client relationships in a client-facing, professional services environment.
• Strong project management skills with the ability to drive multiple initiatives to completion and coordinate across internal stakeholders.
• Strong analytical skills, including research, benchmarking and data analysis, and support for proposals and presentations.

Responsibilities

• Serve as the primary day-to-day contact for designated clients; overseeing select client account activities from a global perspective, addressing client concerns, and following up on correspondence to help strengthen and grow client relationships
• Manage individual client projects to completion, including action planning, monitoring progress, and ensuring service meets or exceeds expectations; may supervise junior colleagues on project execution
• Develop an understanding of client businesses by conducting research; prepare premium, claim account analysis, and peer benchmarking studies for client and/or internal team use
• Support designated accounts with core account management tasks, including liaising with internal senior professionals, coordinating meeting logistics, gathering information from carriers and colleagues, and working with legal as necessary
• Lead and/or participate in client and internal meetings in support of delivering consulting advice; mitigate account concerns and apply judgment on escalation to senior colleagues
• Conduct and refine data analyses to support client presentations; draft and/or oversee completion of essential comprehensive client-facing project documentation
• Participate in industry events and conferences to build professional networks, maintain market proximity, and represent the Company
• Maintain fluency in company and carrier products, colleagues, and operations to enhance client support and expand capabilities

Skills

Client relationship management

Project management

Data analysis

Presentation development

Industry networking

Education

Bachelor's degree in a relevant field

Tools

CRM software

Job description

We are seeking a talented individual to join our Client Support Services team at Guy Carpenter. This role will be based in Philadelphia or New York City. This is a hybrid role that has a requirement of working at least three days a week in the office.

This role serves as the first point of contact for day-to-day communications with designated clients, supporting reinsurance account teams by managing ongoing client needs, projects, and deliverables from start to finish.

The individual will partner closely with senior colleagues and client teams to strengthen account relationships, identify opportunities, and help deliver customized solutions that meet client objectives.

We will count on you to:

• Serve as the primary day-to-day contact for designated clients; overseeing select client account activities from a global perspective, addressing client concerns, and following up on correspondence to help strengthen and grow client relationships
• Manage individual client projects to completion, including action planning, monitoring progress, and ensuring service meets or exceeds expectations; may supervise junior colleagues on project execution
• Develop an understanding of client businesses by conducting research; prepare premium, claim account analysis, and peer benchmarking studies for client and/or internal team use
• Support designated accounts with core account management tasks, including liaising with internal senior professionals, coordinating meeting logistics, gathering information from carriers and colleagues, and working with legal as necessary
• Lead and/or participate in client and internal meetings in support of delivering consulting advice; mitigate account concerns and apply judgment on escalation to senior colleagues
• Conduct and refine data analyses to support client presentations; draft and/or oversee completion of essential comprehensive client-facing project documentation
• Participate in industry events and conferences to build professional networks, maintain market proximity, and represent the Company
• Maintain fluency in company and carrier products, colleagues, and operations to enhance client support and expand capabilities

What you need to have:

• 5–10 years of experience in reinsurance accounting and claims
• Experience managing day-to-day client relationships and delivering work in a client-facing, professional services environment
• Strong project management skills with the ability to drive multiple initiatives to completion and coordinate across internal stakeholders
• Strong analytical skills, including the ability to conduct research, perform benchmarking and data analysis, and support proposal and presentation development

What makes you stand out:

• Experience leading client meetings and providing consulting advice in partnership with senior professionals
• Prior experience supervising or guiding junior colleagues in project delivery
• Active involvement in industry events and established professional network within the reinsurance market

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $97,700 to $162,700.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

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