Carrier Relations Manager

RXO, Inc.; Chicago (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

401(k) retirement plan with company 5%

Health benefits

Paid time off

Job summary

RXO, Inc. in Chicago is seeking a Carrier Relations Manager to execute commitments with RXO carrier partners and review routing guides for capacity, rate, and service levels.

You will partner with senior leadership and the pricing team, manage the full bid process, build strategic carrier relationships, and ensure continuity and customer satisfaction. Compensation is $50,000 – $55,000 with eligible bonus or commission.

Qualifications

• 3 years of experience in transportation or logistics.
• Proficiency in MS Excel.
• Strong communication and relationship-building abilities.

Responsibilities

• Partner with Senior Leadership and Pricing to align commitments and network direction.
• Collaborate with Customer teams to develop new opportunities across the network.
• Oversee the full bid process, including target setting and stakeholder communication.
• Attend on-site customer meetings to present network capabilities and solutions.
• Meet with carrier representatives to communicate needs and strategies.
• Develop relationships with carrier leadership including terminal and regional managers.
• Proactively procure capacity for lanes with service challenges to ensure continuity.
• Analyze performance, cost, and capacity data to select primary/backup carriers.

Skills

Strong analytical skills

Team player

Effective communication

Tools

MS Excel

Job description

Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is $50,000 - $55,000. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As a Carrier Relations Manager, you are responsible for executing and upholding commitments made by our RXO carrier partners. You will assist in having conversations with our carrier partners once service or acceptance issues are identified. You will review carrier ranks on routing guides based on the capacity, service and rate presented as well as the overall commitment made to RXO by the fleet.

What Your Day-to-day Will Look Like

• Partner closely with Senior Leadership and the Pricing Team to understand organizational commitments, strategic priorities, and network direction.
• Collaborate with Customer teams to identify, develop, and support new business opportunities across the network.
• Oversee the full bid process—including target setting, requirement definition, and stakeholder communication to ensure competitive and profitable outcomes.
• Participate in on-site, face-to-face customer meetings to present network capabilities, discuss solutions, and build strategic relationships.
• Meet regularly with carrier representatives and managers to communicate network needs, performance expectations, and long-term strategy.
• Develop and maintain strong relationships with key carrier leadership, including terminal managers, regional leaders, and VP-level contacts.
• Proactively procure capacity for lanes experiencing service challenges, losses, or performance gaps to ensure continuity and customer satisfaction.
• Analyze performance, cost, and capacity data to determine the appropriate primary, secondary, and backup carriers for each lane within the network.

At a Minimum, You'll Need

• 3 years of experience in the transportation or logistics industry; preferably in an asset-based role or working with carriers

It'd Be Great If You Also Have

• Strong analytical skills and proficiency in MS Excel
• Ability to build strong relationships and be a team player
• Effective communication skills and organization
• Confident decision-making skills
• Ability to prioritize and attack issues with a sense of urgency while maintaining composure

Does this sound like you? Check out what else RXO has to offer.

Why Join Us

Our Benefits

• Competitive pay
• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.