Carrier Manager

Allen Lund Company, LLC; San Mateo (CA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

401k with generous match

Career growth opportunities

Transfer opportunities

Employee recognition program

Competitive compensation

Training and development

Inclusive culture

Wellness benefits

Job summary

Allen Lund Company is seeking a Carrier Manager to support the General Manager by coaching Carrier Sales Representatives and developing relationships with carriers to move truckload and LTL volumes across dry, refrigerated, and flatbed cargo.

The role requires strong communication and negotiation skills, a college degree or equivalent experience, and a track record in freight brokerage or customer service. Weekend hours may be required; growth and equal opportunity are emphasized.

Qualifications

• College degree or equivalent experience highly desired.
• Minimum 3 year’s experience in Freight Brokerage/customer service.
• Excellent and effective communication skills.

Responsibilities

• Be responsible for developing and increasing profitable volume with existing and newly acquired carriers.
• Use strong relationships to understand carriers’ business and lanes serviced.
• Deliver exceptional customer service and maintain carrier relationships.
• Contact and build relationships with carriers to increase capacity for projects and lanes.
• Uphold company standards and processes in line with Customer, Company, Office principles.

Skills

Carrier relationships

Negotiation

Customer service

Communication

Time management

Team player

Self-motivated

Problem solving

Multitask

Detail oriented

Education

College degree or equivalent experience

Tools

CRM software

Job description

Our Story

With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 43 offices and continue to grow!

We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth.This is why one half of our employees have been with ALC for over 10 years!

Why we’re Awesome!!

• Inclusive company culture
• Training and Development
• Competitive Compensation
• Unparalleled Benefits & Wellness (we mean really good)!
• 401k with a generous match
• Career Growth Opportunities
• Transfer Opportunities
• Share in Company ownership
• Employee Recognition program

We are looking for a Carrier Manager to join our team! Carrier Managers will assist the General Manager with coaching and will provide direction for the Carrier Sales Representatives. They are the middlemen that prospect, contract, secure, and establish relationships with carriers to move truckload and LTL volumes of dry, refrigerated, and flatbed cargo. They provide a knowledge base for all parties in the exchange of goods. Because of the nature of the job, Carrier Managers are frequently required to make themselves available outside of regular work hours. Carrier Managers will uphold the set processes, procedures, and protocols established to qualify and match the correct carrier for a shipment based on the service required.

You Will:

• Be responsible for developing and increasing profitable volume with existing and newly
• acquired carriers
• Use strong relationships to understand carriers’ business to qualify them better and gain knowledge of lanes serviced
• Deliver exceptional customer service
• Contact and build relationships with carriers
• Increase capacity for specific projects and lanes
• Increase the overall capacity for the office and company
• Update customers with critical information
• Uphold the company standard following the company principles of Customer, Company, Office

Skills and Experience

• College degree or equivalent experience highly desired
• Self-motivated, enthusiastic team player who excels in a fast-paced environment
• Minimum of 3 year’s experience in Freight Brokerage/customer service
• Excellent and effective communication skills
• Strong customer service orientation and excellent work ethic
• Ability to quickly process information and make decisions
• Effective negotiation and problem-solving skills, and ability to handle conflict
• Excellent time-management skills with the ability to multitask
• Highly organized and detail-oriented
• Ability to work well under pressure in a fast-paced environment

Join us in making a difference! Allen Lund Company is an equal opportunity employer, dedicated to diversity.

Salary: $65K–$70K